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Executive Chevrolet - Service Center

Wallingford, CT

4.8
1,097 Reviews

1,097 Reviews of Executive Chevrolet - Service Center

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October 05, 2022

Very clean, efficient use of space, including waiting area. Both service reps fully engaged in providing customer service, information, updates. Primary rep this trip was MAX: cheerful, customer orien More

by gamessier
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Executive Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kevin Galante Service Manager

October 04, 2022

Staff are Very helpful. Always an easy experience, staff keep up to date with issue at hand. More

by CARLYH97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Executive Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kevin Galante Service Manager

October 03, 2022

Their team was very responsive to us, with timely calls and follow up. They did their best to work with us . They did a good and thorough job with our truck. More

by Kcgrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Executive Chevrolet responded

Thanks for sharing about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

September 28, 2022

Excellent customer service. Good communication with the service writer and the service manager. Excellent work done in a timely manner. More

by cherigalante70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Executive Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Chevrolet. Kevin Galante Service Manager

September 27, 2022

Service was great! Wait time was long! Waited about 1 hour 45 minutes for oil change. This is much longer than other dealerships. Otherwise, the rep was knowledgeable a More

by Lori B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Executive Chevrolet responded

Thank you for choosing Executive Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

September 27, 2022

Quick to resolve all issues. Have always had great service at this dealership. They touch base throughout the day when the car is being serviced and always follow up after to mak More

by AMY.J.MAGYAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Executive Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kevin Galante Service Manager

September 21, 2022

On time, took my truck right , no pressure, fair price with coupon. Bought many vehicles from Valenti over the years. More

by BMORG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Executive Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kevin Galante Service Manager

September 18, 2022

Will recommend and go back to Executive Chevrolet. Kevin, Max and Mark are great at their job More

by Eg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Executive Chevrolet responded

Thank you so much for your kind words Kevin, Max, and Mark, and for taking the time to leave us this wonderful feedback! Kevin Galante Service Manager

September 18, 2022

Would not go back for service not satisfied with service vehicle was in shop for 6 hrs for a brake inspection More

by EDWINS72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Pieper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Executive Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Kevin Galante Service Manager

September 17, 2022

Terrible , took car for a check engine light , gave them the codes that I read ..made appointment, bought the car to the same dealer we it was bought , was told that it might take a couple of hours ? I gue More

by Mpereira57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Pieper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service mgr.
Sep 19, 2022 -

Executive Chevrolet responded

Good Morning, We received a copy of your survey and wanted to respond. The fault in the electrical circuit, for the stored trouble codes, was a brake in wiring. Unfortunately, the wiring circuit, stretches all the way from the electronic control module in the front of the vehicle, through the body, and continues to the rear of the vehicle, above fuel tank area. The removal of components to gain access, tracing of the wiring inside the body, and the restringing of a new circuit, is extremely labor intensive and time consuming. At times with electrical faults, a simple repair at a certain connector will suffice, but at other times, such as this one, the wiring is embedded within the body and behind components, causing a larger amount of labor time. We do appreciate you coming in to see us, and we hope that in someway, that this helps clarify the repair details. We did see that we were able to give you some monetary discount, at time of pick up, to help with the charges. We respect your business and thank you for seeing us hear at Chevy. Sincerely, Executive Chevy Service Team

Sep 19, 2022 -

Mpereira57 responded

Good luck , never again going there

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