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Euro Motorcars Germantown

Germantown, MD

3.9
288 Reviews
Welcome to Euro Motorcars Germantown! Our goal as a luxury Mercedes-Benz dealership is to bring a new ownership experience to our customers in the Maryland, Virginia and the Washington, DC area. We have won plenty of awards since we opened our doors in 2004 but in the end, it all boils down to the experience that our customers tell us about when they leave our dealership or when they keep coming back. This is only possible with the help of our knowledgeable and friendly team. Mercedes-Benz in Germantown is a full service facility. You will find our New Car and Pre-Owned Car Department with plenty of inventory to choose from and a large display area with over 100 cars right in the front of the dealership. Whether you are looking for the brand new C-Class, the revolutionary E-Class, customers' all-time favorite GLC, the luxury S-Class or an electric vehicle, we have them all. You will find an extensive mixture of sedans, roadsters, convertibles and SUVs as well as certified preowned cars and Mercedes-AMG models. Our Service and Parts Department is conveniently located behind the showroom. Here you can also find our boutique full of genuine Mercedes-Benz accessories as well as our Appearance Center. We believe that we can assist you with Mercedes-Benz sales, financing, and leasing as well as service and parts. We even have paint and dent repair specialists who are working closely with our service team and the appearance center. We invite you to visit us to enjoy a one of a kind Mercedes-Benz experience here at Euro Motorcars Germantown in Maryland.
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19750 Germantown Road

Germantown, MD

20874

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Showing 288 reviews

June 16, 2023

You cannot ask for better service. Kwame Odum is a listener. He will do his best to help get to your bottom line. He offered great insight during the selection process (if you don’t More

by Dubzadrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahul Usman, Kwame Odum
Jun 19, 2023 -

Euro Motorcars Germantown responded

First of all, Congratulations on your Mercedes-Benz! We hope you are enjoying your new car and thank you for your kind words about our Euro Motorcars Germantown team, especially, Kwame Odum. It is exciting to read that he provided you with such professionalism and knowledge during your search for your next vehicle. Thank you for working with Kwame and for taking the time to refer him to others. There is no bigger compliment than receiving a recommendation like yours!

June 14, 2023

Great experience, will recommend to my friends. Kwame was very knowledgeable, available in convenient for us time . More

by gportnaya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julia Stoner, Kwame Odum
Jun 15, 2023 -

Euro Motorcars Germantown responded

We are happy to read that your experience with Kwame and Julia was so positive and convenient for you. Thank you for working with our team. And a huge congratulations on your new Mercedes-Benz. Enjoy your new car!

June 01, 2023

My experience was less than satisfactory only because of the hard sell on a service package when I purchased my Mercedes GLC 300. Unfortunately, I then lost track of the service schedule during Covid and ha More

by Denise.macfoy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Costlow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Euro Motorcars Germantown responded

Thank you for giving us feedback in regard to the service contract you purchased with your vehicle. These contracts are administered by MBUSA and any decisions regarding the extension of such a contract have to come from them; the dealer only performs the service within the MBUSA-given guidelines. Pre-paid maintenance contracts can be purchased for a certain number of yearly 10k services and have an expiration date. It looks like our service management team did goodwill some of the cost of your maintenance service according to your comments, While we can understand your frustration of not having used your services, we are also bound by contract terms from our manufacturer. We will forward your review to them to make them aware of your disappointment.

Jun 06, 2023 -

Denise.macfoy responded

Thank you for your response. It is indeed unfortunate that as a customer, I should get caught up in a vicious circle of Mercedes finger-pointing and responsibility denial. I spoke to three different people at "Corporate", using the number I was given at the dealership. Each person vehemently denied that such an extension was within their purview, insisting that only the dealership could do this. The last person even called up the dealership (James)to discuss this. I was on the phone with that person from Corporate for an hour. I should not have had to go through that, to no avail. In a nutshell, there is something fundamentally wrong here regarding the inaccurate information given by one (or both) of the parties. The goodwill gesture, by the way, was $200 off a $987 bill. Appreciated, but inadequate. Another issue I have is regarding my tires, which completely wore out on a brand new Mercedes after only 25,300 miles. I have since spoken to a couple of experts who suspect that the car may not have had new tires on when I purchased it. This would raise even more serious questions.

May 24, 2023

Awesome job I’m definitely going to recommend Adrian to all of my colleagues and friends. He did a spectacular job walking me through nearly every specification and feature on most of the vehicles to spend More

by keithiriley
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Al Hoomani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Palmer
May 31, 2023 -

Euro Motorcars Germantown responded

Your review truly sounds like Adrian knows about customer service. He is very knowledgeable and will take his time to answer all your questions and explain whichever feature you would like to know about. We are sure he will reach out to you in the months to come to make sure that you have all the information you need. Thank you for working with Adrian and Euro Motorcars Germantown.

May 24, 2023

Adrian is a humble, modest and an unassuming young man who pursued his job with the highest level of professionalism and ethical conduct. He made sure he kept us up to date with developments regarding our More

by bencani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdul Razak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Palmer
May 31, 2023 -

Euro Motorcars Germantown responded

Congratulations on your new Mercedes-Benz and thank you for sharing your experience with our team here at Euro Motorcars Germantown. We are happy to know that Adrian Palmer was able to assist you and keep you updated on the purchase of your car throughout the whole process without rushing you. Customers should always be allowed to take their time and ask all the questions necessary in order to make a decision. Welcome to the Euro family.

May 23, 2023

We had a great experience at Euro Motorcars Germantown. Adrian was especially helpful and provided us with all of the information we needed. Everyone was friendly and courteous. Beautiful dealership as w More

by allison_johnston
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adrian Palmer
May 31, 2023 -

Euro Motorcars Germantown responded

Thank you so much for your kind words about Adrian Palmer and our team at Euro Motorcars Germantown. We hope you are enjoying your new Toyota.

May 23, 2023

Everyone at Euro Motorcars Germantown was professional and courteous, especially our salesperson Kwame Odum. He took his time answering all my questions and was very professional throughout the whole car- More

by New infiniti owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julia Stoner, Kwame Odum
May 23, 2023

Everyone at Euro Motorcars Germantown was professional and courteous, especially our salesperson Kwame Odum. He took his time answering all my questions and was very professional throughout the whole car- More

by New infiniti owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julia Stoner, Kwame Odum
May 31, 2023 -

Euro Motorcars Germantown responded

Congratulations on your new car and thank you for giving Euro Motorcars Germantown and Kwame the opportunity to work with you. Glad to read that you thought the purchasing process was conducted professionally and that Kwame found you a great car at a great price. Enjoy your new ride!

May 19, 2023

Adrian and Germantown euro motor cars are the BEST! ! They are attentive, knowledgeable, and kind. They make the car shopping experience a positive one and I recommend them wholeheartedly! More

by jst.simonsays
Recommend Dealer
Yes
Employees Worked With
Adrian Palmer
May 30, 2023 -

Euro Motorcars Germantown responded

Your recommendation is truly the best compliment one can give us. Thank you so much for working with our Germantown team and for sharing your experience online. Enjoy your new Mercedes-Benz and welcome to the Euro family!

May 19, 2023

Salesman did an excellent job selling himself and the car I looked at but the manager would negotiate. Too bad — no car for me and no sale or future revenue stream to the dealership from me. More

by rk7801
Recommend Dealer
Yes
Employees Worked With
Adrian Palmer
May 30, 2023 -

Euro Motorcars Germantown responded

Thank you for letting us know that Adrian did such an excellent job assisting you. We will forward your review to the rest of the team as feedback from your visit. We appreciate your visit!

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