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Everett Chevrolet Buick GMC of Morganton - Service Center

Morganton, NC

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25 Reviews

25 Reviews of Everett Chevrolet Buick GMC of Morganton - Service Center

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October 09, 2024

Mickey Mouse outfit. Unprofessional. Took my car in for an oil change , now it leaks oil and so called certified mechanic forgot to put valve cover shield plate bolts back More

by truart1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Jackson
Oct 09, 2024 -

Everett Chevrolet GMC of Morganton responded

"Mr. Trujillo, I do apologize for your concerns on your 2011 BMW with over 179,000 miles on it. We have performed basic maintenance on your car one time. We then performed a complimentary diagnosis after performing complimentary pickup and delivery when you claimed the vehicle began leaking oil after we performed that oil change. During that diagnosis, we found the vehicle leaking oil from multiple locations, none of which were affected by the oil change. Given that we are not a BMW dealership and do not have the special tools needed to repair your vehicle, we recommended taking the vehicle to a BMW service facility. I also want to reiterate, from our conversation on 10/7/2024 in our shop, that we are more than willing to replace the screws on the engine beauty cover if you'll give us the opportunity to do so. However, during our last conversation, you indicated that you would have another repair facily assist with the replacement screws. Please let me know if you need any further assistance." Joey Jones, Service Manager

May 20, 2024

I have done business with Everett for many years. I have all maintenance performed at the dealership. I have bought many used and new cars an I feel like I always get a decent deal. I just bought a 1 More

by dlewis50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Suttle, Neil Parsons, Jerry Snyder
November 13, 2023

I brought my truck in for its first service and a wash just the outside or what the servicemen said I needed. I ask was there a charge they didn’t know so I ask for them to check and call me if there was More

by servin
Recommend Dealer
No
Employees Worked With
There were issues with the sale and the service
November 01, 2017

Professional and courteous. Very helpful Shop fixed my old 98 bonnie back on the road.Josh was on top of the job called kept me informed and got her done.They always service my 14 silverado a More

by Mark Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not catch his name but thanks for the battery boost very nice fellow, Josh Jackson
Nov 09, 2017 -

Everett Chevrolet GMC of Morganton responded

Thank you for taking the time to write a positive review, we so appreciate it. We look forward to serving you again!

November 29, 2016

good initial experience, however no follow up I have not had enough experience yet to really rate the service center. I was told I would be sent a second set of keys for my car and have not done More

by dinah
Recommend Dealer
Yes
Employees Worked With
Jerry Snyder
October 28, 2016

Way to go! I have been a customer for at least five decades ( formerly Bush) and the experience last week was up to par with ALL of the purchase I have made. I More

by nolizzards
Recommend Dealer
Yes
Employees Worked With
Rob Garrison, Darlene Suttle, Chris Rhyder
December 19, 2014

Followup on prior poor service review. I received a call from Kristine Lickfelt the service manager apologizing for the prior bad experience.I was asked if I would bring the car (still unde More

by chevyproblem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommie Justice, Jonathan Annas, Kristine Lickfelt, Josh Jackson
November 16, 2014

SERVICE DEPARTMENT PROBLEMS and REPAIR FAILURE Brought car in for recall repair and one other problem.vehicle under warranty. Gave Marty a printout of possible cause of problem. He did not give to More

by chevyproblem
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jonathan Annas, Marty Herzig
October 26, 2013

I brought my bmw in for state inspection on the recommendation of Doug Minton The service dept was friendly and efficient. I have recommended to hospital co workers to give the dealership a try More

by nancycook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
doug minton, Jonathan Annas
September 23, 2013

THE SERVICE DEPARTMENT REPLACED A DOOR HANDLE, DUE TO FAULTY CHROME TRIM, AND THEY PAINTED THE NEW HANDLE TO PERFECTLY MATCH THE SPECIAL PLATINUM ICE TRICOAT FINISH ON MY VEHICLE. LOOKS PERFECT!!! More

by SHIRLJC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Annas
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