Euro Motorcars Germantown

Lack of care for customers is appalling! The other day I received a service coupon in the mail and decided to give this dealer a try, which turned out to be a disaster! When I called Monday t The other day I received a service coupon in the mail and decided to give this dealer a try, which turned out to be a disaster! When I called Monday to make an appointment to have the GPS in my car updated, both the Parts department and Services department said that it would not take long and I should plan just waiting there while the GPS updating was performed. The Service department representative said that the coupon I had received were applicable to the service I would need. When I arrived this morning (Wednesday), the first substantive sentence advisor Jeffrey Balkin said was that he was not sure whether the coupon that got me hooked was applicable to this service. After consulting his manager, he got the green light. Then I waited there for two full hours, during which no one even stopped by the waiting area to tell me what was going on or how much longer I had to wait. I finally went back to Balkin and he then placed a call to the technician. After some further delay, his answer was that the GPS updating was still going on and he was not sure how much longer I should wait. He also said that "usually it takes about 1.5 hours to get this kind of job done." At that point (2.5 hours have already passed since my arrival), I asked to see the service manager to provide an explanation. After some further delay, the service manager Jon LaFond appeared and said the job was done. Then when Balkin processed my payment, it took him another 30 minutes to figure out the computer system to get the right amount. So a 1.5-hour job turns out to be a 3-hour wait. The worst part is their lack of care for customers' needs and feelings. They put me in the waiting area for two full hours without even stopping by once to give me any update. When I requested to see the manager, Balkin blamed the call center for setting wrong expectations (about the waiting time). But Balkin himself said that this kind of job takes about 1.5 hours and he didn't even bother to let me know what was going on after 2 hours of waiting. Is he suitable for advising and serving customers? I don't think so. More

Salesperson was a cheat. Stay away. Salesperson was dishonest. He committed to beat deals to get me to his dealership but then didn't keep his words. Was not even polite. Salesperson was dishonest. He committed to beat deals to get me to his dealership but then didn't keep his words. Was not even polite. More

Conveniently Located The dealership is in the perfect spot for many residents in the northern Montgomery county or southern Frederick areas. The area is not so busy and e The dealership is in the perfect spot for many residents in the northern Montgomery county or southern Frederick areas. The area is not so busy and easily accessible from I270. Their sales people are nice and attentive to my needs especially Willys, the sales person I dealt with. He is very helpful. Only reason I did not give a 5-star is due to the limited choices on the model I was looking for. More

Amazing Experience I got a tremendous deal and had excellent customer service at Euro. In addition, the Sales Representative, Virginia Marshall was able to coordinate t I got a tremendous deal and had excellent customer service at Euro. In addition, the Sales Representative, Virginia Marshall was able to coordinate the transfer of the vehicle from MD to FL as I unexpectedly moved. I would recommend the dealership and Virginia to everyone. It was a very easy process and I am very very happy and LOVE my new car. More

fixed brakes on my CLA 45 AMG My brakes needed to be replaced the warranty had just expired. The kind folks there took care of me and it resulted in me referring my son to EuroMot My brakes needed to be replaced the warranty had just expired. The kind folks there took care of me and it resulted in me referring my son to EuroMotors who just purchased his new 2017 AMG - Service does result in sales. More

Great SMART and Great SERVICE Wali Alimi got me a great deal for my new smart and made it so easy and painless. I am not only satisfied but grateful. Thank you Wali Wali Alimi got me a great deal for my new smart and made it so easy and painless. I am not only satisfied but grateful. Thank you Wali More

Outstanding Service at Euro Mercedes Benz! My husband and I visited Euro Mercedes Benz in Germantown, Maryland during the holiday season in 2016. Mr. Wali our salesman showed us a few Merce My husband and I visited Euro Mercedes Benz in Germantown, Maryland during the holiday season in 2016. Mr. Wali our salesman showed us a few Mercedes and one grabbed our attention. Next, he retrieved our information it was processed and within no time we left with our 2017 Mercedes. Finally, the General Manager came with warm hugs and caring kind congratulations to us making us feel like family. We would like to thank everyone for their kindness, thoughtfulness and outstanding customer service at Euro Mercedes Benz in Germantown, Maryland. The Bent Family....... More

WALI ALIMI WAS THE GREATEST. HE KEEP IN CONTACT WITH ME WALI WAS LOOKING FOR A USED ML350, CERTAIN COLOR EXT AND INTER., BUT NOTHING SHOWED UP. SO HE CALLED AND SUGGEST FOR ME TO COME DOWN AND CHAT. WE T WALI WAS LOOKING FOR A USED ML350, CERTAIN COLOR EXT AND INTER., BUT NOTHING SHOWED UP. SO HE CALLED AND SUGGEST FOR ME TO COME DOWN AND CHAT. WE TALKED AND I DROVE OUT IN A 2017 GLE 350 WITH THREE YEAR LEASE AND ALL WORKED OUT OK. HE IS A VERY POLITE ,WELL ROUNDED MAN AND TELLS THE TRUTH. HE IS THE BEST, PLEASE LET HIM KNOW ABOUT THIS REVIEW. THIS IS THE SECOND CAR I PURCHASED FROM GERMANTOWN EUROMOTORCAR AND EVERYONE WAS A BIG HELP. THANKS JAMES AND JUDY SPICER More

Excellent experience with Wali Alimi I have bought many cars in the past, but this experience was unique. The sales consultant, Wali, was really awesome. He beat the price of 10 other dea I have bought many cars in the past, but this experience was unique. The sales consultant, Wali, was really awesome. He beat the price of 10 other dealers nearby and gave me a great deal. Cannot thank him enough for providing this opportunity to have a great Christmas gift for my wife. The finance person, Rambod, was also the best I have worked with. He made me comfortable and explained all my questions. Great place, great team. Never really put me under any normal sales pressure tactics. Glad to have done business with them. More