Exclusive Cars

I purchased this vehicle in May, and ever since then, it has been one problem after another. What I thought would be a reliable vehicle has turned into a constant headache and financial burden. Since pur has been one problem after another. What I thought would be a reliable vehicle has turned into a constant headache and financial burden. Since purchasing it, I have had to replace the tires multiple times and get the vehicle towed on several occasions. I also discovered serious issues with the alignment and camber, causing the tires to wear down excessively on the inside. These are not minor issues; they are serious mechanical and safety concerns that should have been addressed before the vehicle was sold. I sent the seller pictures showing the issues, and instead of taking responsibility or showing any concern, I was blamed and told it was because of my driving. Imagine getting on the freeway and having a tire blow out because of improper alignment and camber. I could have seriously injured myself or someone else because of something that should have been properly inspected and corrected. I understand that buying a used vehicle comes with certain risks, and I understand the saying, “You get what you pay for.” However, there is a difference between normal wear and tear and purchasing a vehicle that has had ongoing mechanical and safety issues since the beginning. What frustrates me the most is the lack of accountability. I brought up an issue, all I get told is to take it to your mechanic. Meanwhile, I am the one dealing with the towing, repairs, appointments, and stress of trying to keep this vehicle safe and running. I did not purchase this vehicle expecting to constantly worry about what is going to go wrong next or whether I am putting my safety at risk every time I get behind the wheel. I took this picture the first time this happened I forgot to take pictures these more recent times and recent as yesterday but the first time this happened My tire literally popped while I was merging onto the freeway. Thankfully, I am safe, but imagine if I wasn’t. I was accelerating and merging into traffic at high speeds, and something as serious as a tire blowing out could have easily caused a major accident or cost me my life. And somehow, I’m being told that it’s my “driving” causing these problems? The first time this happened Yeah, right. How can you blame my driving when there are clearly ongoing issues with the vehicle’s alignment, camber, and tire wear? This is a serious safety issue, not a driving issue. I could have lost my life because of this, and all I heard was to go to my mechanic. That’s not an acceptable response when someone’s safety has been put at risk. I shouldn’t have to keep dealing with dangerous problems on a vehicle I just purchased. I put $2,000 down on this vehicle, making the total purchase price $22,000, with $20,000 financed. I currently still owe $18,000 and some change. I have visited multiple dealerships trying to find a way out of this situation, but every place has valued the vehicle at only around $10,000. This leaves me with an $8,000 difference, making it extremely difficult to get out of the vehicle without taking a significant financial loss. I feel financially stuck paying for a vehicle that has caused me nothing but problems. More

DO NOT BUY ANY TRUCK OR CAR FROM THIS SO CALLED “DEALERSHIP”! I wish I saw this site with all these bad reviews before I purchased my truck from them. They obviously have ripped off many people pri “DEALERSHIP”! I wish I saw this site with all these bad reviews before I purchased my truck from them. They obviously have ripped off many people prior to my purchase. Do not believe anything they say. I couldn’t check it out in person because I live in a different state. Have a mechanic go with you to check it out in person because their mechanics are broke mechanics. I’m just doing this review to save someone from getting ripped off again. They don’t sell exclusive cars, they sell piece of xxxx cars. They buy cars from people and just take their word with what kind of work was done to the vehicle. They do not check anything under the hood or fact check xxxx. The entire process for me was sketchy and off. Caught them in lies and after I confronted them about the lies, the response I got was “we were told the engine was rebuilt so that why we said that”. Don’t waste your money here, learn from my mistake. My $20,000 mistake. These guys are frauds and should be shut down. I’m in the process of suing them, yes it was that bad. My mechanic said they rolled back my milage on my truck, obvious reasons. Illegal activities to make an income, xxxx these guys! More

WARNING!!! WARNING!!! Stay away from these guys, absolute lying bandits. We were stuck with a $9,000.00 repair bills, 30 miles down the road after we purchased an Audi with them. They are so wonderful and s lying bandits. We were stuck with a $9,000.00 repair bills, 30 miles down the road after we purchased an Audi with them. They are so wonderful and smiling and friendly when they are selling your vehicle and will tell you to go to xxxx if you call back with a problem, even if its the same day. They showed us thier version of a Car Fax 4.8/5 an "excellent vehicle".Do not let their mechanic touch your vehicle, he does not know what he is doing!!! Total Lying Bandits!!! More

DO NOT TRUST THEM! First told me that I would have to PAY for the soft-cover that was pictured in their ad! When I brought my guy friend with me, and he said they showed First told me that I would have to PAY for the soft-cover that was pictured in their ad! When I brought my guy friend with me, and he said they showed it in the picture, they finally agreed that they would have to give it to me. Treated me like a "DUMB GIRL"! Car then started LEAKING OIL two days after purchase. ENGINE LIGHT came two and a half days after purchase. ...they said it will COST ME $$ to fix it! More

Excellent experience Love this place! They have a great selection of cars with good prices. Shawn was so awesome at helping me get in the car that I wanted. Very fair and Love this place! They have a great selection of cars with good prices. Shawn was so awesome at helping me get in the car that I wanted. Very fair and caring. I would definitely recommend them to my friends and family and if I ever need another car I'm going back to them. 5 stars, thumbs up, special thanks to Shawn. More

Best Car deals out there I bought a 2012 Mercedes c300 4matic from these guys! The car is perfect! there was some services that need to be done on it and i had no time to take I bought a 2012 Mercedes c300 4matic from these guys! The car is perfect! there was some services that need to be done on it and i had no time to take it in. They took it for me and had it ready for me to pick up 3 days after! They are really trust worthy and honest people. My friend also bought a car from them and the car had a couple of issues with it but they helped him out! I will definitely go back and buy a car from these guys again! More

shady swindeling CROOKS! Horrible cheesy paint job started peeling after barely a month of purchasing 2003 Chevy Silverado...some pretty shady dealers work here!!!! DO NOT PUR Horrible cheesy paint job started peeling after barely a month of purchasing 2003 Chevy Silverado...some pretty shady dealers work here!!!! DO NOT PURCHASE anything from these CROOKS!!! More

Very happy from New York I have purchased a vehicle previously from Exclusive Cars and was so happy that I recently purchased an Infiniti Q37 from them, even though I now live I have purchased a vehicle previously from Exclusive Cars and was so happy that I recently purchased an Infiniti Q37 from them, even though I now live in New York. Just an excellent deal even with paying for transport to NY. The staff was very helpful, including arrangements for transport. And I love my car! I definitely recommend Exclusive Cars. More

Unbelievable!!! In response to the managements' reply, yes it was 3 days after the vehicle was purchased that we contacted you letting you know that the Ford F-150 yo In response to the managements' reply, yes it was 3 days after the vehicle was purchased that we contacted you letting you know that the Ford F-150 you had just sold us had broken down on us before we were able to make it home. My husband and I stayed in the area for a wedding Saturday afternoon and reception that evening. On our way home later that night we broke down in the middle of nowhere 235 miles later. We waited very late in the night for a tow truck to come tow the vehicle to a nearby city for us. I HAVE DOCUMENTATION FROM THE TOWING COMPANY SHOWING THAT THE VEHICLE HAD ONLY 235 ADDITIONAL MILES ON IT SINCE DRIVING IT OFF YOUR LOT. My husband and I did not get home until 4:00 AM Sunday morning. We waited for the Ford dealership to diagnose the problem with the truck before we called you Monday September, 24th to let you know what had happened. This is why it was 3 days later when we called. Despite what you claim, I did send in 3 reports from 3 different mechanics stating that the vehicle needed a new engine. Per your request, I also sent in the AAA mechanics report because I was told it would need to be provided before I would hear any word back from the manager. I was only given a one page report from the AAA mechanic shop and after sending it to Shawn at Exclusive Cars I found out that he had contacted this mechanic and now mysteriously had a two page report. I'm not sure what happened there but can't help but wonder if he has a friend or family member that is working at the mechanic shop. I then also contacted the AAA mechanic and asked him what was done to check the engine during the "thorough examination" he told me that they pulled the dip stick and checked the oil level, that was all. I asked all 3 of the mechanics who had come to the same conciseness (a new engine) if the AAA mechanic only checked the oil level, would he be able to warn me of possible engine failure. They all reported no, the only way they would have known was if they had changed the oil and saw the metal shavings in the oil because the metal shavings would have been at the bottom of the pan. Never at any time were either my husband or I offered any type of warranty, we were only given a form and requested to sign it stating the vehicle comes "as-is" with "no-warranty". You pretending there was an "offer" of a warranty that "we" declined, shows the shady tactics your dealership use. As for the investigation by the State, no charges were brought against Exclusive Cars because the State did not find any criminal activity. I would agree that though this incident may not have been criminal it sure shows what kind of people you are dealing with at Exclusive Cars. They claim to be a "fair and honest" dealership with a "good reputation." All we were asking for was for Exclusive Cars to stand behind a vehicle they sold us for more then 235 miles before the complete loss of an engine. We understand that this may have been unforeseeable for both parties and just terrible luck but the fact that this dealership was unwilling to help us in any way after we sent in all the reports they requested and then they stopped taking our calls is just ridiculous! We are still struggling to recover from our financial hardship that our purchase from Exclusive Cars has put us in because of having to replace the engine on our own. We have learned our lesson, never again will we buy from Exclusive Cars and ask everyone to heed the warning that we ignored. Exclusive Cars claims to have a good reputation when it comes to customer service but truth be told it is non-existent and record of that can be seen by ratings from other sites and other customers. We chose to ignore the bad reviews and we paid for it. If anyone out there has any questions or would like proof of what I claim, I will send it. I have copies of everything on file and would love share it. I can be reached by email at kelpul@hotmail.com. More

My wife and I worked with Shawn at Exclusive Autos to find the right family car. The overall experience was absolutely outstanding. In all of the years searching for and purchasing vehicles we have nev find the right family car. The overall experience was absolutely outstanding. In all of the years searching for and purchasing vehicles we have never had a better experience than with Shawn and Exclusive Cars. We literally flew out from Denver, CO having never seen the vehicle we eventually purchased. Shawn was willing to drive the car to a local mechanic to have the car checked and certified (based on our request) beforehand along with picking us up at the airport with the actual vehicle. He had the complete paperwork ready upon our arrival and provided a personal and professional experience that is rare. Again...we cannot say enough about the overall experience. We WILL be back again and we ABSOLUTELY recommend them. Give these guys a chance (especially Shawn)...you will NOT be disappointed. More