I'm very happy with the 2016 Subaru Forrester that I purchased, and had a great experience with the salespeople.
John Webster accompanied my wife and I on our test drive. His knowledge of the vehicle was encylcopedic, and his enthusiasm for the brand was very obvious. We didn't buy immediately after the test drive, but my wife was fully sold.
We returned a little less than a week later, with financing handled personally, to make a deal and sign a purchase agreement. John Webster was busy with another customer, so he asked Jonathan Dube to work with us.
Jonathan Dube was likewise excellent. He was knowledgeable and professional and we were very happy to have his help.
The happy portion of the exchange ended when we'd settled on a price. This was when the financial department began to try to work me over. Despite having already set up my own financing, I got to explain to THREE different people - THREE SEPARATE TIMES - that, like them, I too have a great relationship with my credit union. No, I don't want your assistance. I'm quite comfortable handling financing myself - that's why I've already done it. Next was the joy of turning down every upsale service plan and customizable part made by Subaru.
The repeated visits and pressure to upsale and use in-house financing was irritating and ate up an hour of time.
Delivery day went smoothly, pleasantly, and quickly. My wife loves her car, and I'll return to Exeter Subaru again. I'll recommend them to others - but I'll also warn them that the dealership aggressively pushes upgrades and in-house financing as soon as the decision to purchase is made.