Ewald Buick GMC of Menomonee Falls

Very pleased with IA Menomonee Falls service department. Dino fully understood the service my vehicle needed, scheduled the work and kept me informed of the progress. Dino fully understood the service my vehicle needed, scheduled the work and kept me informed of the progress. More

Prompt and courteous service all around. Mark is great about following up and explains all details/options. Appreciated the extra care to address a scuff on my bumper without me even asking. This is why I about following up and explains all details/options. Appreciated the extra care to address a scuff on my bumper without me even asking. This is why I keep coming back - nice to see the customer centric approach has carried over from the old to new location. More

Excellent service Your staff were all very polite and efficient throughout the servicing, especially the man helping me. He went over and above my expectations of good Your staff were all very polite and efficient throughout the servicing, especially the man helping me. He went over and above my expectations of good service. More

Didn't appreciate that 4 times I have brought my Acadia and still not repaired, and last week waiting over 3 hours for nothing, ridiculous and still not repaired, and last week waiting over 3 hours for nothing, ridiculous More

First time visit and everyone was very nice, polite, and courteous! Service was done within the time they promised to me! When done, explained in detail what they did and what I should do. Very happy with t courteous! Service was done within the time they promised to me! When done, explained in detail what they did and what I should do. Very happy with the way everything was handled!! More

Awesome service. Mark was absolutely the best. He is definitely a keeper. The wait time for my service wasn’t bad. Nice new great dealership definitely a keeper. The wait time for my service wasn’t bad. Nice new great dealership More

I worked with Scott Holpfer and it was super easy to work with him. I told him what I was looking for and he told me what options I had and did so without being pushy or demanding. I came in on a Saturday an with him. I told him what I was looking for and he told me what options I had and did so without being pushy or demanding. I came in on a Saturday and got as much info as I could and came back the next week to get a deal worked out. Nothing but positive feedback for Scott as well as everyone else involved More

Poor response, poor attitude, not prepared Waited 2 weeks and took 4 calls to get an appointment for warranty work. Attitude of person on first call was I was bothering him to be calling and fo Waited 2 weeks and took 4 calls to get an appointment for warranty work. Attitude of person on first call was I was bothering him to be calling and for asking for a loaner (loaner is part of warranty on Buick). Had to request a manager on the 4th call to finally get the appointment. When making appointment, had to give the time I would drop the car off so loaner could be ready. When I arrived, the description on work order for issues from my phone call was incorrect and incomplete. Fortunately I wrote out issues so I could give them to the service consultant. While I was getting order written up, my service consultant asked other consultant to get the loaner. I still waited 35 minutes for a loaner after the work order was written up. First they couldn't find a car. Then they brought a new car up that wasn't in the system for a loaner. Then had to go to find another one. When car was found, THEN they started the loaner paperwork, making copies of proof of insurance, license, credit card. The loaner car was filthy inside. Only 3700 miles and food on the floor, spilt drinks on floor and in cup holders. Tires only had 30 psi in them when they should have been at 35 psi. I will give them a break on the dirt on the floor mats because it is winter. So overall a very unpleasant experience. More

Efficient, Courteous, Friendly, Pleasant From the moment we pulled into the service dept , we were treated very courteously and everything was handled very efficiently. We were shown to the l From the moment we pulled into the service dept , we were treated very courteously and everything was handled very efficiently. We were shown to the lovely waiting room and offered some refreshments. The new furniture was very comfortable and D. Kuebler came in a few times to check on us and let us know how things were progressing. It was also nice to have the showroom so close by so we could check out the new cars. The salesmen were all very friendly and eager to answer our questions. All in all everything made the time pass quickly and we couldn't be happier with the new management . I have leased 6 Passats and now am leasing a Tiguan and will most certainly continue to lease from this dealership. More

Very poor customer service, lack of communication skills, and very unprofessional. I’m never coming back and would’ve recommend them. Undelivered services that was suppose to happen and very unprofessional. I’m never coming back and would’ve recommend them. Undelivered services that was suppose to happen More