Envision Honda of Milpitas

I had one of the worst dealership experiences here. I spoke with multiple finance managers, and it was clear from the start that they only cared about money. The first thing they asked was to run my cr I spoke with multiple finance managers, and it was clear from the start that they only cared about money. The first thing they asked was to run my credit, and then they wanted to know what APR I had been offered by other banks. I told them I had already consulted at least three major banks and credit unions, and all of them estimated an APR between 5.5% and 6.8%. Their response was: “What if we can give you a lower APR than all of them?” The next day, after I filled out their form, they checked my credit. I know my credit score is over 730, yet they told me my score was “terrible.” They claimed they had run my application with 20+ banks, but on my own phone I could see fewer than 10 inquiries. Then they told me only one bank had accepted my application — with a shocking 16.4% APR. Who in their right mind would accept that? When I demanded my down payment back (since I had not signed any purchase contract), they suddenly said they could “lower the APR.” Within minutes, they dropped it from over 16% to 8%. I told them Chase had already offered me something in the 6% range, and the finance manager actually said: “Chase doesn’t sell cars.” Completely absurd. To make matters worse, when I insisted on a refund, they told me it wasn’t possible because it was Saturday and “finance doesn’t work on weekends.” So what about all the customers who come in to buy cars on weekends? Ridiculous. Only when I went back later that Saturday and spoke to a new finance employee — who was actually respectful — did I finally get my refund processed. They also said the refund would not show up immediately in my banking app, and it might take 1–2 business days for the balance to update. I just hope the money really goes through — otherwise, I’ll have no choice but to call the police. Overall, this dealership gave me the most unprofessional and dishonest experience I’ve ever had. They only care about squeezing money out of customers, it’s obvious they make kickbacks on the loans they push, and if you naively accept their sky-high APR you’ll end up paying them more interest than the bank itself. They lie, they manipulate, and they treat people without respect. This dealership deserves the lowest possible rating. More

Satnam delar missbehave with custmore he is talking non sence behave with the honda custmore sence behave with the honda custmore More

Worked with Tam Nguyen. Super kind and helpful. We called and texted for a day. Worked with his manager to get to an agreement. When we came in to sign the paperwork he was Super kind and helpful. We called and texted for a day. Worked with his manager to get to an agreement. When we came in to sign the paperwork he was super helpful explaining all the different prices and features of the car. Tam deserves the full 5 stars. One of their sales managers tried to pull a quick one on me and I was about to leave but Tam helped them get back to the price I wanted to be at. Ended up working with Sheer in finance afterwards to close everything out and he was easy to talk to. We stayed an hour past closing and he never complained about it once. Consider working with Envision for any car purchases. More

We recently purchased a car at Envision Honda. We went to the dealership with an expectation of price which we'd based on the online advertised price of the car we wanted, and a trade in amount we We went to the dealership with an expectation of price which we'd based on the online advertised price of the car we wanted, and a trade in amount we were quoted in advance (by staff who used our VIN to get a reasonably accurate value range). Needless to say those numbers were "unrealistic" when we arrived, but we agreed on a price we're satisfied with for a car we really like. Our experience with Austin, our sales person, was pleasant and we found him helpful. We heard from different staff that they'd recently had a major turnover in personnel and were currently short staffed. We were there for 8 hours. The difficult part occurred with the Finance Dept. Thankfully there wasn't a hard sell on products we didn't want, but there was a rush to get through contract signing. We did not have a chance to read the contracts but our Finance person gave a very brief explanation of what the document was about. We needed to esign one document 3 times when errors were discovered in the paperwork. We were glad they found the errors and corrected them. At about 7.5 hours, we were transferred to a different Finance person to finish signing documents because the original person was needed elsewhere. He asked if we'd gotten copies of our paperwork yet. We had not, so we spoke briefly to the original person who said he would email us the documents. I've had several email exchanges and have received most, but not all the documents. I assume that we are entitled to ALL signed documents at the point of sale. I don't think this is a typical situation, but I'm not happy we didn't get them. More

Not very professional. They make claims to match and beat every competing quote but then ghost the customer when given a quote. Not transparent. They never reveal the OTD p They make claims to match and beat every competing quote but then ghost the customer when given a quote. Not transparent. They never reveal the OTD price even after asking repeatedly. Don't feel good purchasing with them. Online website is not representative of the actual inventory. Wasting time and energy. Glad I didn't waste more time with them. More

Bunch of dishonest and money minded crooks. Save your money and go to any Honda dealer except these xxxxx Save your money and go to any Honda dealer except these xxxxx More

The most unprofessional, aggressive, disrespectful Finance manager. Ladies, if you’re considering Envision Honda to buy your car, please stay away. Will save you a lot of trauma. The Finance manager i Finance manager. Ladies, if you’re considering Envision Honda to buy your car, please stay away. Will save you a lot of trauma. The Finance manager is a con artist from devil’s realm. Bunch of liars. More

This is the worst dealership that I have ever been. It was total chaos. I had to deal with at least 6 different people. The first sales person was obviously in training. He didn't have answers to many It was total chaos. I had to deal with at least 6 different people. The first sales person was obviously in training. He didn't have answers to many of my questions. Then out of no where, without introducing himself, another person, not the main sales person #2 that was working with me, sat in front of me insisting that I choose a payment plan. I didn't have any discussion yet with the sales person about selling price. I should've walked out of this place when I had a chance. Their website is deceiving. There were eight 2023 Accords listed that I was interested in when I checked that morning. When I arrived there, later in the morning, there was none. It didn't get better. The price that the manager and I verbally agreed upon without fees, etc, wasn't even the price that was listed on the purchasing agreement. It was $1000+ more. I purchased the car anyway since I really needed a reliable one to get to work. I regret doing business with Envision Honda. Don't be a fool like me! More

Save yourself a lot of grief bypasses dealership do not go to these dishonest people go to these dishonest people More

I had the worst time in the service center. 2 individuals harassed me and treated me so poorly, for being a woman that didn’t knw how to explain to them what the issue was with my 2021 pilot th 2 individuals harassed me and treated me so poorly, for being a woman that didn’t knw how to explain to them what the issue was with my 2021 pilot that needed repair. Phu “John” Pham and Andy (don’t knw his last name ) were so horrible. I have Escalated this with corporate, due to them being so rude, laughed at me for being a woman and discriminated me so poorly to the point they made me cry. If your woman don’t ever come here especially with those 2. Worst experience ever in my life! More