Euro Motorcars Germantown

I rarely write reviews My experience was excellent. Moreover, it was such a contrast to other experiences I've had with dealerships that I felt I should take the time to do My experience was excellent. Moreover, it was such a contrast to other experiences I've had with dealerships that I felt I should take the time to do a review. The sales and price discussion was forthright and I never felt like I was being "gamed". In fact, when I walked in Ramesh was busy with another customer so Abdul immediately took care of me and mentioned that the cost quoted for the tags was a little higher than necessary because the SLK was a lower weight class. I bought a used vehicle and the oil service light cam on during the test drive. They checked to see if the oil had been changed when it was put into inventory and just forgotten to reset the reminder. They said they had not and changed the oil while we were doing the paperwork. On the way home, I had a problem with the door locking switch when I went over bumps I called Ramesh and he immediately said they would take care of it (even though this is not included in the 30 day warranty). And they did. I came in a few days later, was given a loaner car and the problem was fixed in a couple of hours. All was done graciously and without charge. The service representative who pitched in to get me started because my assigned service adviser was tied up with another customer looked at my record and immediately said, "Oh you just bought this. Thank you for your business." In my experience, they really "walk the walk" of treating their customers very well - by every employee that I encountered even incidentally. More

The worst customer service ever I never wrote a review before but I felt the need to warn others about the shoddy service I had experienced at this dealership. I went in to pick up I never wrote a review before but I felt the need to warn others about the shoddy service I had experienced at this dealership. I went in to pick up my car after it was serviced and was ignored for a while. I went to hunt some service advisor and was told to go directly to a cashier to pay for the services given to me but did not explain what services were provided. I asked the cashier was services were provided and she said she didn't know. Just sign and pay for the "services". Twenty minutes later I got my car. I found the replaced windshield had a ton of dust all around the perimeter. I went to get the service advisor to get him to clean it and we found that the windshield wiper was broken. I asked for the supervisor and showed him what happened. He saw the broken wiper but he said he didn't understand what I was talking about. "What is wrong" he said. Clearly the broken wiper was invisible to him evidently. Horrible experience. After I started driving home I noticed that there was air coming from the seals around the windshield and it was not fixed properly. I pulled over and called them to ask if I could return for them to inspect these problems and they said that I'd have to make an appointment first. So I had to drive home with the potential of the windshield caving in on me which is life threatening. That thought didn't seem to bother them. I've never had this kind of crappy service from any other dealer. Lexus service is outstanding. This place sucks. I'll never come back. More

2015 Mercedes E400 purchase I had a very nice experience at Euromotorcars-Germantown buying a new E400. The sales associate, Arnold Brown was very helpful to me and I would defin I had a very nice experience at Euromotorcars-Germantown buying a new E400. The sales associate, Arnold Brown was very helpful to me and I would definitely recommend him to others. Narsh Smith was also excellent in finalizing my purchase. The price was fair and I am happy with my new car and the professionalism awarded to me at this dealership. More

Great Service Well maintained, pleasant environment with great customer service. Daniel Vargas and Joseph Wilson in the parts department are wonderful people person Well maintained, pleasant environment with great customer service. Daniel Vargas and Joseph Wilson in the parts department are wonderful people person; pleasant, patient when needed and clear when answering questions. Really knowledgable. Daniel explained the different options I had before making my purchase. More

Super People make this a Great Dealership Just purchased a new 2015 GLK250 BlueTEC. What a GREAT vehicle!! It's the 12th Mercedes that my family has purchased and each one was a pleasant exper Just purchased a new 2015 GLK250 BlueTEC. What a GREAT vehicle!! It's the 12th Mercedes that my family has purchased and each one was a pleasant experience. I have been working with Jon Charles for 12 years and Euromotors for 10. Jon is a true professional and very knowledgable but most importantly listens to my needs and presents options to fit my needs. Jon Charles, Scott Weber & Al Hoomani make doing business a fun and most enjoyable experience. Also Poppy who preps the vehicles for delivery does a great job and is always smiling and extremely helpful. Service has also been excellent to work with, in particular Joe Guzman. More

New CAR Purchase experience Purchased a new 2014 Mercedes CLA 250 4MATIC from Euro Motocars, and the negations and sales process were quick and easy. My sales person was knowled Purchased a new 2014 Mercedes CLA 250 4MATIC from Euro Motocars, and the negations and sales process were quick and easy. My sales person was knowledgeable and had everything ready for me when I got there to take delivery. More

Superb Service The cordial and helpful staff create an island of civility in this workaday world. Joe Guzman provides excellent, professional customer service while The cordial and helpful staff create an island of civility in this workaday world. Joe Guzman provides excellent, professional customer service while carefully assessing my vehicle's needs. Many times the staff has gone out of their way to replace a light bulb or other small but necessary item for no charge. The loaner policy and scheduled appointments makes it convenient to drop my car off for servicing - this is our second purchase with Euromotors Germantown and the excellent service was a big factor in our choice. This dealer has continually stood by their product and has dealt fairly and at times more than generously with our maintenance needs. I must also mention the personable but always professional Larry Stringfield who has done much to make us customers for life. More

Euromotorcars Germantown is "outstanding "! We have been a customer with them for 10yrs now, and have bought 18 new Mercedes from them during that time. Outstanding Sales force, great Financing We have been a customer with them for 10yrs now, and have bought 18 new Mercedes from them during that time. Outstanding Sales force, great Financing Manager and a Service department second to none. They truly exhibit " The best or nothing"! More