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Euro Motorcars Germantown
Germantown, MD
286 Reviews
Welcome to Euro Motorcars Germantown!
Our goal as a luxury Mercedes-Benz dealership is to bring a new ownership experience to our customers in the Maryland, Virginia and the Washington, DC area. We have won plenty of awards since we opened our doors in 2004 but in the end, it all boils down to the experience that our customers tell us about when they leave our dealership or when they keep coming back. This is only possible with the help of our knowledgeable and friendly team.
Mercedes-Benz in Germantown is a full service facility. You will find our New Car and Pre-Owned Car Department with plenty of inventory to choose from and a large display area with over 100 cars right in the front of the dealership. Whether you are looking for the brand new C-Class, the revolutionary E-Class, customers' all-time favorite GLC, the luxury S-Class or an electric vehicle, we have them all. You will find an extensive mixture of sedans, roadsters, convertibles and SUVs as well as certified preowned cars and Mercedes-AMG models.
Our Service and Parts Department is conveniently located behind the showroom. Here you can also find our boutique full of genuine Mercedes-Benz accessories as well as our Appearance Center.
We believe that we can assist you with Mercedes-Benz sales, financing, and leasing as well as service and parts. We even have paint and dent repair specialists who are working closely with our service team and the appearance center.
We invite you to visit us to enjoy a one of a kind Mercedes-Benz experience here at Euro Motorcars Germantown in Maryland.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 286 reviews
February 04, 2013
Horrible service! Went to get my washer for windshield checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a f checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a freaking $225 for that washer they replaced.Came back home, parked the car and the mercedes symbol from the bonnet falls on the curb?? Okay, took a deep breath, thought would take it to them next week and show them. Went to work the next morning, got on 270, it starts snowing, I am glad I got my washer changed the previous day and boom the washer liquid finished in the car. It was snowing badly, could not see a thing. Was getting late for work, so parked my car on the shoulder and poured some water on the windshield and looked like an idiot doing it on a MERCEDES but it would turn into ice. Had no choice so called my husband, he left work, bought the washer liquid came over in 40 minutes and I got to work almost 2 hrs late just because I decided to go get my washer changed at Euromotors. Never ever ever going back to these guys!! So you change the washer, and you try to make sure it is working so therefore you finish the liquid. How about behaving like a MERCEDES dealer and filling up the darn thing, so that your customers would not have to be stranded for 2 hrs. Secondly how are the mechanics handling the car? How does the symbol come off? If you did something by mistake then fix it instead of just putting it there and then the customer can see it falling off??/ More
by Rakhee
Employees Worked With
Don't remember
January 30, 2013
I considered purchasing a used Mercedes Benz. EuroMotorcars will do a thorough prepurchase inspection. They did - on two different vehicles. Very thorough: missed and due required services, obvio EuroMotorcars will do a thorough prepurchase inspection. They did - on two different vehicles. Very thorough: missed and due required services, obvious things like body and tire condition etc. One vehicle had a large number of individually-insignificant problems, but altogether they would have been expensive. The second vehicle looked and drove great, but the service department noticed the beginning of a small leak in a transfer case for which there is no aftermarket substitute, and has a $5,000 replacement cost. In both cases the information they gave me was well-worth the modest cost of the inspection. The cost was modest compared to the cost of repairing these low- or no-visibility problems. In both cases Charles Estelle in the service department arranged on short notice for me to come in the same day for the inspection - important since one of the vehicles was located 20 miles from the dealership and I do have a full-time day job. More
by NewGuy in Town
Employees Worked With
Charles Estelle
January 26, 2013
We purchased a 2013 C300 4Matic from Ted Shepherd and the entire experience was the best we have had with a salesman in our history of buying cars. Ted was polite with a pleasant personality, and provided us entire experience was the best we have had with a salesman in our history of buying cars. Ted was polite with a pleasant personality, and provided us with everything we asked for plus gracious hospitality. We highly recommend working with him. Additionally, Narsh Smith in the finance area is just as outstanding in customer service quality, honesty, and competence. The feel of the dealership is welcoming and this definitely played a role in our purchase being made there. More
by CSAS
June 21, 2012
After 3 attempts over at Rockville BMW went horribly wrong, we approached Euro-Motorcars and spoke with Jim. We explained what we were in the market for. We were immediately impressed by his professio wrong, we approached Euro-Motorcars and spoke with Jim. We explained what we were in the market for. We were immediately impressed by his professional demeanor along with his expertise in the product, all refreshing in comparison. They had plenty of brand new stock meticulously kept and plenty of customer parking. As we worked through the deal everything was clearly and fairly explained which was very comforting. Once again Jim made us very happy that we chose Mercedes Benz over the other guys! This fully loaded 2012 C-Class 4Matic Sport Sedan blows away the competition, both in quality and price. Thanks again Jim for saving us from BMW. More
by Fair Minded
Employees Worked With
Jim Pratt
April 23, 2012
don't bring your car for service. they will break something and make you pay for it. also, when you buying make sure your interest rate is accurate. these people will take your money one way or anoth something and make you pay for it. also, when you buying make sure your interest rate is accurate. these people will take your money one way or another. More
by hwoalang
Employees Worked With
3
April 13, 2012
Purchased a new ML350. No dramatics to reach a fair price here, just a friendly (and sometimes joking) attitude. Larry is a most knowledgeable sales rep. I am a repeat buyer, having purchased a ML350 in ' here, just a friendly (and sometimes joking) attitude. Larry is a most knowledgeable sales rep. I am a repeat buyer, having purchased a ML350 in '05. The dealership has serviced my car since then and will continue to do so with the new one. My service advisor and the maintenance crew have been exceptional! I have recommended this dealership to my friends too. This is how it should be. More
by Doug Durans
Employees Worked With
Other Employees :
Larry Stringfield and Dave Hutchinson, Larry Stringfield
March 22, 2012
I've purchased two new Smart's from EuroMotorcars/Smart Center Germantown. They have a truly outstanding staff. Sean Sarraf sold me both cars. The first was a new 2010 basic Smart Fortwo Pure and recent Center Germantown. They have a truly outstanding staff. Sean Sarraf sold me both cars. The first was a new 2010 basic Smart Fortwo Pure and recently I purchased a new 2012 Smart Fortwo Passion. Sean is great, he explaned the offers, listened to my needs and worked up a good price. I drove 3-1/2 hours for this dealer. There are no local dealers in my area, but there are a few Smart dealers a bit closer than EuroMotorcars/Smart Center Germantown, yet none were as efficient on working out a deal. The overall experience at the dealership is exceptional. The staff is knowledgeable, calm and happy to help and show you around. Paperwork was quick and they made us feel appreciated for our business. I'm a true car enthusiast. I've had 18 new vehicles in recent years. By far, the best dealership experiences has been at EuroMotorcars in Germantown. Now I just have to convince them to open a Smart Center in North central Pennsylvania! More
by PointAndClickMedia
Employees Worked With
Sean Sarraf, Sean Sarraf
March 20, 2012
Paid attention to what I was looking for in a Mercedes. Great price. Great service. This is the second car I have purchased from Euromotorcars Germantown. Great price. Great service. This is the second car I have purchased from Euromotorcars Germantown. More
by Wiz463
March 01, 2012
The service is what brought me to Euro Motorcars of Germantown. They've serviced a few of my vehicles over the years, always to my complete satisfaction. But because of travel, I've had my car servic Germantown. They've serviced a few of my vehicles over the years, always to my complete satisfaction. But because of travel, I've had my car serviced at 2 other Mercedes Benz dealers in the last year and the experiences were completely unsatisfactory. So when it came time to buy a new Mercedes, I decided to buy from that dealer that provided good service. I was fortunate to find Arnold Brown in the sales department. Arnold is the best auto sales professional that I've ever dealt with. This is my 4th Mercedez and I've owned 2 BMW's, and there are none better. Also, Narsh Smith in the Business office was very professional. More
by rdesantis555
February 29, 2012
I had been taking my sedan to this dealer for service and I had been taking my sedan to this dealer for service and was impressed with their attitude and friendly way. When I decided to replace my 11 year o I had been taking my sedan to this dealer for service and was impressed with their attitude and friendly way. When I decided to replace my 11 year old S-sedan, this was my first stop shopping. Not only was Abdul considerate of our needs, he went way beyond being curtious and caring about our satisfaction. He even dealt with my need for a color change without anything but sincere and helpful attention. Obviously, I will continue returning to Euromotor cars in Germantown. More
by Pundits1
Employees Worked With
Other Employees :
Abdul in Sales and David in Service
