Essential Ford of Stuart

"Bait and switch... 4 hour waste of time". 1.5 hours away. I spoke with the dealership first thing in the morning to confirm that a pre-owned truck was still available with no pending offers and set an appoint I spoke with the dealership first thing in the morning to confirm that a pre-owned truck was still available with no pending offers and set an appointment for noon the same day. They confirmed its availability, assigned me a salesman (Dan), said they would be expecting me and they would have the truck pulled up, ready and waiting for me when I arrived. I got a late startdue to work so I phoned them to inform them that I would not be arriving until 1:30, woman said she would inform my salesman of my delay. I arrived at 1:30 as expected after a 1.5 hour drive just to be informed that the truck was picked up earlier that day and was on its way to their Orlando dealership. I was blown away.... Manager offered to get the truck back, offered me the Internet price (not a penny off) and still wanted to charge me their dealer fee all after trying to get me into another truck. A completely different truck and a truck I had absolutely no interest in. Horrible experience, hope this doesn't happen to you. More

Great experience! Kevin was great! He made the entire process quick and easy. He was awesome setting up my phone! Definitely coming back to purchase future vehicles fr Kevin was great! He made the entire process quick and easy. He was awesome setting up my phone! Definitely coming back to purchase future vehicles from Advantage and Kevin! More

Dont waste your time. They will do it for you. Made an appointment for oil change and tire rotation. Dropped off car and waited and waited and waited until one hour and a half and they didnt even Made an appointment for oil change and tire rotation. Dropped off car and waited and waited and waited until one hour and a half and they didnt even start. Waste of time. Service people are nice but they do not value your time and dont care how long you wait. More

Rhonda, Mike did a great job for me on my recently purchased had some issues with new Michlelin tires on my recently purchased truck from advantage ford and the service department Rhonda and Mike did a great had some issues with new Michlelin tires on my recently purchased truck from advantage ford and the service department Rhonda and Mike did a great drop helping me ,Thanks again More

Quick Lane service. Pulled into Quick Lane service line and was greeted immediately. Told service associate I wanted oil change and tire rotation on my 2010 F 150 and ple Pulled into Quick Lane service line and was greeted immediately. Told service associate I wanted oil change and tire rotation on my 2010 F 150 and please do not move the drivers seat. She said OK and said it was about a 45 minute wait. That’s exactly how long it took and everything was satisfactory . I’ve been coming here since I bought the truck here in 2010 and have never had a bad experience. Good job. More

Great experience The staff was very nice and made my truck buying experience great. I feel they went above and beyond to make sure that I was happy. The staff was very nice and made my truck buying experience great. I feel they went above and beyond to make sure that I was happy. More

Outstanding Service Department Recently came in for some minor service, that expanded into more than minor. I was helped by Kevin, asst svc manager and Matt, service technician. B Recently came in for some minor service, that expanded into more than minor. I was helped by Kevin, asst svc manager and Matt, service technician. Both went way about to assist me, and spent more than usual time with me. More

Issues with sales and follow-ups Purchased 2017 150.. with trade-in. Had issues with what discounts were available vs.all cash settlement. Loan officer stated salesman should have e Purchased 2017 150.. with trade-in. Had issues with what discounts were available vs.all cash settlement. Loan officer stated salesman should have explained it. Oops. Took over 4 hours to complete final paperwork, and still had to go back to Advantage since not finished. Then get calls stating more info needed to get title completed. So after 4 weeks, paperwork still isn’t correct. I’ll give that half an oops. Vehicle wasn’t thoroughly detailed for delivery and oil was at 26% life quality when I received it. That’s a mistake. When I took truck in for the oil fix, it should have been a freebie, Not. Service department was fast and accommodating. No problems there... More

Stay Away From Purchasing From This Dealer My wife and I drove 2 hours to this dealership for a test drive and ultimately decided to move forward with purchasing the vehicle we test drove. I se My wife and I drove 2 hours to this dealership for a test drive and ultimately decided to move forward with purchasing the vehicle we test drove. I sent them all of the information on my trade etc. to get the process started. To say that the communication afterwards was poor would be a compliment. I had to initiate all communication moving forward. After about a week it turns out they sold the car without even communicating with me. Can't say for sure if the fact that we qualified for a discounted price played a role in how they treated us put it felt like it. The communication pretty much stopped after we mentioned it. I called and spoke to Richard Kennedy who said he would call me back and he never did. I am pretty sure he knew when we spoke that the vehicle was sold. Please be aware of the reviews on the dealership. The negative ones are spot on. They seem to have had customer service issues in the past. It seems they are unresolved. More

Oil change I took my 2015 Escape in for a regular oil change on Saturday afternoon at 2:00. Dec 16, and was greeted by Kevin Thompson assistant service manager, I took my 2015 Escape in for a regular oil change on Saturday afternoon at 2:00. Dec 16, and was greeted by Kevin Thompson assistant service manager, Kevin was very friendly and helpful. Kevin kept me informed throughout my visit, in fact I asked if my tires needed rotated Kevin had already checked since I purchased the tires from Advantage Ford and it was time. I was out in 45 min.Kevin gave me great service. I am glad I leased my Escape from Advantage. More