Ewing Subaru of Plano - Service Center

Thank you for fixing my transmission! Henry was meticulous and took extra time to ensure he got everything right! Braden has a feel for the way a car should work and was able to easily v Henry was meticulous and took extra time to ensure he got everything right! Braden has a feel for the way a car should work and was able to easily verify the issue and convey the problem accurately to the team. He was able to find the problem in only a few test drives. Devin Allen always makes sure I get a loaner car whenever the shop needs to keep my car overnight and the loaners are always clean and ready to go. Kristian the shop foreman is friendly and knowledgeable, and goes above and beyond to help. When my radio was giving me a hard time connecting to my phone, Jacob knew it would be extra helpful to have a USB3 cable and even offered me his. Trae is always helpful and friendly- his crew always seem comfortable going to him with updates, or even with problems. If this crew could service any of my other 3 vehicles, they would be my go to team. More

Erik Hofstetter is very responsible. He sent me details of my Forester even on his off day. Nice to have him take care my car :) Margaret He sent me details of my Forester even on his off day. Nice to have him take care my car :) Margaret More

No hassle. Got me the deal I wanted. Was in and out quickly. Cannot say enough good things about Ewing Subaru. Got me the deal I wanted. Was in and out quickly. Cannot say enough good things about Ewing Subaru. More

Subaru has provided me with outstanding service since 2016 (first Subaru). Today they really went the extra mile at the Ewing service department. They helped me with issues that another repair shop (was 2016 (first Subaru). Today they really went the extra mile at the Ewing service department. They helped me with issues that another repair shop (was chosen shop of insurance co due to collision) hadn’t solved and it n good faith didn’t charge me a dime for the diagnostics and quick fix. Virginia was friendly and communicative which i appreciate!! Thank you Subaru! More

Love the Love at Ewing Subaru. Jeremiah was a fantastic help in purchasing my third Subaru. I have tried other dealerships and will stay with Ewing. Jeremiah was a fantastic help in purchasing my third Subaru. I have tried other dealerships and will stay with Ewing. More

I purchased my 1st Subaru from this dealership and always receive excellent customer service. We are very happy with Ewing Subaru of Plano receive excellent customer service. We are very happy with Ewing Subaru of Plano More

Always friendly enviroment and excellent job result. Way to go ! I do recommend this dealership. Way to go ! I do recommend this dealership. More

Everyone at Ewing Subaru has been extremely friendly and helpful. Maria (service advisor) has been the best in every way I can think of with her outgoing personality and knowledge of the cars and people. helpful. Maria (service advisor) has been the best in every way I can think of with her outgoing personality and knowledge of the cars and people. Even though I am out of state I’ll make sure I will have my car brought in to her service. She is an absolute pleasure to work with and I trust my Subaru to her and her team. Thanks. More

July 14, 2023 I once was a small business owner. Therefore, I know how important and ethical it is to write a review based on the facts as honestly as possible. I ended up buying a new car from out Therefore, I know how important and ethical it is to write a review based on the facts as honestly as possible. I ended up buying a new car from out of state dealership because the model with a manual transmission I was looking for was nowhere to be found in Texas. Upon receiving the license plates from the TX DMV, I realized the prep work wasn’t done for me to easily mount the front license plate as it came from the state that doesn’t require the front license plate. So, I took the car to Ewing Subaru for their help. The service advisor (Brandon Leffall) greeted me courteously. I explained the situation. Frankly, I felt a bit awkward because I did not buy the car from Ewing. Nonetheless, he happily offered with a warm smile to take care of it for me. He needed special brackets and he had to look for them. Luckily, another service advisor (Lauren Barrett) happened to have the brackets. Both of them working together, I had my license plates mounted in less than 15 minutes right in the service pull up area. Both of them were exceptionally friendly and nice with engaging conversation with me. And it didn’t cost me anything. I will happily go back to Ewing for all future service requirements. More

Had a horrible experience with service here. Brought a brand new 2022 Imprezza in Jan 2022 the first 6 months I had the entire head unit replaced (Which I understand is common in Subaru) and Brought a brand new 2022 Imprezza in Jan 2022 the first 6 months I had the entire head unit replaced (Which I understand is common in Subaru) and the A/C unit replaced as well an May/June. No issues until the beginning of 2023. When I began to have issues with the head unit again. Brought it in again and they stated they needed to replace it again. I attempted at that point to speak with the manager. She was very nice and offered to file a complaint with Subaru corporate for me. She stated that I would receive a response within a few business days. after 96H no response I reached out again and she stated they would contact me. Again it has been 2 weeks now and still nothing. Totally unacceptable for a BRAND NEW CAR!. This is just ridiculous. It has been covered by warranty each time but what am I supposed to do when it expires in 6months? More