Essential Ford of Stuart

I called this dealership to ask about a certain color and package on a new F150..I worked with the whom I thought was the salesperson but apparently it was the internet manager. I was told the truck I was lo package on a new F150..I worked with the whom I thought was the salesperson but apparently it was the internet manager. I was told the truck I was looking for was actually on their lot. So I drove 55 miles to see it. I got to the dealership and was switched to now a salesperson that knew nothing of the days I had worked with the internet manager and the internet manager took off and was no where to be found. I was told by the salesperson that he gets paid to get you in the door and will basically lie to you ( which I thought was weird that a fellow employee would say that about another employee) but needless to say the truck was not there. He did locate the vehicle we wanted and it was in another state. Thankfully he walked away from the desk and left the paper on the desk and I looked at it and found where the truck was at. I did give them the opportunity to sell me the car but they wanted to make 10k on me so I left. The next day , I called the dealership where the truck was at and 2 days later I drove 12 hours to NC to buy the truck. Thank you Advantage Ford for locating it for me , but the lies and the deceit kept me from buying from you. You better start listening to your reviews if you want to sell cars. With internet these days, people won't buy from one that has such bad reviews. Better luck next time! More

Lack of communication left us being treated poorly. Customer Service Manager on 1.24.14 night had NO CS skills and got pissy with us Customer Service Manager on 1.24.14 night had NO CS skills and got pissy with us More

I went in and had some idea what I wanted to buy but not really sure what I could. Husain from Advantage Ford in Stuart was so helpful and down to earth I actually got more than I thought was going to get f really sure what I could. Husain from Advantage Ford in Stuart was so helpful and down to earth I actually got more than I thought was going to get for a fair price. I had a great experience buying my car. I then dealt with Melissa at the service department because I missed an appointment for a free thirty day check up and they took me in the next day with no problem. I feel so good about my purchase and I'm very happy with Advantage Ford and my salesman Husain. I highly recommend them. More

Never again visiting this service place & I will never recommend it to any of my friends so I'm posting a review everywhere I can. never recommend it to any of my friends so I'm posting a review everywhere I can. More

Sal was great helping me with the selection of my new vehicle. From the salesman, sales manager and finance manager were great, fast and efficient. I will recommend Advantage Ford to all my friends. vehicle. From the salesman, sales manager and finance manager were great, fast and efficient. I will recommend Advantage Ford to all my friends. More

We purchased a vehicle about a month ago.... And still We purchased a vehicle about a month ago.... And still have not received it. We were told it would be here in 4-5 days, then another week, then ANOT We purchased a vehicle about a month ago.... And still have not received it. We were told it would be here in 4-5 days, then another week, then ANOTHER week. First they know were the car is then they don't. All we keep getting is the run around and now they are saying we are costing them money because they are paying for our rental car. Well get me my car!! Lots of calls with very few returned calls. I DO NOT recommend Stuart Ford Advantage!!! Apparently Rodney no longer works for them for making bad deals yet they won't help make this right More

I found a truck on the internet, checked to see if it was still there , filled out credit app. drove 30 min. to get there, test drove the truck, went inside to sign the papers to buy and it was then they tol still there , filled out credit app. drove 30 min. to get there, test drove the truck, went inside to sign the papers to buy and it was then they told me the price was wrong. it was $4266. more. They said someone hacked into their site and changed that price. What a CROCK. That was the price all day and is still on the internet at that price. They use this to get people in and switch prices in hopes that they are stupid enough to buy it anyway. I got up and walked out and I will be sure to tell everyone I can about what rip off artists they are. More

Worst dealership I have ever dealt with. Purchased over 100 new vehicles ove the last 30 years and you will not find a more unfriendly customer experience. Every time I visit the Ford dealer, I have a cust 100 new vehicles ove the last 30 years and you will not find a more unfriendly customer experience. Every time I visit the Ford dealer, I have a customer service issue. This Ford dealer, Advantage Ford, Stuart, FL, normal practice is to rip off the customer and then apoligize. Both my chargers in my car stopped working. I was told on an oil change visit 2 days ago it was not the fuses and needed to schedule an appointment to have it checked. I was subsequently charged $138 to replace two $3.00 fueses that took less than 30 minutes. Absolutely outrageous and an embarrassment to Ford. I will add my comments to all the customer review sites I can find because Ford Motor Company would never respond to a customer issue. More

Chad, the service rep, was very helpful and friendly. Parts were ordered for my vehicle and the work was done as required. Provided me a loaner for use until my vehicle was back in service. Parts were ordered for my vehicle and the work was done as required. Provided me a loaner for use until my vehicle was back in service. More

We own a 2009 Ford Flex. We bought the Flex new, at Advantage Ford in 2009. My wife has gone to Advantage for all or most of the maintenance over the past 3 years. Back in August we went there to do t Advantage Ford in 2009. My wife has gone to Advantage for all or most of the maintenance over the past 3 years. Back in August we went there to do the regular maintenance and get a couple warranty issues looked into. The adviser told us that we needed a new CV Joint and may have a missing issue with the ignition. We returned to the dealership this month after a long trip out of town to get the service work done. This is where the problems start. Advantage Ford called us to tell us that the new parts were in stock and were ready to install back in September. Today, they have no record of the order for the parts for the CV joint. They told us they could not find the problem they found before. I checked the mileage that would have been put on the car for testing. We took the car there with 75382, and picked up the car 75388. I can't believe the road test was done properly. They keep the car for 2 1/2 days and fixed the lumbar and the sync media player. Meanwhile they damaged the rear seat center console and some of the electronics stuff does not work properly. The worse thing that happened was when we went to pick up the car on 12-12-12. We had to wait for Charlie to bring the car out before we could check things out and be sure the repairs were done correctly. Charlie parked the car and took the key with him . I told him that I needed the key to start the car and check things out. He said "you need to pay the bill before I am turning the key over to you". I told him again that I wanted to check it out before we closed out the warranty documents. We did not want to pay another deducible of $100 for the same repairs. He said again "your not getting the keys until you pay the bill. That is just the way it is, get it?" I got angry and the whole experience went from bad to worse. We will have to drive to West Palm or further to get the future service work done on our Ford Flex. We will also shop for vehicles elsewhere as well. More