Euro Motorcars Germantown

I was toying with the idea of buying a convertible, but had not completely decided even after driving many different makes and models of cars. At this point I arrived at Euro Motorcars in Germantown and wa had not completely decided even after driving many different makes and models of cars. At this point I arrived at Euro Motorcars in Germantown and was immediately greeted by Larry Stringfield who is one of their sales representatives. I immediately fell in love with the E350 convertible, but since I was not initially considering a Mercedes, I had a ton of questions. Larry took an extended period of time on two separate occasions to patiently answer my questions and made sure that I understood all of my options. Without my realizing it, he even stayed over an hour past closing time on my first night there. Despite the extended time he spent with me, he never pressured me or tried to move in to "close the deal". He was extremely knowledgable about the car and simply continued to serve me until I was able to come to a decision that I was comfortable with (and still am!). I have now had the car for close to three weeks and Larry has already called to check in with me a couple of times - not to sell me anything else, but simply to make sure that my total car buying experience (even after the sale was done) was exceptional - which it was. I test driving many different makes and models of cars over the last month, I have met many friendly and helpful sales people, but Larry and Euro Motorcars stand head and shoulders above the rest. More

Let me first say that buying a Mercedes was the furthest thing from my mind. Then a friend told me about her experience with Abdul Razak at EruoMotorcars in Germantown and suggested that I give him a call. thing from my mind. Then a friend told me about her experience with Abdul Razak at EruoMotorcars in Germantown and suggested that I give him a call. I’m now a proud owner of a Mercedes-Benz. Where do I start? Probably with Abdul himself – never in my car buying experience have I ever found a more informed professional; he knew absolutely everything there was to know about my car. He respected the fiscal boundaries I set and at no time did I ever feel pressure to “close the deal” or that he wanted “make the sale” – he was genuinely committed to finding just the right vehicle for me on my terms, something that I’ve NEVER experienced in the past. I had complete confidence in Abdul and told my husband that if the car I wanted within my parameters existed, he would find it for me…period. And he did. I made the drive during rush hour a few times out to Germantown and would do it again without blinking an eye. That’s how impressed I am with the overall level of professionalism at EuroMotorcars. It was, and as I enjoy my Mercedes, continues to be, worth the trip! More

The service managers at Euro Motorcars Germantown are first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken c first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken care of. I've purchased two cars through this dealership, and have only used the dealer's service. I appreciate their flexibility in scheduling, love the free loaner Mercedes (no need for shuttles, or my wife having to pick me up and drop me off), and appreciate the way they stand by their brand. More

My overall experience for the last several years at Germantown Euro has been very good; this is due to my service advisor Dave Hutchinson, would strongly recommend him (he is fair, knows the product li Germantown Euro has been very good; this is due to my service advisor Dave Hutchinson, would strongly recommend him (he is fair, knows the product line, quality work performed and is customer focused). More

Fred Gordon is the best. I called him after 3months and he still remembered me. For your info, Fred is not a pushy salesman; you are in good hands with Fred truth me. Looking for professionalism and s he still remembered me. For your info, Fred is not a pushy salesman; you are in good hands with Fred truth me. Looking for professionalism and superb service, Try Fred Gordon at Euromotors, Germantown. I am not saying that other salemen are not good, just try Fred and see for yourself. He is a born saleman; the best of the best. Fred Gordon, May the "Bread of Heaven" continue to feed you till you want no more. I appreciate you. HIGH FIVE for you Fred. Thank you so much for all your help! Jim Tareen, the sale's manager and Nash Smith made my purchase a piece of cake. If you are looking for a pushy saleman find someone else... I got a very good deal for my C300...thank you very much!!! More

I recently purchased my second car from Euromotorcars Germantown and Ramesh. A good portion of the reason I came back a second time was because of the outstanding service I have received from both Ramesh Germantown and Ramesh. A good portion of the reason I came back a second time was because of the outstanding service I have received from both Ramesh in Sales and Ted in Service. I absolutely hate the process of buying cars and have always left it to my husband. There is no other dealership I would have gone to and felt comfortable buying a car on my own. But because of the relationship I've developed I had no problem buying this without assistance. I knew that I would not be taken advantage of because I was a woman. I so enjoy my dealings with Ramesh and Ted because in addition to providing great customer service they also always treat me with respect and don't presume they should only talk to my husband about matters dealing with my car. As a side note I also LOVE my new car but truly the main reason I came back was because of these two guys and how great they are at what they do. Thanks so much for restoring my faith in car dealerships! More

It was a great pleasure to work with Fred Gordon in purchasing a new car for my wife and leasing another one for me. He was very friendly and very knowledgeable. He explained in great detail the cars purchasing a new car for my wife and leasing another one for me. He was very friendly and very knowledgeable. He explained in great detail the cars we were interested in and showed us several options. My wife and I had a great time during this process. Thanks very much Fred. More

Even though there is a Mercedes Benz dealer closer to where I live (Virginia), I was very impressed with the excellent customer service I received when I purchased my previous Mercedes Benz two years ago where I live (Virginia), I was very impressed with the excellent customer service I received when I purchased my previous Mercedes Benz two years ago; therefore, I decided to go back again to EuroMotorcars in Germantown, MD. As soon as you walk in the door you feel welcome and they are willing to do the best to please the customer. My salesperson was very interested to know what exactly I wanted and I got it, they are very professional and offer outstanding service. The best dealer I have ever visited and I have to many. More

I could not be more pleased with EuroMotors of Germantown, and my sales professional Eric Sofon. Everything from the general environment of the dealership to the integrity and professionalism of e Germantown, and my sales professional Eric Sofon. Everything from the general environment of the dealership to the integrity and professionalism of everyone I dealt with was top notch. I had been driving a 3 series BMW for 5 years and it was time for something new. An all wheel drive was important since I wasn't able to drive my BMW in the snow. I had seen a certified GL 450 online and emailed the dealership. I was lucky to get set up with Eric. I was instantly in love with the suv. I got a GREAT deal and was treated with the utmost respect. The Gm even went out of his way to greet me and my husband and offer his card. I am so pleased with my experience that my husband will be trading his Lexus for a Mercedes. There is a reason that I live in Tysons Corner but drove to Germantown for a car. You can consider me a customer for life. The other dealerships should be worried! More

We discussed the necessity of purchasing a new car for at least two years. Because we did not want to deal with the hassle, we delayed even visiting a dealership. We found our experience with Arnold Brown a least two years. Because we did not want to deal with the hassle, we delayed even visiting a dealership. We found our experience with Arnold Brown at Euromotorcars in Germantown to be most pleasant. My initial visit included a test drive with Mr. Brown. He explained features clearly and took me on a complete tour of the whole service facility. When I returned with my husband several months later, he remembered me immediately and was enthusiastic about the follow-up visit. He remained highly focused, answering questions and seeking assistance when he needed to consult. The two of us took another test drive. After the test drive, we discussed details including a USAA insurance price advantage. He did not pressure us in any way and was highly respectful of our cautious nature. When we returned a few days later to finalize the purchase, the whole staff including Arnold Brown, made the process quick, easy, and efficient. After purchase, we have received several follow-up calls. I feel the dealership will be there for us if we need help in any way. We are grateful that the experience was as stress free as possible. Margaret Kelley More