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Executive Chevrolet - Service Center

Wallingford, CT

4.8
1,106 Reviews

1,106 Reviews of Executive Chevrolet - Service Center

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February 04, 2025

Dealership is as nice, up to date. Mark who helped me out was great. Just waited almost 2 hours for my oil change which I thought was kind of long More

by ryancoughlin7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Executive Chevrolet responded

Ryan, Thank you again for choosing Executive Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

February 04, 2025

Quality workmanship. ....oem GM parts. Service dept works fast on your vehicle. I will use this dealership for all of my warranty work. More

by STAVENBIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max A #1
Feb 04, 2025 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Kevin Galante Service Manager

February 03, 2025

Love my Chevy equinox! Thank you Carlos , You sold me the perfect vehicle 💕. I want to thank the service department for my first oil change and overall experience! More

by bigpoppaspub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Executive Chevrolet responded

Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience! Congratulations on your new Equinox! Kevin Galante Service Manager

February 02, 2025

The work was done as expected. My vehicle had some issues, I spoke to Mark and he patiently explained my options. Together we selected the best approach to repair my vehicle. More

by WAYNE.SPANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Executive Chevrolet responded

Wayne, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you again for choosing Executive Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

February 01, 2025

No follow through. Had to continuously called to get updates. Then when I needed to talk to a sales person, nobody ever called about the appraisal for the car. I will n More

by JARED_WHITCOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Valerio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Executive Chevrolet responded

Hi Jared, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Shaun Woodward General Manager 203-493-5822

February 01, 2025

Mark Valerio was very professional, understanding , caring etc…he answer all my important questions etc… More

by Shorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Executive Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you again for choosing Executive Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

January 31, 2025

Dealership did a regular maintenance for my vehicle. Maintenance was pretty standard for my low mileage vehicle More

by John Doe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Executive Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Kevin Galante Service Manager

January 31, 2025

Executive service has always done a great job on service. Easy to make appointments and quick to get the job done.. More

by cbrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Executive Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Chevrolet! Kevin Galante Service Manager

January 31, 2025

Oil change and fuel induction service took the entire business day which I felt that was excessive for the work that was done considering I dropped the vehicle off the night before.... so almost a full 2 More

by J.D.BOISVERT
Recommend Dealer
Yes
Employees Worked With
Max
Jan 31, 2025 -

Executive Chevrolet responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Kevin Galante Service Manager

January 30, 2025

Dealership has been great. But I have some concerns over the issue with my 4 month old 2025 new car that has a leak which should not have happened snd can’t be fixed for weeks More

by DALLASKIM29
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Obed Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry but I do not know who the person was who actually looked my leak. It is still leaking and leaving stains everywhere I park including my driveway which I don’t care for.
Jan 31, 2025 -

Executive Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Kevin Galante Service Manager

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