Everett Chevrolet Buick GMC of Morganton - Service Center

Repair shop Service is terrible here. Customer service is very slow. I will never take my vehicle here for any repairs never again! Customer service is very slow. I will never take my vehicle here for any repairs never again! More

I have done business with Everett for many years. I have all maintenance performed at the dealership. I have bought many used and new cars an I feel like I always get a decent deal. I just bought a 1 I have all maintenance performed at the dealership. I have bought many used and new cars an I feel like I always get a decent deal. I just bought a 1500 Sierra Denali 2019 model and I get many compliments. I bought a 2017 Yukon Denali as our family car. More

I brought my truck in for its first service and a wash just the outside or what the servicemen said I needed. I ask was there a charge they didn’t know so I ask for them to check and call me if there was just the outside or what the servicemen said I needed. I ask was there a charge they didn’t know so I ask for them to check and call me if there was and I would tell them yes or no. I also shared the fact that the truck was not cleaned when I picked up the truck from purchase. Don’t mind paying for service as long as I know how much ahead of time. Left the truck 8:30 Thursday morning and to return late that afternoon. Well I came up your drive at a little after five and much to my total surprise the truck was still as I had left it, and believe me it was a surprise. I could not believe I had been just blown off, and yes the engine service was performed, I think I wondered that now, and they were to rotate the tires as well, I can assure you the techs can not move all four tires and not disturbed any dirt. The service men I spoke to when I went in to get the keys and yes all I wanted was to leave your establishment, Much faster than I arrived, I really thought Everett was a different place, one that new what a new customer was worth to a business and how to keep them coming back. I wanted to let you know not to gain anything but maybe help for the next person that walks through your doors! Good luck as I know handling employees is a full time job! More

good initial experience, however no follow up I have not had enough experience yet to really rate the service center. I was told I would be sent a second set of keys for my car and have not done I have not had enough experience yet to really rate the service center. I was told I would be sent a second set of keys for my car and have not done so. I called Mr. Snyder, since he was the one that said he would mail them and he told me he would call me back, however he has not. More

Way to go! I have been a customer for at least five decades ( formerly Bush) and the experience last week was up to par with ALL of the purchase I have made. I I have been a customer for at least five decades ( formerly Bush) and the experience last week was up to par with ALL of the purchase I have made. I live in SC and the staff took care of everything--including getting my tag. No high-pressure, excellent knowledge of the car features, courteous--a pleasure buying a car. I (we) look at cars on Sundays to avoid the "tactics" of high pressure and then come back and purchase. A pleasure--how many people can honestly say that? I left a sticky note on a chair to reserve it for our next purchase! Ha! More

Followup on prior poor service review. I received a call from Kristine Lickfelt the service manager apologizing for the prior bad experience.I was asked if I would bring the car (still unde I received a call from Kristine Lickfelt the service manager apologizing for the prior bad experience.I was asked if I would bring the car (still under warranty) back for revaluation which I did. After a thorough week long evaluation by the Everett service folks ,the problem ,a slight clunking noise on automatic transmission gear changing was discussed by them with Chevy tech services out of state. I was assured by Kristine there was no danger driving the vehicle. I was told opening the transmission to try and find the issue causing the noise might not be successful and could cause other problems.I do believe now that the issue was addressed in a satisfactory manner and I am pleased with the evaluation.Thank you all for your concern and attention to the matter. More

SERVICE DEPARTMENT PROBLEMS and REPAIR FAILURE Brought car in for recall repair and one other problem.vehicle under warranty. Gave Marty a printout of possible cause of problem. He did not give to Brought car in for recall repair and one other problem.vehicle under warranty. Gave Marty a printout of possible cause of problem. He did not give to service personnel as requested because he did not feel it necessary.Service foreman was very nice and checked this concern after inquiring why not done as requested. Problem was not corrected as they did not know what the cause was and told me it was "probably normal" and related to the transmission and not to worry about it.Will take to another dealership for reevaluation. Marty's attitude and lack of concern especially with current GM recall problems is problematic. More

I brought my bmw in for state inspection on the recommendation of Doug Minton The service dept was friendly and efficient. I have recommended to hospital co workers to give the dealership a try recommendation of Doug Minton The service dept was friendly and efficient. I have recommended to hospital co workers to give the dealership a try if they are in the market for a new vehicle or service. I tell them to ask for Marty in service or Doug in sales More