Euro Motorcars Germantown

Phenomenal Service Team!!! The customer service experience at Euro Motorcars Germantown, as consistently provided by Senior Advisor Jonathan Crosman, remains the Gold Standard a The customer service experience at Euro Motorcars Germantown, as consistently provided by Senior Advisor Jonathan Crosman, remains the Gold Standard and worthy example of the marque Mercedes-Benz brand....there is no better service department anywhere....absolutely none better!!! William More

Outstanding Sales Department My husband and I recently purchased our first Mercedes from Michele Batta at EuroMotorcars Germantown. She was OUTSTANDING! Even though we didn't sche My husband and I recently purchased our first Mercedes from Michele Batta at EuroMotorcars Germantown. She was OUTSTANDING! Even though we didn't schedule an appointment and came in close to closing, she took her time and showed us the features of the car I was interested in. Michele is a long-time Mercedes owner and really knows the brand. We had a lot of fun during the test drive with her. She was funny and patient and really made me feel comfortable. She made our experience the best of any we've had at a car dealership. (I have to say that as a woman, I have never been catered to at a car dealership before going to EuroMotorcars.) Then she introduced us to the General Manager Scott Weber and the New Car Sales Manager Matt Dolesh. They were also OUTSTANDING! Scott answered a lot of my questions, and Matt went above and beyond to help us and gave us an amazing deal. (I still can't believe the deal we got!) Michele, Matt, and Rambod Gharib in finance even stayed late so we could take our new baby home that night. Rambod was very kind and patient while I asked a boat load of questions. He really took his time in explaining the terms of the lease. When we came back the next day to pick up our Garmin chip, Jon Charles took time to show us the rest of the tech features in our car. He was fantastic! Honestly, I have to say that I was pleasantly surprised at how great our experience was. Everyone working at EuroMotorcars wears a smile and treats you like family. Even Alex Benitez (sales) who wasn't directly involved in our sale came over just to chit chat and congratulate us. We love our new Benz, and I can’t imagine driving any other brand in the future. We will definitely send more business their way. THEY ARE THE ABSOLUTE BEST! ASK FOR MICHELE! More

Professionalism Zach Baum is a very competent person, friendly and courteous at all times. He listens carefully and executes the issues at hand thoroughly and in a t Zach Baum is a very competent person, friendly and courteous at all times. He listens carefully and executes the issues at hand thoroughly and in a timely fashion. Individuals like Zach are indeed an asset to MB Germantown and I wish Zach all the successes in his future. Regards, Aroon Datta (Customer) More

Best Car Dealership in Maryland Jonathan Charles and Scott Weber are the most knowledgable and honest sales people in Maryland. I have purchased over 6 cars and enjoy my relationshi Jonathan Charles and Scott Weber are the most knowledgable and honest sales people in Maryland. I have purchased over 6 cars and enjoy my relationship with them. More

Outstanding Experience for the second time! Have you ever thought about buying a vehicle 1,600 miles from where you live? Well, we just did it for the second time and the experience was outstand Have you ever thought about buying a vehicle 1,600 miles from where you live? Well, we just did it for the second time and the experience was outstanding. Both Jon Charles and Scott Weber made the buying experience simple, easy and seamless, especially for the distance. In fact, this is the second time in the past 5 1/2 years we have bought a vehicle from EuroMotorscars Germantown. You may think how can I get the personal touch that I really need and want? How do I accept delivery? How do I learn about all of the features of the new GLS? Well, Jon exceeded our expectations on each of these concerns. Jon was extremely understanding on each of the concerns we had and made sure all of these were answered to our satisfaction. The negotiations were seamless. Jon set the delivery up with the trucking company and the truck driver was very professional and courteous while communicating with us the entire time during the transport. Thanks Jon and Scott for another great experience! Oh, by the way, we LOVE our 2017 GLS!!!!!!!!!!!!! More

WOMEN DO NOT SHOP HERE The salesman never gave me his "best price" though he kept saying in a particular sleazy way, "I'll take care of you..." He also said, "Oh if you're The salesman never gave me his "best price" though he kept saying in a particular sleazy way, "I'll take care of you..." He also said, "Oh if you're going to look at brand (***), it's not a loss to me since they are not a competitor, so I'm not loosing anything." Okay...? You just LOST A SALE you arrogant a**! He was very unwilling to work for a sale nor did he ever justify his sales tactic. He shook all the hands of the male members of my party and ignored me and I was the one potentially buying the car! NOPE. More