Exeter Subaru

How many things can go wrong in one dealership! previous email to : Hi Kayland, You already had my Subaru for 53 hours when I brought it in for service on an airbag recall. I also had the car deta previous email to : Hi Kayland, You already had my Subaru for 53 hours when I brought it in for service on an airbag recall. I also had the car detailed and was originally overcharged by $50.00 because the person doing the detailing saw a small triangular tear in the back seat and assumed it was from a mouse. When I called in to pay for the detailing, I questioned why the price went from $199 to $250 and was told about the extra hour that was needed due to mouse droppings. I questioned further and the young person who was taking my payment said he would get more information from the detailer. When he came back he said that there was no evidence of a mouse and so they would let it go for the $199. (are you kidding me?) If I hadn’t questioned my bill, I would have paid the $250. Secondly the person who was cleaning the front seat upholstery, got the cabin so wet that the new airbag and connection to seat belts malfunctioned. You had to replace both front seat belts and finally got the airbag light to go off. You had my car for 53 hours and I lost 2 ½ days of vacation waiting for its return. Your service department went through my car and provided a list of repairs needed as every dealership does on a service recall. Oh, I forgot one thing; the next time I turned on my AC, it only came thru the defrost area. I had to come back and a mechanic fixed it in ten minutes stating someone had knocked a clip off under the hood. (whatever that means) ***now for the purchase I made of a 2014 Subaru Crosstreck. I offered $13,500 and it was accepted. I came in for a test drive before making the purchase and was given a map to follow which was a circle of about 6 miles with all right turns?? Along the way I realized the gas light was on and made for a very stressful test. When I sat down to continue with the purchase the paperwork showed a purchase price of 14, 646 (something close to that amount). I pointed out the fact and it was corrected. I initially said I expected $2.000 for my 2010 Subaru with 114,000 miles since another dealership had offered that amount on paper. You gave me two lower prices for the trade in of which I then said it was a deal breaker and I walked out. When I got home, there were two voicemails stating I would get the $2,000 for my trade-in. When I asked if we could complete our purchase online so we wouldn't have to come back to the dealership, I was told no. My husband and I came back to sign the paperwork. Hannah sat down with us to take a survey on how long we were going to keep the car etc. A list of questions which was only for marketing even though I had specifically stated we only wanted to sign the paperwork. I might mention it was about 90 degrees outside. We finally sat down in another room with Hannah to fill out the registration and financial paperwork as we were financing with you. Also I was told we would have a choice of companies and would receive their best interest rate. I originally stated in conversation with Ann that I did not want a 7 year loan, that I was looking for a lesser term. That didn't happen because when Hannah was going over the terms of our auto loan it was for 7 years. At that point I just said go ahead to move things along. We got a tier one rating but who knows since we never saw any rates! One more thing about the purchase of my hybrid, my husband asked Ann when we were leaving with the car if this hybrid was the kind that shut down when you are at a stop light or working red lights to which she responded no. Of course, that wasn't true, maybe why we were given a right turn map to use on my test drive. Lastly, Hannah contacted me on a later day to say that there was a typo on the vin and asked me if I had registered my car yet. Thankfully I hadn't because looking at the RTA I discovered the purchase price was still incorrect and at a higher price!!! So another delay to redo the RTA by my insurance agent. The wrong vehicle identification number was not a typo. A typo is when a letter or two or wrong number is typed incorrectly. This vin was a completely different number! The finishing touch to this experience is that I was never given a key to the glove compartment and to this day I haven't asked for it. I just had eye surgery, and that is the reason I am just now completely my review of your company. It's a good thing I love my new car in spite of everything that went wrong at Exeter Subaru. Sincerely, Linda Beddeos More

Excellent sales,finance, and service staff. Manager checked in to made sure things were great. Chris in Sales superb and Gabby in Service the best. checked in to made sure things were great. Chris in Sales superb and Gabby in Service the best. More

2020 Outback Mitch and Hannah were both excellent to deal with. I started working with Mitch a little over a month ago when 2020 Outbacks were hard to find (and s Mitch and Hannah were both excellent to deal with. I started working with Mitch a little over a month ago when 2020 Outbacks were hard to find (and still are) due to the Covid shut down of production. He kept in touch as we agreed and and didn't hound me with calls as some other dealerships do. I would highly recommend Hannah was extremely pleasant and friendly to work with. More

My 4th car lease from this dealership.. great service all around❤️The staff was very friendly and helpful. Felt really knowledgeable about my new car ..they showed me all the new features ❤️ around❤️The staff was very friendly and helpful. Felt really knowledgeable about my new car ..they showed me all the new features ❤️ More

Non-Stop Service I cannot thank Exeter Subaru enough with the work they did. I was in town for a week from Ohio and on my 700 mile drive to NH, started experiencing s I cannot thank Exeter Subaru enough with the work they did. I was in town for a week from Ohio and on my 700 mile drive to NH, started experiencing some problems. They ensured that by the end of my trip, I would have a fully functioning car, and they did not disappoint. Christine went above and beyond the call of duty to make sure that I was able to leave on my return trip right on time. If I could, I would travel back to Exeter Subaru for every thing involving my vehicle, and rest assured, I have spread the word of their helpfulness and professionalism to anyone who would listen. Thank you Exeter Subaru for keeping me from being stranded in New Hampshire. More

Totally pleasurable experience. DJ and Hannah were great! I only with we lived closer. The car is just what we wanted. Immediate delivery and fair trade-in value! Thanks, Mike I only with we lived closer. The car is just what we wanted. Immediate delivery and fair trade-in value! Thanks, Mike More

Nice experience Chris was very knowledgeable and made leasing our new Forester a breeze.This is my 3rd lease with Exeter Subaru and I couldn't be happier with the pro Chris was very knowledgeable and made leasing our new Forester a breeze.This is my 3rd lease with Exeter Subaru and I couldn't be happier with the process and the vehicle, More

Lovely Process I bought my first car at Exeter Subaru, and the staff was very helpful and very easy to work with. Chris helped us find the right pre-owned Subaru for I bought my first car at Exeter Subaru, and the staff was very helpful and very easy to work with. Chris helped us find the right pre-owned Subaru for us, and we worked out a very fair price. Hannah and Jimmy made the buying process easy to understand. We love our car and would happily recommend Exeter Subaru to anyone. More

Friendly and professional Chris was a wonderful salesperson! She made me feel comfortable right away. Due to COVID, she could not do the test drive with me, but she gave very c Chris was a wonderful salesperson! She made me feel comfortable right away. Due to COVID, she could not do the test drive with me, but she gave very clear directions for me to take their recommended route. It was very scenic and not stressful to navigate the route. Unfortunately, Hannah was the only finance person working the day I purchased my car, and the process to get the bank to confirm my financing took almost 2 hours. I wish they had more finance workers to lighten Hannah's load and expedite the process. However, Hannah herself was very professional and apologetic about the wait! She and Chris made sure that I felt comfortable, and while Hannah worked with other customers ahead of me, Chris kept me company. I've also called Chris since my initial visit to ask clarifying questions about getting my MA license plates, and she was still just as warm and helpful. Overall, a great experience! More

Great staff Super easy car buying experience. I knew what I wanted. I drove it. I asked a couple of questions, and we made a deal. No high pressure sales here. Super easy car buying experience. I knew what I wanted. I drove it. I asked a couple of questions, and we made a deal. No high pressure sales here. Just good customer service and a fair deal. This is the third car we have purchased from Exeter Subaru and I know it won't be the last. More