Epic Chevrolet

Saies añd service Ii have purchased 3 vehicles from the same salesperson, More Aslerossta, he has always been helpful, courteous and patient, as well as very knowledgea Ii have purchased 3 vehicles from the same salesperson, More Aslerossta, he has always been helpful, courteous and patient, as well as very knowledgeable about the products. All of the staff are friendly. More

One day job and no contact for 2 days They had a promise date of 1 day and I showed up in the evening to pick up my vehicle and no one knew anything about it. I had to wait for an availab They had a promise date of 1 day and I showed up in the evening to pick up my vehicle and no one knew anything about it. I had to wait for an available service associate to check only to come back and tell me it was not ready. They offered for me to take it home but could not tell me if it was drivable or still under repair. I was sent to a rental car shop to pick up a significantly lesser vehicle. I had another wait there as well. After 4+ attempts for further status they let me know that they do not have the parts and to come pick up my vehicle. More

Fixed My Truck Had a HVAC issue and it was fixed correctly and in good time. Washed my truck afterword and I was on my way home happy. Had a HVAC issue and it was fixed correctly and in good time. Washed my truck afterword and I was on my way home happy. More

Unsatisfied I stood at the service counter for at least 10 minutes and not once did a service adviser look up and acknowledge that I was even there. I do not min I stood at the service counter for at least 10 minutes and not once did a service adviser look up and acknowledge that I was even there. I do not mind having to wait, I do mind being completely ignored. This has been my experience every time I bring my car in. I understand that these guys may be busy but a simple greeting doesn't take any time at all. I was there for an oil change, and had someone taken a second to ask me, I would have been told that I was in the wrong area. I had never used the express side before and didn't know it was over there. Again, just an acknowledgment of my presence would have done a lot. If anyone asks for my recommendation for a dealership, I will tell them to avoid yours. Not because your salesmen are bad, but because they may have to use your service department for their vehicle. More

Communication Skills Are Key The lack of communication between service and the customer is really lacking. They seem disorganized and annoyed when you ask what's going on with you The lack of communication between service and the customer is really lacking. They seem disorganized and annoyed when you ask what's going on with your car. I've bought 3 cars from them and referred my family that also bought a car. They experienced the same problems with service, no communication. When you buy a car they treat you like royalty but the minute the papers are signed the tune changes. I've had problems in the past with the service department but went back for a simple recall. Asked if they would check something else, they didn't. They don't seem to be concerned for your time at all and often don't provide any solutions unless you pose them. It doesn't make me want to buy any more cars or trucks from them or even get a simple oil change. Yes, the problems get fixed so if that was the only criteria for recommendation then they would get 5 starts. But it's more than that. More

Straightforward and Timely Service Using the dealerships online appointment system was quick and simple. My truck had a couple of issues as well as not having been serviced in a while ( Using the dealerships online appointment system was quick and simple. My truck had a couple of issues as well as not having been serviced in a while (kudos to GMC) and the service team was able to take care of my immediate issues as well as an inspection and general service in a day. I was able to communicate with my service associate throughout the day to get all my needs met. Thanks More

no changes everyone passed the buck and now there are no app will not make app for oil and normal work you need to wait in line for your turn oil, tire rotation etc 2+ hours.. terrible will not make app for oil and normal work you need to wait in line for your turn oil, tire rotation etc 2+ hours.. terrible More

Great Dealer to Work With Kuni Chevrolet and Cadillac's staff was great to work with. Went to other dealers in the area prior to buying from them. The customer service was grea Kuni Chevrolet and Cadillac's staff was great to work with. Went to other dealers in the area prior to buying from them. The customer service was great and no pressure. We knew what we wanted the new 2016 Chevy Camaro. They did not have the exact car we wanted. They worked with us to get the car wanted and was still in transit from the factory. Other dealers wanted to try and sell us a car that was currently at the dealer. The other dealers also tacked on a high dealer mark-up. Kuni does not add dealer mark-up on their vehicles they sale. We also have to give thanks to Juan (last name unknown) who help deliver us our new car when it arrived and went over everything with us. More

Service Dept is a DIS-service I did not call back on issue of vehicle until I called three times for an update, then at 3:00 issue is being looked at. I am still waiting for a quo I did not call back on issue of vehicle until I called three times for an update, then at 3:00 issue is being looked at. I am still waiting for a quote. More

CAR NOISE Bringing a car in to the dealership with a noise has got to be one of the most perplexing issues to deal with. Well, thats what I did recently and wit Bringing a car in to the dealership with a noise has got to be one of the most perplexing issues to deal with. Well, thats what I did recently and without knowing where the noise was coming from ,the Service Dept. and Ed Sumiyoshi took some time and found that noise. I mean how many customers come in and ask for the Sway Bar to be replaced? Not many I think. I really have to thank Ed and the technician. More