680 Reviews of Envision Ford of Oxnard - Service Center
Initial contact was not good. I called, went through numerous menu options before getting any response. From a robot. Usual song and dance about how important I was and for me to I called, went through numerous menu options before getting any response. From a robot. Usual song and dance about how important I was and for me to leave a number for a callback - which never came over the next two days. That’s why I only gave them 4 stars. The next time I called them I got a human first try, got a convenient appointment and took the car in for a recall & service the next day. My service agent Omar was great and my car was in and out in 45 minutes. Chalking first impression up to bad timing or something but everything else was very efficient. More
Fast an easy to schedule my truck to service On time appointment and quick turn around Service team personnel works together Maria did a profesional job in my case appointment and quick turn around Service team personnel works together Maria did a profesional job in my case More
Very difficult to get someone to answer phone. Automated process of computerized “person” is useless, 7 times out of 10 I could get ahold of anyone Automated process of computerized “person” is useless, 7 times out of 10 I could get ahold of anyone More
Jose has been many times the person who takes care of our cars. He is always good to take care of our vehicles . The dealer has the fortune to have a great employee. cars. He is always good to take care of our vehicles . The dealer has the fortune to have a great employee. More
More then happy with my service that was provided. Tarek my service advisor was so nice and transparent with all the work that needed to be done he kept in contact and made my experience better then v Tarek my service advisor was so nice and transparent with all the work that needed to be done he kept in contact and made my experience better then vista ever did thank you envision i couldn’t be happier with there new service department! More