Menomonee Falls Buick GMC Volkswagen - Service Center

Call back My appointment was 10/2/19 at 10:30 and was to be picked up at 4 pm. Well it would have been nice to get a call saying they did not get it in. Instea My appointment was 10/2/19 at 10:30 and was to be picked up at 4 pm. Well it would have been nice to get a call saying they did not get it in. Instead I called at 4:30 to ask about it and they said they would check and call back. They called back to inform us they got behind and did not get it in. It will be worked on hopefully today (10/3). A call earlier would have been nice to properly plan for a ride home. They have been helpful in supplying information needed on the repairs. More

Piss poor Took in early, service person on phone while time of check in. Didn’t get a print out. He suggested just replacing part without looking at it, then ha Took in early, service person on phone while time of check in. Didn’t get a print out. He suggested just replacing part without looking at it, then had to call 3 times to have them tell me they were still looking for the issue and in the end they replace that part, took 24 hours to complete a hour replacement. Piss poor service bring back EVS More

Great service! Fixed a problem other dealers couldn't. Excellent service, excellent people! Cudos to James Fox for spending the time to research my issue and follow Fixed a problem other dealers couldn't. Excellent service, excellent people! Cudos to James Fox for spending the time to research my issue and following up. More

Mr Fox and Davis did a great job taking care of my car thank Service personnel were exceptional, how IA is handling staffing is a problem, had to make an appointment change but due to short staff, couldn’t! Serv Service personnel were exceptional, how IA is handling staffing is a problem, had to make an appointment change but due to short staff, couldn’t! Service promptly returned VM on Monday and rescheduled - not too happy with new owners (IA)!! More

Vehicle service The sservice reps I've had are good people.They greet you, They help you in anyway they can & they talk you. 👌 i havent had any problem since i been The sservice reps I've had are good people.They greet you, They help you in anyway they can & they talk you. 👌 i havent had any problem since i been coming there. More

Excellent service! Got right in for an oil change and was done in 45 min. Everyone one was very friendly and helpful. I will definitely go back with all my cars! James F Got right in for an oil change and was done in 45 min. Everyone one was very friendly and helpful. I will definitely go back with all my cars! James Fox is fantastic and friendly! More

New tires James Fox in service is fantastic. Did a great job as usual. Dropped my car off in the morning and got a ride to work. Car was done on time. James Fox in service is fantastic. Did a great job as usual. Dropped my car off in the morning and got a ride to work. Car was done on time. More

Positive They completed the work timely and answered all of my questions. They also called with updates of the work progress. Mark and the mechanic did a grea They completed the work timely and answered all of my questions. They also called with updates of the work progress. Mark and the mechanic did a great job. More

Always satisfied with the Excellent service I’ve been dealing with this dealership for several years now and I have never had a bad experience from the service people in a very nice Waiting are I’ve been dealing with this dealership for several years now and I have never had a bad experience from the service people in a very nice Waiting area More

Knowledgeable Staff The staff and mechanics have extensive knowledge and expertise with Volkswagen Diesels. On top of the that the service is always superb. Won’t take The staff and mechanics have extensive knowledge and expertise with Volkswagen Diesels. On top of the that the service is always superb. Won’t take my TDI anywhere else. More