Everett Chevrolet GMC of Morganton

I have called 3 times asking for an odometer certification for my Chrysler 300 so I can cancel the service contract. I'm still waiting. certification for my Chrysler 300 so I can cancel the service contract. I'm still waiting. More

I have been talked to like a dog. Called a liar. Slammed in the ground all over their mistakes. Selling a car with out the title is illegal for one. The title was sent to the previous owner resulting in my in the ground all over their mistakes. Selling a car with out the title is illegal for one. The title was sent to the previous owner resulting in my bank threatening to revoke my loan. Insurance information was not verified properly resulting in my tag being revoked. This is all going to cost me over $300. I have text messages and emails to prove what I am saying to be true. Today I was lied to multiple times and now I am having to wait for the second day in a row for a tag just so I can drive my vehicle. I am being told I am risking a ticket to come get the tag, which they will not pay for, or I wait for them (however long it will take them) to get the tag. I highly doubt they will even bring it out to me today but if they do I will most certainly be in total shock. I was told I am rude and nasty. Well wouldn't you be if a dealership may cost you your job over something they messed up? They do not want to admit their mistakes and now they are angry with me over posting this in reviews as well as contacting the BBB and State Attorneys office. They also sold my van that I traded with out the title. This has been the worst experience with a dealership ever and I have dealt with buy here, pay here lots in the past. No reconciliation for my time or headache has been offered other than oops. Not even an apology. Nothing. No one has said we are sorry we messed up. Nothing. I am highly stressed and hurt over this mess and the trouble it is causing my family. As a mom and Frontline worker I am fed up with this place. Stay far away More

Amazing service from great people! I was recently deployed and turned in my Hyundai lease before departing. While gone I decided to purchase a slightly used Sonata Limited 2.0T. I did a ton of online deployed and turned in my Hyundai lease before departing. While gone I decided to purchase a slightly used Sonata Limited 2.0T. I did a ton of online research and had previously sold cars for 4 years so I know what to expect. I live in Florida and upon returning from overseas traveled 488 miles just to do business with Morganton and the great employees there. Not one gimicky sales tactic was used and they were very upfront. I negotiated the deal via email and upon reaching an agreement they held the vehicle for several days with just a deposit. That’s a great sign of a trusting dealer looking to take care of their customers. The used vehicle was listed on the low end of KBB and Edmunds pricing to begin with. I negotiated a little but I knew (based on my research) from get go they’d priced it well and didn’t have much room to play. I originally worked with Neil but he fell ill and was unable to be at work the day of my deal so he recommended Kevin help me finish everything and I have to say it was a great recommendation.I brought my own financing but due to their great relationships with lenders they were able to beat my already great credit union rate by nearly a whole point! All in all saving me a few hundred more over the life of my loan. I was in a rush as I had to drive back to Florida after the deal and I forgot the books and spare Key. Kevin has been in contact with me and is going to mail them to me. Most “salesman” ghost customers after the sale as their business is completed but not Kevin, Neil, and Philip. Don’t be afraid to ask for Kevin or Neil to help with your sales needs. They’re great guys making a living helping customers meet their vehicle needs and building relationships. Don’t fear the business office here either. Philip was honest about available protections for my vehicle and didn’t try to rip me off like some business managers in the car industry. He showed me value adding products at reasonable costs ultimately saving me more money! I’m not a Chevy guy at all but if I were in the market for a new truck I’d seriously consider Chevy based upon the people they employ at Morganton! More

Go anywhere else but here This place is a complete joke. Before actually going to this dealership I worked with Jerry over email. We worked everything out including a few mod This place is a complete joke. Before actually going to this dealership I worked with Jerry over email. We worked everything out including a few modifications I wanted done. I had a long drive before going and picking up the vehicle. I let Jerry know I was on my way so he would have a good idea on when I would arrive. He allowed me to drive the entire way without once mentioning the modification were never done. These guys have no issue lying right to your face which includes the sales, finance and management staff. Jerry remeber when you said "I hoped you learned your lesson" in regards to the thousands of dollars that was stolen from me? I learned that even if you get stuck with people like this you still have options like contacting General Motors. For 3 months the dealership ignored me and I was forced to reach out to GM. GM did force them to partially refund me and I recommend contacting them right away should you take a chance on this place. Avoid, avoid, avoid. More

Worst Car Buying Expierence The worst car buying expierience I've ever had. I am currently on day 17 of not being able to drive the car because Everett won't send the title pape The worst car buying expierience I've ever had. I am currently on day 17 of not being able to drive the car because Everett won't send the title paperwork to the DMV. Every time I call I get a new excuse and I am promised it will be overnighted that day. I've been told "it's in the mail today!" four times now. Do not go to this delearship. Save yourself the anxiety and frustration. I have made three payments on a car that I can't even drive. More

Wonderful It was a very easy buying experience. We was informed of all buying options to help us make a better more informed decision. We had excellent service It was a very easy buying experience. We was informed of all buying options to help us make a better more informed decision. We had excellent service with all involved. Darlene Suttle was very knowledgeable and easy to talk with. She took the time with us and didn't make us feel rushed into anything. More

Smooth Car buying experience went very well. I was given ample time and opportunity to test drive all vehicles I was interested in. Salesman was very helpful Car buying experience went very well. I was given ample time and opportunity to test drive all vehicles I was interested in. Salesman was very helpful and accommodating. Very professional and diplomatic in the deal-making phase. Never felt forced. More

The BEST We were looking to trade on a used car we had been there a week before and drove the car we ended up buying. However we also had seen one at Carmax an We were looking to trade on a used car we had been there a week before and drove the car we ended up buying. However we also had seen one at Carmax and so long story short we came back to Everett and in one day we experienced the worst and the best of Car Dealerships. The car we had drove they had moved to their Hickory store they went and got it and drove it back to sale it to us, No questions ask they just said we have it here in a few minutes. We went next door had lunch came back up the hill and drove it home. The most professional non pressured car buying experience we ever had. And we have bought several cars in 33 years of marriage and the two daughters we have raised. I have always been a Ford or Toyota person but the next truck I purchase it will be from Everett. More

Great buying experience I recently purchased a 2016 Silverado from Everett. I found this Certified Pre-Owned truck using Autotrader. This led to a great car buying experience I recently purchased a 2016 Silverado from Everett. I found this Certified Pre-Owned truck using Autotrader. This led to a great car buying experience with Jeff Clark, one of the sales associates at Everett. It was well worth the 2 hour drive from Greenville. Jeff and Silas were great to work with. More

Excellent!!! This was my first time buying a new car on my own and I couldn’t have asked for a better person to help me. Darlene Suttle was extremely knowledgeable This was my first time buying a new car on my own and I couldn’t have asked for a better person to help me. Darlene Suttle was extremely knowledgeable and helpful and made this a wonderful experience for me. She was very friendly and I felt very comfortable working with her. I truly appreciate all she did for me! Superior customer service! More