There are some very valid concerns regarding the 2010 Porsche Cayenne GTS I purchased from your dealership in January of this year. In your original advertisement (I have a copy that was disseminated through your advertisement on Craigslist) for the vehicle, Eurobahn stated the following:
No Damage Reported, No Accidents Reported, 7 Service Records, Eurobahn BMW MINI Mercedes- Benz Audi of Greensboro graded the Overall Condition of this vehicle as Excellent. Non-smoker vehicle! Eurobahn Porsche Greensboro graded the Overall Condition of this vehicle as Very Good. Non-smoker vehicle! According to Carfax's history report: No Damage Reported, No Accidents Reported, 30 Service Records. The body undercarriage are spotless with no rust or corrosion. Eurobahn Porsche Service Department has completed a Comprehensive Pre-Purchase Inspection and Work Order verifying this 2010 Porsche Cayenne GTS mechanical integrity in every way and fully Serviced the vehicle at our Porsche Greensboro facility. This SUV is ready for the next owner to drive
enjoy! "Clean Vehicle History Report with No Accidents No Issues!
Please pay close attention to all of the 'conflicting' statements your dealership made as to the representation of this vehicle. "7 Service Records, 30 Service Records, Condition Excellent, Condition Very Good, No Issues, verifying this 2010 Porsche Cayenne GTS mechanical integrity in every way, etc".
As we both know, in less than 14 hours after purchasing the vehicle, I was back at your dealership with an oil leak and also a ruptured coolant reservoir, which cost me over $600 to repair. So, I guess you really 'checked those out before my purchase' and they just 'happened to fail' within 14 hours of my purchase, lol.
Now, the latest issue is having to replace the spark plugs and coils, costing me yet another $854.00. You, yourself, even stated in an email that the plugs should be replaced every 40,000. So, I find it very strange that when you looked back through the 7 or 30 service records, whichever it is, there is no record of replacing the coils or spark plugs whatsoever. Gee, if a pre-delivery inspection is meant to bring the vehicle up to current service and communicate 'no issues', then why did not Eurobahn replace the coils and spark plugs? Again, you said that they were supposed to be replaced every 40,000 miles and that Eurobahn performed a 'comprehensive pre-purchase inspection and Work Order verifying this 2010 Porsche Cayenne GTS mechanical integrity in every way '. So, I guess whoever performed this inspection for your dealership did not review the 7 or 30 service records, as the oil leak, coolant tank rupture, coils and spark plugs are DIRECTLY related to the vehicle's mechanical integrity.
What was even more concerning, during the first repair and less than 14 hours after the vehicle was purchased, you said that the oil pan gasket was leaking and that it must have been 'missed' during the claimed pre-delivery inspection.
Recently, during the replacement of plugs / coils (that, by the way Eurobahn said they inspected just 5,000 miles ago when i purchased the vehicle), Felix called to say the oil pan gasket was leaking and that the repair would cost $2,700 and that he would reduce the price to just over $2,000 since I was a VIP customer. He stated that dye was placed in the oil and they saw some seepage around the gasket.
It seems to be something else each time the vehicle is brought back to Eurobahn. You have already previously admitted that the oil pan gasket leak was something that was apparently missed during the original pre-delivery inspection, but yet Eurobahn wants to charge me just over $2,000 for the repair. Now, when I communicated to Felix that the vehicle had not leaked one drop, of any kind of fluid, over the past 5 months, he acted somewhat agitated. So, if 'all of the sudden' it starts leaking then I find that very suspicious and I mean very suspicious. As, once again, it has not leaked one drop of oil or coolant over the past 4 months.
For your knowledge, and in litigation regarding buyers of used vehicles versus dealers, the Court of Appeals has allowed the buyer's claims to survive, finding that the 'as is' language that accompanies used vehicles only disclaimed implied warranties. Anything the dealer told the buyer, through advertisement or verbally, is an express warranty and the dealer can be held liable. So, please remember what I was told.............."Eurobahn Porsche Service Department has completed a Comprehensive Pre-Purchase Inspection and Work Order verifying this 2010 Porsche Cayenne GTS mechanical integrity in every way and fully Serviced the vehicle at our Porsche Greensboro facility and No Issues."
First, I did not authorize a dye test to be performed, so the dealership is wrong in doing so. You cannot argue that point one bit. So far, the repairs on the vehicle are around $1,500 in less than 5 months of ownership. This is absurd and unacceptable, to say the least, on a vehicle where your dealership stated, and I quote, "Eurobahn Porsche Service Department has completed a Comprehensive Pre-Purchase Inspection and Work Order verifying this 2010 Porsche Cayenne GTS mechanical integrity in every way and fully Serviced the vehicle at our Porsche Greensboro facility and No Issues".
I do not need any dealership attempting to gouge me for extra repairs and thinking that I possess a bottomless pit of money and time. After reading some Eurobahn buyer reviews, some very recent, I see that Eurobahn seems to find these 'deemed extra and expensive needed repairs' quite often after they sell someone a vehicle.