Overall, this was a standard dealer experience with a few frustrations. I had a few issues with a used vehicle the same day, but the general manager did take care of it after a little give and take. Ultimately, I was disappointed with the way some employees handled it. If someone comes in to complain about a vehicle purchased less than 12 hours ago, and they are being respectful and calm, it's probably better to not start getting agitated and argumentative, as it simply creates an even more unsatisfactory situation for the client. Lastly, when someone spends $20k on a used vehicle, offer the same level of service (and respect) you did prior to them purchasing the vehicle.
Ultimately, I will have to see how continued experiences are there with service follow ups, and after I have had some time to evaluate the dealership beyond my few experiences. I would probably buy there again, there just needs to be better procedures in place, and that they make sure to honor all agreements, verbal or otherwise. I would also recommend that if you get any verbal agreements, make sure they are spelled out in writing and don't rely on the sales teams friendliness at the time of purchase;. This is bound to create conflicts..
"Chris Tarmey should be commended! "
Chris had the utmost patience with my family (autistic teen, and emotionally handicapped girl). She answered all questions thoroughly and went above and beyond by sitting with my children while I was completing the necessary paperwork. Thank you again Chris!
Employees Worked With
From the beginning Hannah was warm and engaging. She was excellent and answered all my questions. She did not waste my time or hers. She is a professional in the car industry and do hope her career will continue to flourish.