I was in the market for a pre-owned Ford Explorer Sport 4WD. I came across an ad of the EVS' Explorer on Capital One. I was hesitant at first, as I live in Chicagoland and the vehicle is in Saukville, WI. Contacted the dealership about the vehicle and first received a response from Deanne Emanuele, and advised her that email is the best form of contact to reach me. Following after, I received an email from Randy Mickelson, my Sales Consultant and he was prompt and answered all of my questions. After receiving all the info I needed, I submitted my credit app, and they were able to find a better lender than my initial choice.
I picked up my Ford Explorer on August 2nd. When I arrived at the dealership, the vehicle was parked at the front, clean and ready for a test drive. I drove the vehicle using the suggested route by Randy. The vehicle drove smooth and everything that I expected on the vehicle except, the front passenger lock switch was not working and the glove box was not aligned properly. Randy spoke to the service manager, Robert Tanner, and he advised when I get home to take the vehicle to my local Ford Dealership. From the time I arrived at the dealership and finished my deal with Carlos Gamino, it was just little over 2 hours total. The drive going home was great, as I was able to experience a little long drive my new purchase. After a fews days later, I noticed one of the rear license plate light was burnt out. I tried to replace the light bulb with a new one but it still did not work. I inspected the socket further and noticed it a corroded. I advised Randy of the new findings, and I was advised to take it to my Ford local dealership.
All the work was finally completed on August 21st and I could not be any happier with this buying experience. The dealership was so easy to work with and everyone kept their word on what was agreed upon.