Euro Motorcars Germantown

Great service at Euromotorcars — David Stokes went above and beyond to find the two Mercedes we were looking for. From texting videos of the cars to coordinating things on his day off, couldn’t be happier and beyond to find the two Mercedes we were looking for. From texting videos of the cars to coordinating things on his day off, couldn’t be happier with the experience. More

Albina Ballali I just got my Benz today, Liam my contact person was the best, Liam you are amazing!!!! contact person was the best, Liam you are amazing!!!! More

I purchased a preowned vehicle from this dealership and waited over 30 days for registration. When I contacted the dealership, I was told there was an issue with obtaining the title. Long story short, I wa waited over 30 days for registration. When I contacted the dealership, I was told there was an issue with obtaining the title. Long story short, I was sold a vehicle that can not be registered because there is no title available. I was advised by my financial institution as well as corporate to return the vehicle to the dealership. Both the GM and the sales manager refused to take it back stating that I was voluntarily surrendering the vehicle. I am not voluntarily surrendering the vehicle, you sold a vehicle without a title. That should be classified as a fraudulent act. More

If you are looking at a pre owned Mercedes from this dealership stop reading now and look somewhere else. I recently purchased a pre owned 2014 G550 from this dealership. It was part of a trade and dealership stop reading now and look somewhere else. I recently purchased a pre owned 2014 G550 from this dealership. It was part of a trade and the vehicle was shipped to me in Florida. I don’t know if they just expected me to shut up and be happy with what they sent or they just didn’t care. I’ve bought and sold many high end vehicles using extensive research via Carfax/ car gurus - this was by far the worst example of fraud and duplicitous business I have been party too. -First issue that should have been a red flag- I was pre approved for my loan- bank later issued a second dealer letter with a lower APR - finance dept refused to honor it and said 576$ over the life of the loan was not much and that I shouldn’t worry about it! - I purchased specifically from a MB dealer so that I would get a vehicle that had been inspected by certified MB techs. What I got was a dirty car, with several small but important issues that now the dealer is refusing to rectify. The 6 month complimentary “ preferred care protection” is worthless - rust under the windscreen seal - rust under the passenger wiper blade retention bolt -rust on rear door hinge -stained headliner - large gouge in front right tire - oil and filter change 1 year old This is from the DEALERSHIP! I’m not a technician but it appears no one looked at this car before they closed our deal a shipped the vehicle. Again, save yourself the headache and look somewhere else- all the other negative reviews cite the same overall issues. Poor customer service and lack of attention to detail. THE BEST OR NOTHING- Euro motorcars of Germantown offers nothing. More

Bought a new S560 from Steve at Euro Germantown about 2 months ago, everybody was great. They worked a deal out for me that got me out of my early Lexus lease trade and into the car I wanted. Followed up a months ago, everybody was great. They worked a deal out for me that got me out of my early Lexus lease trade and into the car I wanted. Followed up and kept in touch with me over the couple months it took for me to get to where I was ready to make the trade. Had a few teething issues with the car and Jeff in Service has taken great care of me. Friendly and thorough and genuinely cares about my satisfaction. I would recommend very highly. More

I had a great experience at this dealership purchasing a car with Koffi. From our first point of contact, the entire process with his help was effortless. He took the time to make me feel comfortable and ta car with Koffi. From our first point of contact, the entire process with his help was effortless. He took the time to make me feel comfortable and taken care of, and was clear and very attentive through all of our communications. Very happy with my purchase and experience, I'd definitely recommend this dealership to anyone interested in a new or pre-owned vehicle! More

They failed to give me a loaner car even after having an appointment. Made me wait for 30 minutes and then told me I'll have to wait for someone else to return the car before a loaner can be given. I had to appointment. Made me wait for 30 minutes and then told me I'll have to wait for someone else to return the car before a loaner can be given. I had to take my car back from them and waste hours without getting any servicing done on my car! More

outstanding customer service A great experience! Gil was persistent in reaching out to me in order to take a look at the new A class model. He was not pushy however was consistent A great experience! Gil was persistent in reaching out to me in order to take a look at the new A class model. He was not pushy however was consistent throughout his service. He got me a reasonable trade-in deal given my circumstances and without hesitation I left with a car i never thought i'd get! What stood out of this team was their excellent customer service. Never did they show any frustration throughout the process! Highly recommend. More