Evergreen Subaru
Auburn, ME
Filter Reviews by Keyword
By Type
114 Reviews of Evergreen Subaru
Very professional and upfront about work to be done and cost. They follow dealer recommendations exactly. You will find that it may come across as a sales pitch, but in the long run it does cost less to fo cost. They follow dealer recommendations exactly. You will find that it may come across as a sales pitch, but in the long run it does cost less to follow what they are recommending than to pay for a "big" repair. More
I knew what I wanted, could/not afford and Jim listened. Jim heard the need, didn't try to oversell, worked hard to find the right financing for my goals. Just a week earlier I'd approached another dealer Jim heard the need, didn't try to oversell, worked hard to find the right financing for my goals. Just a week earlier I'd approached another dealer whom I'd had terrific service experience with. Well, their service is great, but their sales department could learn a lot from Evergreen. Evergreen too has excellent service - so, where am I going for future service? You betcha - Evergreen. More
My wife and I bought a barely used Impreza from Evergreen, mainly based on the wonderful experience we had with our salesman, Barry. He was extremely knowledgeable about the car and the manufacture Evergreen, mainly based on the wonderful experience we had with our salesman, Barry. He was extremely knowledgeable about the car and the manufacturer and his overall professionalism and no-pressure approach was a welcome change from what we experienced at three car dealerships right across the street from Evergreen. It was a night and day difference; everything about Evergreen was quality and integrity. Everyone we've encountered at the dealership has been wonderful. This is our second car purchase from Evergreen. They've earned our repeat business and our highest recommendation. More
I found Barry extremely friendly and willing to answer all questions.He never made us sit for a long time waiting for quote as I found in another dealership. He never tried to pressure us the the pu all questions.He never made us sit for a long time waiting for quote as I found in another dealership. He never tried to pressure us the the purshase of a new car. I found George to be as friendly and courteous as Barry and willing to do what was needed to seal the deal. As for service I cannot say as the car is new. I do like Evergreens Valet service. They come to your house pick up the car and leave one for you to drive.although I haven't used this service , I will More
The service department at this dealership is beyond superb. I have dealt with many and will now go NOWHERE else. The commitment, follow through and compassion of the service staff make customers feel i superb. I have dealt with many and will now go NOWHERE else. The commitment, follow through and compassion of the service staff make customers feel important, listened to and respected. I came to this dealership with a vehicle purchased elsewhere. Even though the car had EXTENSIVE issues that corporate even had a hard time diagnosing, the staff here remained friendly, empathetic and honest. Do you have ANY idea how unique that is?! Excellent staff and service. More
Have been a customer of Evergreen Subaru for the past 5 years. I now live and work in Boston MA, however I still use Evergreen almost exclusively. it is so difficult to find a dealership these days, that a years. I now live and work in Boston MA, however I still use Evergreen almost exclusively. it is so difficult to find a dealership these days, that actually cares about it's customers. The good folks at evergreen however, recognize the importance of customer service, and they try to make your visit, no matter how big, or how small, as comfortable and pain free as possible. from free drinks and snacks, to complimentary loaner cars. The folks at evergreen treat you like a member of the family More
I have decided to give a review to this dealership for the exceptional service I recieved from one of it's employees Joel Arel. I recently had an error message on my wife's Tribeca it was error bb.I am in the exceptional service I recieved from one of it's employees Joel Arel. I recently had an error message on my wife's Tribeca it was error bb.I am in Australia and a long way from a Subaru dealer and by phone with the closest dealerships was not able to ascertain the problem as it would be neccessary to drive to the dealership.Given that it might have been a problem with brakes I did not like the idea of driving accross the Clyde mountain range to Canberra. My wife googled the error code and found a reference to a person in the USA who had this issue and it mentioned that Joel Arel at Evergreen Subaru had solved the problem. I rang him from Australia and he was very helpful and promised to investigate and get back to me.That very day he advised me by email that it was a issue with the brake vacuum booster.I had a local mechanic look at it and found a thin tube had come loose,we replaced it and presto problem solved. Joel Arel saved me a lot of possibly dangerous travel.Even though I am in Australia he showed great concern and professionalism.If Evergreen Subaru have more staff like Joel Arel then I would have no doubt in recommending this dealership. Thanks Mate Gary Hunter More
Needed to replace our Jeep; wanted a Subaru Outback. Jim Hanson had the right car. Deal sealed with a handshake. Our own mechanic mentioned things to check before buying - Evergreen had already done the rec Hanson had the right car. Deal sealed with a handshake. Our own mechanic mentioned things to check before buying - Evergreen had already done the recommended work (head gaskets/waterpump/timing belt) when they prepped the car for resale. Any questions about the car were answered within the hour. No pressure sales. Jim was very helpful and a pleasure to work with. Valet Service an incentive to drive the extra distance for service. More
I have never found a dealership that is as honest and caring as Evergreen Subaru is. They always get me in quickly and never make me wait too long. They go out of their way to make sure that everything i caring as Evergreen Subaru is. They always get me in quickly and never make me wait too long. They go out of their way to make sure that everything is right and seem to really care that I am a satisfied customer. They've made me a loyal Subaru owner - that's for sure! More
Each visit has been a pleasure; fast courteous service; loaner or a ride if I need it; pleasant waiting area; great service prices. Service manager always check recall or sale prices for me to help me keep loaner or a ride if I need it; pleasant waiting area; great service prices. Service manager always check recall or sale prices for me to help me keep costs down. Thank you for 4 years of great service. This is my 5th new Subaru and I will be sure to purchase my next from Evergreen Subaru. More