Epic Chevrolet

Pleasent I had a coupon for $50 off but it had expired on 1/4/16 and the work was done on 1/22/16 and they would not let me use the coupon. I had a coupon for $50 off but it had expired on 1/4/16 and the work was done on 1/22/16 and they would not let me use the coupon. More

Fine Repair Work, Old Service System Was Better I'm a long time Kuni (Hubacher) customer. I received the same quality service work on this visit and the service advisor who helped me was friendly an I'm a long time Kuni (Hubacher) customer. I received the same quality service work on this visit and the service advisor who helped me was friendly and efficient. I was disappointed by several things, compared to previous visits: -I no longer have an "assigned" advisor. My previous advisor knew me by name and gave me a personalized level of service. Calling a faceless representative to make an appointment, then seeing whoever is available when I arrive is not the same and diminished the level of service significantly. -The woman who scheduled my appointment was not very helpful. She didn't listen to the problems I was describing (asking questions that I'd just answered or were irrelevant based on what I was describing). She was unable to fit me in for a full week (not her fault) but was unapologetic. She then called to confirm my appointment (this was for repair work--why would I skip?), she quoted a different appointment time than I'd scheduled initially. When I mentioned that, she neither apologized nor provided an explanation of which time was correct. -The service receipt I received when I picked up my car did not describe the problem I reported or how it was corrected. (It just talked about a free multi-point inspection.) More

Not organized I came in 7.50 am 01/16/16 for an oil change I was told that my free oil changes had expired 12/31/15 and that I would have to pay $84 and a 2- 3 hou I came in 7.50 am 01/16/16 for an oil change I was told that my free oil changes had expired 12/31/15 and that I would have to pay $84 and a 2- 3 hour wait! Not happy at all! Actually are premium package does not expire until 2018 or 50,000 miles. My husband came back in on 01/23/16 to get are oil change with documentation to prove that we have the premium package. I feel that i was treated with bad service because I'm a woman! More

Quick and Easy No pressure sales, most of the work was done via e-mail and the internet, got in, signed the papers and drove away in a little over an hour. F and I w No pressure sales, most of the work was done via e-mail and the internet, got in, signed the papers and drove away in a little over an hour. F and I went smooth, no pressure for up sales, just the honest truth about what things could cost, discussed the needs and benefits of many of the options available to purchase. More

Oil change and Tire rotation I recently had my oil changed on my 2011 Cadillac SRX and with that came a multi point inspection and tire rotation. The whole process took less than I recently had my oil changed on my 2011 Cadillac SRX and with that came a multi point inspection and tire rotation. The whole process took less than 45m, which was great compared to the estimated time of 90m, but when my vehicle was returned to me I noticed something that was a little disturbing, I lost one of the valve caps on the passenger rear tire and hadn't got around to replacing it so when I received my vehicle back and that darn valve with no cap was in the same place, I quickly bought it to the attention of the service advisor and without any argument quickly took my keys and had a technician actually rotate my tires More

First service on my vehicle I dropped off my vehicle the afternoon prior to my appointment which was the next day. Thank goodness I had done that. I had to wait just over 30 minu I dropped off my vehicle the afternoon prior to my appointment which was the next day. Thank goodness I had done that. I had to wait just over 30 minutes before a service associate ever came out to talk with me. I noticed there was a whole lot more employees walking around than there was customers at the time I was there and I even walked inside twice and was told; someone will be with me in a few minutes both times and to stay with my car. I would of been late for work if I had waited till the next morning to drop off my car at that rate... More

All very positive. I was in and out in a short period. I had plenty of time to get all my chores done too. I am looking forward to getting my next service for my Cruze a I was in and out in a short period. I had plenty of time to get all my chores done too. I am looking forward to getting my next service for my Cruze at Kuni. More

Invisible As I proceeded to drive my vehicle into the service area to park. I was not met by any service technicians. I walked into the office area that was vis As I proceeded to drive my vehicle into the service area to park. I was not met by any service technicians. I walked into the office area that was visible from where I parked. I stood in one spot looking around, trying to get eye contact from any of the other service technicians or the lady's at the far end counter and yet still no one said anything to me. A few minutes past, but it felt like 15 mins (I'm sure it was less) and young man that came from the back area to assist someone else asked me if I needed help - I thanked him for asking me and I advised that I was looking for a certain technician, however, as long as I was standing there - I was actually standing by his work space. This young man then went above and beyond to tag my vehicle and advised that my technician will be with me. I thanked him for his service to me and waited for my technician. Once my technician was done entering my information he stated that I could go and wait for a ride. I stood there for a split second and stated, "wait where"? he then pointed where I could go and wait for a ride. I figured that he could have at least led the way to the waiting area. This is the second and last time that I will ever go to this particular Cadillac facility. I wouldn't spend a cent there due to the treatment that I experienced for the second time. Unfortunately I didn't get the initial person that assisted me. I was disappointed at that time and forgot to take his name. He was very kind. More

Service and talked to a salesman The service on my Equinox was very good and fast. I was amazed how fast. While waiting I went out and talked to Angel Portillo to look at the SR The service on my Equinox was very good and fast. I was amazed how fast. While waiting I went out and talked to Angel Portillo to look at the SRX cars. What a nice man. He spent time showing me what you had. Was never pushy but very helpful. He is a great salesman. I would go back to him. More

3rd auto purchase in 7 months We are incredibly grateful for the support and service we receive from Kuni. Elizabeth D'Amore has always gone above and beyond to assure our experien We are incredibly grateful for the support and service we receive from Kuni. Elizabeth D'Amore has always gone above and beyond to assure our experience was perfect. We have not met a staff member we do not like.Mike and Paul in finance are honest and will go the extra mile to get you the best rates they can. When it comes to our auto purchases we won't go any where else. Thank you Thank you Thank you! Ryan & Michelle Zarick More