Exton Nissan

I had a wonderful experience recently at the Exton Nissan dealership. I realized going in that I would not be the best candidate to purchase a new car due to past credit history and the fact that the car I c dealership. I realized going in that I would not be the best candidate to purchase a new car due to past credit history and the fact that the car I currently owned was still in an upside down loan status. I went in on a fact finding exploration and came out the happy new owner of a 2012 Nissan Sentra. Brianna and Wendell worked very hard to secure the loan that would allow my payment to be just slightly higher than the loan I had on my 2007 Dodge Caliber. In addition, I did not have to put one cent down. I will recommend Brianna and this dealership to my friends and family! More

Brianna was fully responsive to our uncertain interest in a new or low-mileage car. She supported us fully for 3 test drives, without complaining about our indecision, giving us full details about vehicle o a new or low-mileage car. She supported us fully for 3 test drives, without complaining about our indecision, giving us full details about vehicle options. She cut through the paperwork on our selected car, and minimized our need for the final price negotiation with the sales manager. More

My experience with this dealership was extremely disappointing. I found a car on the autotrader website that was exactly what I was looking for. It was located at the Exton Nissan dealership. I call disappointing. I found a car on the autotrader website that was exactly what I was looking for. It was located at the Exton Nissan dealership. I called and spoke to Sam Fowler at the dealership who told me the car was still available. I explained to him that I would be coming from Baltimore and may not be able to make it there until the following day because I needed to go to my credit union to get approval for the car loan. I got the approval and my father took off work for the following day as I wanted him to come with me to get the car. The next morning I called the dealership at 11:30 am. Sam was off for the day so my call was transfered to another sales associate, Brianna. I explained to Brianna that I had been dealing with Sam and that I wanted to make sure the car was still available before I left to make the 2 hour trip. She assured me it was available so I told her I was leaving Baltimore then and would be there in about 2 hours. She said verbatim "Ok, I'll have the car ready for you". So I packed up my 3 month old baby and my father and I left. We arrived at the dealership at 2:00 pm and ask for Brianna, as she told me to do. She was working with another customer so another woman offered to show us the car while we waited. We were then taken to a customer waiting area. Through the window we saw the woman walk across the parking lot to the car I was there for. She looked at it, turned around and walked back into the building. We figured maybe she took the wrong keys or something. After about 5 minutes we saw her exit again and walk across the parking lot, only this time she brought back a black Nissan Maxima instead of the white Acura TL that I was there for. She came in and told us "the Acura actually has been sold, someone put a deposit on it this morning." She then tried to appease me by telling me about the Nissan Maxima, which I was not interested it. At this point I thought there must be a mistake. I had called at 11:30 am and was told by Brianna that the car was still available and I told her I was on my way to get the car. Seeing how clearly upset I was, the woman said she would get a manager. After a few minutes my father and I walked over to where the woman was standing, talking to Brianna. When I confronted Brianna about the situation and ask her why she had told me the car was still available and that she would "have it ready for me" she was very dismissive and said that she thought it had been available when we spoke but that they have 2 other locations so basically it wasn't her fault. The manager then came out and his greeting to my father and I was "heard you had a stroke of bad luck". He was incredibly nonchalant and not at all apologetic. He said that he couldn't nullify the deposit that had been put on the car. When I told him I didn't feel that "bad luck" was the issue but rather incompetence on Brianna's part, he literally shrugged his shoulders. The 3 employees stood there just staring at us, not offering to do anything at all to try to rectify the situation. My father and I left disgusted with what had just happened. I had just wasted an hour and half in the credit union the day before, drug my infant out in the cold weather for a 2 hour drive with tolls and the high price of gas and my father had taken off work to get this car, only to be told it wasn't even available. I had put a lot of work into getting this vehicle. Someone at that dealership had dropped the ball. While I do understand that things happen, my problem is with the way the situation was handled, or rather NOT handled. I was under the assumption that Brianna saying she would "have the car ready for me"  meant she would hold the car for the 2 hours it took me to drive there. She never once mentioned me needing to put a deposit on the car to hold it for the 2 hours (which I would have done). I feel my father and I were treated very disrespectfully. The  couldn't-care-less attitude of Brianna and the manager was completely unacceptable. We didn't even receive an apology. It wasn't like I was screaming or making a scene so I don't understand why the manager didn't offer to do anything at all to work with me. Obviously this dealership didn't want or need my business. I went there with every intention of buying a car from them. Of course I was very disappointed, I really wanted that car. But even more than that I was frustrated with how this dealership conducts business, very poor customer service.  More

Exton Nissan scammed my 18 year old daughter. She bought a used car from them. She spent over 15,000 dollars. We spent over 4 hours negotiating the price of the car. Finally agree on a price and they had a used car from them. She spent over 15,000 dollars. We spent over 4 hours negotiating the price of the car. Finally agree on a price and they had us come in a week later to sign papers, we were rushed and when we got home saw there was a dealer prep fee of 895 dollars. They also charged us a documentation fee of 125. dollars. Common price for this is 50 dollars. So, this is how they deal with an18 year old Army National Guard soldier buying her first car. Shame on them! More

The people at Exton Nissan were very nice and helpful, and it was very easy to talk to the salesperson (Melanie) and know you were getting an honest answer to your questions. and it was very easy to talk to the salesperson (Melanie) and know you were getting an honest answer to your questions. More

I made an internet inquiry for a specific vehicle. I was contacted by Allison Leech who was very responsive to my request for an out-the-door price on the vehicle. We made an appointment to stop in at 7:30 contacted by Allison Leech who was very responsive to my request for an out-the-door price on the vehicle. We made an appointment to stop in at 7:30 that evening. Here's where this dealer really fails. I'm informed that Allison is gone for the day. Jeremy, a young salesman, is eager to help us get the ball rolling. But something doesn't seem right. He brings around a "demo" vehicle instead of the vehicle we were quoted. He tells us it's basically the same vehicle and it will give us a feel for how it drives. The vehicle is very dirty on the outside and a mess inside, i.e. empty soda bottles on the floor, trash in cup holders, rear trunk is filled with personal items. Seemed strange that they would have us test drive a vehicle in that condition. Jeremy begins to tell us what a "great deal" he can do on this used vehicle. I tell him we're only interested in a brand new vehicle, the one they quoted. We get back to the dealer and give him the keys to our trade for appraisal. We sit patiently waiting alone at his desk while he stands over by the pit boss whispering and jotting down numbers. Why, I don't know, since we already have a quote in writing. Finally, he comes back and says they have another vehicle to offer....different price and offers a ptitful trade allowance. I tell him we want the vehicle they quoted only a few hours earlier. He heads back over to the pit boss while we wait another 5 minutes. I finally get up, request my cars back...Jeremy pretends he doesn't know where they are. I walk over to the counter and they are right in front of him. I take my keys and we proceed to leave the dealership in disgust over this blatant bait & switch tactic. We walk in the parking lot and cannot spot our vehicle. I walk back in asking them to show us to our car. Here they had it already tucked away back in there used car lot assuming they could hard sell us a different vehicle. As he walks us to our car, turns out he now claims they never had the vehicle that was listed on there website. A complete waste of our time. DO NOT TRUST EXTON NISSAN WITH YOUR CAR PURCHASING More

I went into the Exton Nissan Dealership to trade in my car for a Nissan Altima. I met with Brianna Johnson, who is a very pleasant, professional and knowledgeable sales associate. She showed me a great car for a Nissan Altima. I met with Brianna Johnson, who is a very pleasant, professional and knowledgeable sales associate. She showed me a great demo 2011 Nissan Altima, which was at a very good price. I bought the car outright and was very pleased with the car and with how I was treated by Brianna. When I had continuing issues with the car, Brianna made sure the issues were dealt with immediately. She really took care of me. But after the final issue with the new car, I expressed my dismay with all the issues to Brianna. She made sure that I could trade in the 2011 for a 2012 Nissan Altima. I love it!! Brianna has called me to check on the car. I must acknowledge Chuck and Wendell, who also helped me out. But Brianna Johnson is the one person that made me feel comfortable, at ease, even with the troubles with the 2011 Altima. She is an excellent sales associate, who deserved all the accolades for being such a sweet person who knows her Nissan cars!!! She went through the different aspects of the car with me and set up the bluetooth with my cell phone. Very special thanks to Brianna and Exton Nissan!!!! More

Couldn't have asked for a better experience! I had been to several dealerships to shop around and had several bad and mediocre experiences. As a single young woman, you tend to get taken advantage of or pe to several dealerships to shop around and had several bad and mediocre experiences. As a single young woman, you tend to get taken advantage of or pegged as a xxxxx at other dealerships. NOT HERE! They were nothing but respectful, courteous and I didn't feel like someone was trying to pull the wool over my eyes at all. Knowledgeable sales staff, accommodating, friendly.... overall great experience. If you're looking for a new or used car, this is THE place to go!!! More

Over a month since my I traded in car for an overpriced Altima. The trade in lienholder still has not received the payoff and despite trying for a week, no one has called me back with any answers. We've le Altima. The trade in lienholder still has not received the payoff and despite trying for a week, no one has called me back with any answers. We've left many messages and not a single call has been returned. Common courtesy? Also, we've taken our other Altima in for service numerous times for the same issues only to have to explain it all over and over. To date the problem isn't resolved. I'm not exaggerating or grinding an axe - this is a warning to others. Go elsewhere to buy or service a vehicle. We'll never be back there. More

Just want to share my excellent experience with Mitch at Exton Nissan. I found a car on cars.com and called on a Sunday - Mitch answered and provided info and followed up on Monday morning. Mitch was grea Exton Nissan. I found a car on cars.com and called on a Sunday - Mitch answered and provided info and followed up on Monday morning. Mitch was great to work with - very responsive and the price on the car was extremely fair. Mitch went above and beyond by driving the vehicle to DC for delivery and this was VERY much appreciated. Only reason I gave quality of work a 4 instead of 5 was because the interior detailing was good but for instance the inside of the main cup holder was pretty grungy so it was a detail that got overlooked in the detailing... but the sale went very smoothly especially all being handled over the phone. Thanks very much to Mitch. More