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Ewing Subaru of Plano - Service Center

Plano, TX

4.8
1,028 Reviews

1,028 Reviews of Ewing Subaru of Plano - Service Center

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June 09, 2021

They are SO EASY to work with. Their service is excellent. I love this new location. It’s convenient and they’re top notch. Kyle has helped me a couple of times. He’s awesome! More

by A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Reynolds
Jun 10, 2021 -

Ewing Subaru of Plano responded

A, thanks for your endorsement of working with Kyle! We appreciate your mention of our team being easy to work with and we look forward to serving you additionally next time. Best wishes!

June 04, 2021

Service person did not seem interested in my problem, only in what it was going to cost me.. Meeting was short and abrupt. Did not get service done at Ewing. More

by Surprised and dissatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Jun 05, 2021 -

Ewing Subaru of Plano responded

We apologize taht you had a less than pleasant experience with us in service. We would like to invite you to contact our management directly at social@EwingSubaru.com with details including who you worked with, when and regarding what repair you were inquiring about so that we may look into the issues you note and see what we can do to make it right and better serve you. Talk soon. Best wishes.

Jun 07, 2021 -

Surprised and dissatisfied responded

No big deal, I am not interested in getting anyone in trouble. My problem was resolved very satisfactorily at another shop. I was upset because I had become accustomed to excellent service/positive attitude at Subaru of Plano.

June 04, 2021

I always get great service from Ewing. This time I came in with a problem with my front license plate (every time I replaced a screw it fell out again) and some quirkiness with my speakers. Ewing remounted More

by pjakubik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot the name
Jun 05, 2021 -

Ewing Subaru of Plano responded

pjakubik, we appreciate your 5-stars and mention of receiving great service from us. Thank you for taking a moment to share praise. See you next time. Thanks again!

June 03, 2021

I came in for some warranty work and was greeted and the vehicle was taken and verified for the issue. Wagon was cleaned and part was ordered. Less than 5 days later I came back and was told 2 hours. The More

by Jonathan Sanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jun 03, 2021 -

Ewing Subaru of Plano responded

Jonathan, we appreciate your 5-stars and mention of your experience in service with MIss Barrett. Thank you for taking a moment to share praise. See you next time. Thanks again!

June 03, 2021

Quick service with friendly staff that are very knowledgeable and take great care of customers. The work performed was excellent quality. The waiting area was very clean More

by kathyblackwell6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle from the service department
Jun 04, 2021 -

Ewing Subaru of Plano responded

Kathyblackwell6, thank you for noting quick and friendly service and quality work performed. We're pleased to hear your service visit was 5-star. See you next time. Thanks again!

June 02, 2021

It was a pleasure~ from making the appt online, It was a pleasure~ from making the appt online, reception, the speed at which it was repaired, the cost, to check out. Thank you! The only annoying p More

by sohblessed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Barrett
Jun 03, 2021 -

Ewing Subaru of Plano responded

sohblessed, We appreciate your 5-stars regarding your recent service with Lauren. Thank you for taking a moment to share praise. We're pleased to hear your experience was a breeze. See you next time. Thanks again!

May 26, 2021

Madalyn Sanders is an excellent service advisor. Everyone I dealt with at Ewing -- from Madalyn to the young man who arranged my loaner car -- were friendly and a pleasure to work with. Service was fast and More

by dallastrikker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madalyn Sanders
May 28, 2021 -

Ewing Subaru of Plano responded

Dallasstrikker, thank you for sharing 5-stars regarding working with Madalyn! We appreciate your endorsement. Let us know when we may serve you additionally! Thanks again!

May 25, 2021

Madalyn was very helpful and friendly. Service was thorough and efficient! Overall it was very positive experience. Looking forward to doing business with them again! More

by jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madalyn
May 26, 2021 -

Ewing Subaru of Plano responded

Jeff, we appreciate your 5-star praise and mention of working with Madalyn. Thank you for taking a moment to share praise. See you next time. Thanks again!

May 25, 2021

Lauren was amazing and the only reason I will come back, and also main reason I give 5 stars…they did great work on the recall More

by Bugeyerob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Barrett
May 26, 2021 -

Ewing Subaru of Plano responded

Bugeyrob, thank you for your endorsement of working with Lauren! We're pleased the recall went smoothly and we look forward to welcoming you back next time. Thanks again!

May 25, 2021

Routine oil change. Everything went as expected and they even replaced something I didn’t know I needed under warranty. Very easy to work with. More

by SLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
May 26, 2021 -

Ewing Subaru of Plano responded

SLS, we appreciate your 5-stars and mention of a positive experience during your oil change. Thank you for taking a moment to share praise. See you next time. Thanks again!

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