Ewald Buick GMC of Menomonee Falls

Clean new facility. Helpful nice staff. Ease of scheduling. Was able to make purchase in a timely manner. Helpful nice staff. Ease of scheduling. Was able to make purchase in a timely manner. More

They sold me a truck that completely cut off and stopped driving while I was driving in traffic. I just got off the freeway and the truck started jerking and then stopped driving. I've been out of a vehicle driving while I was driving in traffic. I just got off the freeway and the truck started jerking and then stopped driving. I've been out of a vehicle for about 6 days. Mind you...I only had the truck for 2 to 3 days. I traded a completely great vehicle in for trash. I am NOT a happy customer!!! More

Always excellent service! Mark and team have been fixing my cars for years and every time it’s done right. Mark and team have been fixing my cars for years and every time it’s done right. More

The Manager and Sales Rep were friendly, helpful and patient throughout my car buying process. patient throughout my car buying process. More

Mark is awesome. I stay 25 minutes away and will invest in drive for his top notch service. He is very reputable and does his best every time I visit. I stay 25 minutes away and will invest in drive for his top notch service. He is very reputable and does his best every time I visit. More

Great Customer Service from beginning to end. Clean waiting area Vehicle was clean when returned to me. Clean waiting area Vehicle was clean when returned to me. More

Debbie is back as service manager nice! Mark has improved his approach to customers. Wish this store had more business. Mark has improved his approach to customers. Wish this store had more business. More

Excellent service. The service specialist was very friendly and knowledgeable. Repair completed in timely manner. Waiting area very clean The service specialist was very friendly and knowledgeable. Repair completed in timely manner. Waiting area very clean More

And grateful for the excellent service with this group. They’ve exceeded my expectations and work diligently throughout the whole process. They’ve exceeded my expectations and work diligently throughout the whole process. More

Mike was terrible. I kept trying to tell him what I wanted and he kept singing. I clearly stated I needed a serpentine belt, water pump replacement, tire rotation, I kept trying to tell him what I wanted and he kept singing. I clearly stated I needed a serpentine belt, water pump replacement, tire rotation, a/c repair and oil change among other things and he, TWICE, said well don’t worry yourself about that I’ll be confirming this with your husband. More than once I said it was my car and I know what routine maintenance needs to be done. Nope. I’m calling your husband. Apparently women don’t know anything about their cars. Then since I was dropping it off while we were going to be on vacation I asked about the sign behind him that said “$25/day storage for over 5 days”. I said I have to have a call because if it was done early I’d have to have my son come pick it up. “That’s not for you ‘kind’ of people”. Then we get a call a week later from a maintenance guy. Asked if I still wanted the serpentine belt done. Only if it needs it I said. And when I picked up the car you charged me $49 for the service add on. I ASKED for it when I dropped off the car! But since you have a counter person that is more comfortable singing instead of listening and your maintenance guy asks and I confirmed, it’s an add on? Service was closed when I picked up the car so I could not dispute. I asked if I could pay all but the $49 I was disputing. Your African American receptionist, after making me wait so she could finish watching a video on her phone, said “we can’t do dat”. Dat?? I’m completely disgusted with this operation and will certainly not be coming back. More