Everett Chevrolet of Hickory

Great service and technicians, they are always accommodating to me. I live in South Carolina and drive there because of their service. accommodating to me. I live in South Carolina and drive there because of their service. More

Kris at the truck center always take care of my needs. He is the reason I return to Everett. He is the reason I return to Everett. More

Very easy They were very friendly and professional. They told me their names but I don't remember them. They told me their names but I don't remember them. More

My only complaint was when we picked up the car, we were told there was also an alignment issue we weren’t made aware of until we were checking out, we would have had that fixed while the car was there if w told there was also an alignment issue we weren’t made aware of until we were checking out, we would have had that fixed while the car was there if we had known!!!! More

Good experience. Friendly people and fast service I will continue to use the services at this dealership Friendly people and fast service I will continue to use the services at this dealership More

Derick was a pleasure to work with on this transaction. Friendly, knowledgeable, and easy to work with. Friendly, knowledgeable, and easy to work with. More

Great dealership an excellent sales man name Baue,,I have brought a lot of cars an this guy was the best salesman ever. brought a lot of cars an this guy was the best salesman ever. More

Everything was great. Took care of me. Great experience Very nice, knowledgeable, and friendly people Took care of me. Great experience Very nice, knowledgeable, and friendly people More

My 2025 Denali had been to dealership several times for several issues. At 7500 miles the truck stamped 5 codes, to include a loss of communication with the transmission. I had no audio from turn signals w several issues. At 7500 miles the truck stamped 5 codes, to include a loss of communication with the transmission. I had no audio from turn signals when on, could not hear OnStar, no audio from radio or hands free phone or navigation. I tried for almost two days to reset it by various restarts of truck and pushing a holding radio on off button as well as various other buttons on the steering wheel. When I could not get it reset I took it to dealer. My service advisor did his best to help me. After 4 days I was told they could not do any more for me. I ask to meet with a gentleman in service I was meeting with him when the service manager entered the office uninvited and told my I thought you were told not to bring the truck back here. Not sure what else I was supposed to do with a truck under warranty but treating customers that way without not knowing what the issues were that caused the truck to return is a perfect example of how not to treat customers. He will not have to worry about seeing me at that dealership again. More

Couple take away for my service experience 1st a quick scan showed a sesnsor fail. They said they would order part so it would’ve there in case it need replaced When I got there I was told it needed th scan showed a sesnsor fail. They said they would order part so it would’ve there in case it need replaced When I got there I was told it needed that sensor and it had to be ordered. This is second trip to service department assuming that it would’ve fixed in that trip Scheduled and showed up to have part replaced prepared to wait the 2-3 hours they quoted I did like the shuttle service to town while I waited Then I get a call saying the part in the box of as incorrect(box correctly labeled but part inside was wrong). I’m told they have to order and it would be there first thing in the morning. I’m a little frustrated and as for a loaner car which all are currently out and they were going to have to see about a rental Then they call back saying they figured out that another truck was in for the same thing g hit customer had dropped their car and they could use that part to get My truck ready that day. Great solution. One take away I would suggest your techs work on is communication That solution could have been done without calling me and seeing that option and not adding stress to the customer Secondly you should strive to do things as you say point being I am was told part would have been ordered and there for the second trip in verses having to schedule a third trip. Time is valuable and it took 3 half day visits to do something they could have been done in 2. I understand things happen out of our control as the wrong part definitely was but telling me it would’ve there on the second trip was within your control More