Epic Chevrolet

Wonderful sales experience, horrible experience from service We bought a brand new car. The car needed (2) items to still be installed by dealership. After a great experience with the sales team in buying the ca We bought a brand new car. The car needed (2) items to still be installed by dealership. After a great experience with the sales team in buying the car, we had to bring the car back a week later to install the (2) items. At the point of sale we were told this would take only an hour, and they also told us that they would give us a loner car if we needed to for the day. So We made an appointment, and confirmed during the week. They assured us it would be a quick visit, and the loner car would be ready. We show up for our appointment, and they tell us it would be a couple of hours. (No biggie, we are getting the loner car.) however they knew nothing about the loner car. After 20 minutes they came back and said they don't have one to give us, but they called enterprise. We were at the dealership for almost 90 minutes before we were in a car. We had trouble at enterprise also. Took us over 2.5 hours to get our "loner." After about 5 hours or so they call us to let us know it's ready. We showed up about 25 min before closing. They did not tighten one of the items that were installed. He said there was no one here and asked us to come back again. The guy would not help us, there was no way that there was no on there with tools to fix this. Should only take 1-3 minutes to fix. So we had to bring it back two days later. The guy promised we would be rushed through, and only an hour or less. When my wife took it back it took them 90 minutes to install. The service team guy we dealt with was not helpful. Hopefully that does not speak for everyone. More

coolant leak Great service got my truck in right away and was it fixed in a day. Ed was on top of it, he always kept me informed with what was happening. Great service got my truck in right away and was it fixed in a day. Ed was on top of it, he always kept me informed with what was happening. More

Great service The general manger of Kuni has turned This dealership into one fpf the finest in Sacramento. Wonderful says it all ! The general manager and the new The general manger of Kuni has turned This dealership into one fpf the finest in Sacramento. Wonderful says it all ! The general manager and the new serviceamager has turned it all around from second rate to first class ' More

Minor complaint First time in 5 years I have to give Kuni less than 5 stars. They advertise oil change includes a wash & vacuum and heretofore that was accomplished. First time in 5 years I have to give Kuni less than 5 stars. They advertise oil change includes a wash & vacuum and heretofore that was accomplished. Not this time but I didn't notice till I arrived home. Probably because I was used to having everthing perfect. More

Fast and efficient service I went in to have an oil leak checked. Although my service advisor was unaware due to the fact that I was scheduled for the wrong service. Come to fin I went in to have an oil leak checked. Although my service advisor was unaware due to the fact that I was scheduled for the wrong service. Come to find out I needed a new oil pan. Brought my car in early Monday morning and they had it done by Tuesday afternoon. My service advisor wasn't necessarily the warmest of guys, but he was efficient, kept me informed, and got the job done quickly. No complaints on my end. More

Putting a smile on my husband's face After years of wants a yukon he finally found one he loves. We appreciate the friendly service . Thank you for making his dream come true After years of wants a yukon he finally found one he loves. We appreciate the friendly service . Thank you for making his dream come true More

Service personnel Totally friendly and accommodating...especially Omead, He is Great! Waiting room nice...coffee. Place is very clean and neat. I always go to Kuni and Totally friendly and accommodating...especially Omead, He is Great! Waiting room nice...coffee. Place is very clean and neat. I always go to Kuni and will continue to do so. More

Unacceptable service Service needs to improve vastly. Unfriendly and down right rude staff. I will never recommend this dealership to anyone. Service department needs all Service needs to improve vastly. Unfriendly and down right rude staff. I will never recommend this dealership to anyone. Service department needs all new staff and the old staff needs attitude adjustments. They treated my wife horribly. More

Quick and Courtesy Service Kuni email that my next service was due. They recommended the service maintenance 2 and that the express service could handle it. No reservation was Kuni email that my next service was due. They recommended the service maintenance 2 and that the express service could handle it. No reservation was required. I got to Kuni at 7:30a and was finished by 8:30a. Everybody was really professional. More

engine problems very helpful, a company car was available while my vehicle was being serviced. quality of work excellent,however a service was performed that should very helpful, a company car was available while my vehicle was being serviced. quality of work excellent,however a service was performed that should not have been(rotating of tires) More