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Executive Chevrolet - Service Center

Wallingford, CT

4.8
1,090 Reviews
Call Service Center (203) 872-5345

1,090 Reviews of Executive Chevrolet - Service Center

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December 01, 2022

Your service department was professional and very helpful with the work that was needed and also offered paperwork for a rebate time parts used More

by FRED64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Executive Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kevin Galante Service Manager

December 01, 2022

Mark the service manager was great. Took a little long for a tire rotation and oil change: More

by SIEB21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Executive Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We do appreciate your patience as well! Thank you again for choosing Executive Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

November 30, 2022

The mechanic that completed the work on my vehicle did a superb job. Placing my spare tire back under my bed was something I did not expect but was very appreciative of. More

by Rjsherban
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou DiStasio
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Dec 01, 2022 -

Executive Chevrolet responded

Thank you for choosing Executive Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

November 29, 2022

I had a pleasant visit this time my vehicle was serviced promptly and the service advisor kept me updated. More

by MsHoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Executive Chevrolet responded

Thanks for sharing your thoughts about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

November 25, 2022

Max very knowledgeable and friendly person, he explian everything over the phone and very professional. More

by Diaz1260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2022 -

Executive Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Chevrolet. Kevin Galante Service Manager

November 24, 2022

Mark was a fantastic service consultant - very helpful, professional, and kind. I would recommend Executive Chevrolet to anyone in the area. More

by ASHLEY.IZAGUIRRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Executive Chevrolet responded

Ashley, Thanks for sharing your thoughts about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

November 24, 2022

Excellent ,wait didn’t take appointment…explain everything…Very careful and thorough…Made sure that I was safe More

by Shorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Executive Chevrolet responded

Thank you for the kind words for our service department! Max and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kevin Galante Service Manager

November 24, 2022

Fair. I bought the car here. I got a notice about chips for my seats and put it in the service appointment. They didn't even read it to order the chips. More

by pjmrobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Pieper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Executive Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Executive Chevy Service Team

November 24, 2022

Executive Chevrolet took my vehicle in and completed the repairs in a timely fashion. My truck was in the exact same condition as I gave it to them, clean. More

by johnt375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Executive Chevrolet responded

John, Thanks for sharing about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

November 23, 2022

Very misleading with false stories. Just old liars. bunch of crooks that try to suck all the money they can out of you. More

by FRANK@PREMIER-AR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Valerio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Executive Chevrolet responded

Hello Frank, We are sorry to hear that you feel that way. We felt we tried our best to serve you. Back in February you brought the vehicle in for a transmission and rear differential service with 66000 miles. In March you spoke to an advisor and stated that ever since you had the transmission service you were getting harsh shift concerns. An appointment was set but you were unable to make the appointment. You did set a few appointments between March and October but missed those as well. You did drop off the vehicle in October. You did put another 15,000 miles on the vehicle since the last time we had the vehicle in service back in February, We found that you had an Engine Timing Code, not transmission related. We would need to partially tear down the engine to establish the root cause. We offered policy warranty help but you declined. We decided to not charge you for any diagnosis at the time. We are sorry that we did not meet your expectations but do believe we did everything we could to help. If we could be of assistance please reach out to us directly. -Executive Chevy Service Team

Nov 23, 2022 -

FRANK@PREMIER-AR.COM responded

You guys had my vehicle for over a month which has a payment . I paid my note and insurance for it to sit in the parking lot in the same spot for over a month , while you blew smoke up mine and my Gus xxx. You guys xxxxing suck in plain English ! I’ve bought and leased numerous trucks from your branch. Your customer service skills are as good as burnt hotdog. You lost a repeat customer which in the grand scheme of things , you guys can care less !

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