Epic Chevrolet

Regular Maintenance I brought my Chevy Equinox in for an oil change and tire rotation. I used the no appointment oil change station for the service and had the service co I brought my Chevy Equinox in for an oil change and tire rotation. I used the no appointment oil change station for the service and had the service completed in less than an hour. All the staff were friendly and helpful. More

Oil change and auto check up For in and out service it was suggested by service manager to appear early (beat the crowd sort of speak) and they were true to their word...Got ther For in and out service it was suggested by service manager to appear early (beat the crowd sort of speak) and they were true to their word...Got there early and the work was completed in a timely manner and off I went...hooo rah !! More

kbell Employees have wonderful attitude and very caring especially Omead Anwar was so apologetic for waiting time. It is so nice to see a person who is stil Employees have wonderful attitude and very caring especially Omead Anwar was so apologetic for waiting time. It is so nice to see a person who is still so polite under pressure. More

Best customer service I have ever experienced. I called early on a Friday morning and talked with Merideth about a 2016 Silverado 2500HD that Kuni Chevrolet had on the lot. After a brief conversati I called early on a Friday morning and talked with Merideth about a 2016 Silverado 2500HD that Kuni Chevrolet had on the lot. After a brief conversation with Merideth, I knew that this was, "The One". I couldn't make it to the dealership until the following Monday and I just knew if I didn't try and secure the truck it would surely sell over the weekend. Merideth came up with the plan to drive the truck and all the associated paperwork to my house, which was over an hour away! Over the next hour Merideth worked with the financing clerks to draft all the paperwork and even worked out a trade in offer for my current truck sight unseen. Within hours Rick, from Kuni Chevrolet, was pulling into my driveway with a brand new Siverado 2500HD. The paperwork was over in no time and I had the keys to my new truck as Rick headed back to Sacramento with my old truck. I have never experienced customer service quite like this. I can't thank Kuni Chevrolet enough for the unbeatable pricing and superb customer service that they strive to achieve with every customer. Kuni Chevrolet, you guys are amazing! More

Customer Service Needs Improvement My experience with replacement of a recalled electronic steering column lock that had been replaced and also failed was about as bad a breakdown in co My experience with replacement of a recalled electronic steering column lock that had been replaced and also failed was about as bad a breakdown in communication as it gets. From what I was told on the phone before taking in my 2000 Corvette through getting a ride back to the dealership after five days in the shop it was misinformation and lack of communication the whole time. However, I have to give them credit for replacing the failed recall replacement at no cost to me after I'd been told I'd be responsible for the entire cost when I brought it in. I found it hard to believe I would have been charged to replace a failed part that replaced a recalled part, so I was glad I didn't have to fight that battle after the work was done. More

Awesome! Roy and Kassandra did an awesome job. I had previously bought a car from future ford and the experiences were black and white. At Kuni it felt a lot m Roy and Kassandra did an awesome job. I had previously bought a car from future ford and the experiences were black and white. At Kuni it felt a lot more relaxed, and a lot less pressure. They really helped find my fiancé and I the perfect truck at a good price, and there no pressure to buy all the extra add-ons. Only criticism is there's no maintenance plan offered. Keep up the good work!! More

performance called at 3:00 PM to see if they had inventory of parts and if there was anyway possible to sneak me in immediately. They checked status and said yes, called at 3:00 PM to see if they had inventory of parts and if there was anyway possible to sneak me in immediately. They checked status and said yes, come now. I did and they performed. Outstanding as always. More

Express Service !st Time I made an appointment to drop my car off for some scheduled service. Planning to leave it there for the day, the service agent reviewed what needed to I made an appointment to drop my car off for some scheduled service. Planning to leave it there for the day, the service agent reviewed what needed to be done, suggested I take advantage of the new Express Service. They were able to perform all the service needed and I had my car back in 1.5 hours More

The team at Kuni madee every effort to get my business See above...Everybody did a great job that is why I bought the Cadillac instead of the new lexus I was looking at...price and payments were the decidi See above...Everybody did a great job that is why I bought the Cadillac instead of the new lexus I was looking at...price and payments were the deciding factor More

Great Team great service Walked in at 4pm told them I had dinner reservations at 6:30 and was interested in purchasing an Escalade. No problem! I worked with one person whil Walked in at 4pm told them I had dinner reservations at 6:30 and was interested in purchasing an Escalade. No problem! I worked with one person while my wife test drove the Escalade and Tahoe (her decision on what to get). Test drive done, trade in valued, finance ready, and a great dinner at 6:30. Great Team great team work. My only quibble is the dealer in Walnut Creek dropped their price below what I paid and Kuni wouldn't match. Nordstrom would have, and that's the kind of service I received, so that's a bit disappointing. More