So, I recently moved here and have used them a few times, but I have finally had it with them.
1. When you walk into there lobby they have a customer service desk, that no one is ever at, so you have no idead where to go or who to talk to.
2. Whe you finally go out to the bay to find someone you will encounter several employees, who will ignore you comepletely, even though you are obviously in need of assistance.
3. Not once, but twice, I brought my wife's Fiatto get fixed when it became stuck in park amd both times they charged us and said there was nothing wrong with the car, even though myself, my wife, and the tow truck driver could only get the car to go in park or neutral.
4. The latest, and last time we'll be using them, we brought her car in because ith had an oil leak, which they charged us $1800.00 to fix and told us it would be a 3-4 day fix. # days later we called back and they told us the parts were being delayed because of the 4th of July (which was almost a week prior). Ok, so they have that really bad delivery system that can catch up from the 4th, unlike every other delivery service. So a few more days and we call, no parts. At this point I'm starting to believe they have screwed something up and don't want us to find out. Finally, we call back and the parts are there. However, they won't be working on her car because the Fiat side is "backed up" and we'll have wait our turn, even thought they have now had her car for a week and 1/2 (I guess that time doesn't count). Finally, 2 weeks to the day we dropped it off for its 3-4 day fix, they call us and say the car is ready! Only for us to find out that the battery is now dead, which was working just fine 2 weeks ago. They then claim that there is nothing they could have possibly done over the 2 weeks to kill the battery. Well, they could have left the lights on in the car or asny number of things. My wife says this to the manager who then states that a good battery will still start a car when the lights have been left on for several days! That's the biggest line of BS I have ever heard. They are being so dishonest I now wonder if the repair we just paid nearly $2,000.000 for was even really needed. I guess I'll start looking for a new mechanic.
Almost forgot to add, several times we called we were hung up on when being transferred to the service manager and we also left messages on his answering service a couple of times which I guess he felt no need to call us back about. Its awesome how they fgeel they have the right to take you source of transportation from you for 2 weeks and not feel any urgency about letting you know whats going on with your car.