Exeter Subaru

We are thrilled with our experience! This was my first Subaru purchase and the staff really helped me understand my options without being pushy like other dealerships that we visited. Fle This was my first Subaru purchase and the staff really helped me understand my options without being pushy like other dealerships that we visited. Fletcher Stone really listened to what I was saying and helped me find the perfect car for my needs and budget. If I hear that anyone is looking for a Subaru, I will definitely send them to Exeter Subaru to ask for Fletcher. More

Purchase The best experience I have had in 30 years of purchasing cars. I recommend Exeter Subaru to everyone! Thank you for all of your help in my purchase. The best experience I have had in 30 years of purchasing cars. I recommend Exeter Subaru to everyone! Thank you for all of your help in my purchase. More

Best Price and Support I couldn't be more pleased with my experience at Exeter. I got an incredible deal on a custom order Outback. Exeter and my salesman Mike Alger helpe I couldn't be more pleased with my experience at Exeter. I got an incredible deal on a custom order Outback. Exeter and my salesman Mike Alger helped me figure out exactly what would work for me, and handled my many inquires with a lot of patience. The deal was almost too good to be true, and I was waiting for the "fine print" to present itself when I went to pick up the car. But I went in and signed the paperwork without a single extra out-the-door cost. I was surprised and happy at how simple it was to get in and out with my new car. And of course, I love the new Outback! Check Exeter out, you will not be disappointed. More

Another great buying experience This was my second purchase of a Subaru with this dealership. My salesman John Webster is experienced, communicative and reasonable. He kept in touch This was my second purchase of a Subaru with this dealership. My salesman John Webster is experienced, communicative and reasonable. He kept in touch with me throughout the process. Difficult physical circumstances as the dealership is undergoing and expansion. However, the attitude and atmosphere in the shop remained cordial and relaxed. Not a feeling of high pressure sales. Highly recommend this dealership and John Webster More

Outback purchase My husband and I loved every aspect of our purchasing experience!!! Thank you, Todd! If we hear of anyone looking for a Subaru, we'll send to you. My husband and I loved every aspect of our purchasing experience!!! Thank you, Todd! If we hear of anyone looking for a Subaru, we'll send to you. More

First Time Lease Leased a new CrossTrek here and it was a much more pleasant experience than I was expecting. Fletcher was great and really thorough with explaining e Leased a new CrossTrek here and it was a much more pleasant experience than I was expecting. Fletcher was great and really thorough with explaining everything the car had to offer and answered all my questions. I was planning on buying the car but ended up leasing after being told the pros and cons of each and Fletcher was very personable, helpful and attentive during the whole process. I would recommend him and this dealership to anyone, I couldn't be happier with my new car. More

It just didn't need to be so complicated This was our third Subaru Forester so we are very familiar with the product, no selling was required as we already knew what we wanted. We were also p This was our third Subaru Forester so we are very familiar with the product, no selling was required as we already knew what we wanted. We were also purchasing 2 Foresters at the same time. I Initially started dealing with Exeter Subaru Via the Internet and basically set the price via email. Upon arrival at the dealership I asked to see Casey who was the person I was working with via email, Casey met me and immediately handed me off to another salesperson, okay, I get it, the Internet people obviously don't interact with customers in person but the handoff was fast and unexpected and it was obvious that Casey had something else she needed to do. Ann Murphy was friendly and worked hard to be helpful but it was obvious that she had no idea of any previous arrangements I had made with Casey, including price and a referral bonus that was agreed to. The reason I wanted to do business via the Internet and email was to avoid spending time going over the details at the dealership. We agreed upon the 2 vehicles we were going to purchase and made arrangements to come back the next day to close the transaction, during the initial visit I asked three times about confirmation of the finance rate and was told I will have an answer the next day, Right up until closing of the transaction I still did not know if the loan was approved and what the interest rate was. I assumed everything was going to be okay regarding financing as credit history is not an issue, however I hope that this is not the way business is usually done as many people do not have good credit. The next day was the end of the month and obviously a very busy time for the dealership, it took two hours to close both transactions, two different finance managers were used, one for each car, I sat in the waiting area for over 30 minutes waiting for the second transaction and it turns out that the finance manager didn't even know I was waiting. My goal was just to finish the deals and go home. My last comments are that we negotiated the $500 referral bonus as we were purchasing two cars for two different family members, The finance manager who closed the second deal had no idea about this negotiated bonus, we were given verbal confirmation that a check will be mailed to us in a couple of days. No check arrived and texts, phone calls and emails were not being returned. Needless to say there was some concern on our part. Today is September 15 and I finally received a phone call back and after confirming the mailing address a check will go out tomorrow. As I stated at the beginning of this long narrative it just didn't need to be so complicated; there is a communication issue between the Internet department, the sales staff and the finance people. As a customer we did not need the added stress and frustration. I want to just chalk up the whole experience to the end of the month rush and perhaps people just having a bad day. More

Great deal great place my experience was pain free , no bull, John & Brandy & Jimmy were all great also the guy in service was wonderful, got a flat tire the first day i h my experience was pain free , no bull, John & Brandy & Jimmy were all great also the guy in service was wonderful, got a flat tire the first day i had the car, needed a new tire, Jimmy replaced it at no charge would recommend this dealership More

New lease I leased a new Subaru Crosstalk this week and I am not disappointed. It is the best car brand for safety and car value. I have another Subaru in the h I leased a new Subaru Crosstalk this week and I am not disappointed. It is the best car brand for safety and car value. I have another Subaru in the household and we have never been disappointed. More

A very different car buying experience!! Upon arriving at Exeter Subaru, vehicle specialist Fletcher immediately introduced himself and intently listened to my needs and desires around buyin Upon arriving at Exeter Subaru, vehicle specialist Fletcher immediately introduced himself and intently listened to my needs and desires around buying a new car. I drove 3 different models/ trim levels, spending 3 plus hours on my first visit. During this time, I never felt pushed or rushed in anyway. It was obvious to me that Fletcher wanted me to find the right car to fit my needs. Several days later, after much thought, I returned with more questions. Again I was met with respect and patience. I drove a couple more models, and again got the feeling that my needs, and finding the right car for me was first and foremost to Fletcher. Once I made a decision, the pricing and trade in process was equally smooth. I received a very fair price and trade value for my 12 year old car; well within my purchasing budget! Exeter Subaru truly made this car buying process a unique one!! Thank you Fletcher, Mike and Jimmy. More