FM Jones and Sons

Less than 24 hours and the car is broken down. They refuse to help in anyway. The owner was yelling and shouting and had to be told to calm down by his own employee multiple times. He is more worr They refuse to help in anyway. The owner was yelling and shouting and had to be told to calm down by his own employee multiple times. He is more worried about filling his own pockets and doesn't care about anyone else. More

Jeff, Kreg, and Dale were all very helpful in getting me into a new to me vehicle. into a new to me vehicle. More

Terrible dealership! Car started having issues within 2 weeks of purchase, Still haven't received title and registration 10 weeks later !! Avoid them--they are dishones Car started having issues within 2 weeks of purchase, Still haven't received title and registration 10 weeks later !! Avoid them--they are dishonest and sleazy! More

Fast, plight, and right on. No hassle and quick to get my new ride. Thanks cooly😊 No hassle and quick to get my new ride. Thanks cooly😊 More

Lot of scam artists. I was shown a truck I was told that I could clean myself cause it was not cleaned by them. Multiple cars with engine lights on. When I finally found I was shown a truck I was told that I could clean myself cause it was not cleaned by them. Multiple cars with engine lights on. When I finally found one without an engine light and bought it, it turned out to be a Lemon also and they will not work with you on fixing the problem. They just tell you it was "as, is" and "sorry" More

WARNING. WARNING. WARNING. WARNING. WARNING. WARNING. I am writing this on behalf of a family friend who was cruelly swindled by this pathetic excuse of a WARNING. WARNING. WARNING. WARNING. WARNING. I am writing this on behalf of a family friend who was cruelly swindled by this pathetic excuse of a company, and to add to the mounting evidence of routine mistreatment by the owners and management of FM Jones & Sons to its paying customers. Our friend, who will remain nameless for privacy reasons, is a disabled single mother who relies on social security/disability as her only form of income. After a combination of our friend’s experience of unknowingly purchasing an unsafe vehicle, researching the company’s practices past and current, and all of the reviews associated on the various websites and platforms from other buyers who experienced eerily similar interactions and outcomes with their own purchases, she has elected to share her story so others know they are not alone. On March 20th, 2022 we accompanied our friend as she purchased a 2005 Toyota 4Runner Sport Edition/SR5 with approx 150,000 miles for $12,500 that had previously belonged to the owner of FM Jones & Sons daughter for several years and was selling it because she had upgraded. Our friend was given a report generated by Experian AutoCheck at that time stating the vehicle’s history of 2 reported accidents (no airbag deployed) and 1 open recall, no damage had been reported. In reality it did have a cracked windshield, but otherwise seemingly had no additional damage. In essence, because the owner of this dealership insisted that his daughter safely drove it for years and the report given to us at the time outlined a vehicle with no mechnical, body issues, etc, she ended up purchasing the vehicle for about $200 less than asking price due to the cracked windshield needing repair. Once she took the vehicle in for a post-purchase inspection, to establish her new vehicle with our/her mechanic, and take care of the windshield on March 30th, 2022 everything started becoming the nightmare that we are currently living. Due to the length of the mechanic’s report, the summary below explains why the following items need replaced/serviced (apart from windshield that were already aware of): Priority (Declared immediate safety issues) - Front Brake Pads (rotors are warped, causing pulsation) - Rear Brake Pads (wearing unevenly) - Major Engine Leaks Detected Second Priority (Will cause more damage if not addressed) - Radiator Hoses (originals; old and weak) - CV Boots/Axles (front axle boots torn and leaking) - Rear Differential Level/Condition (fluid is dirty, rear diff is wet) - Battery Cables (cables and terminals corroded) - Battery (failed load test) - Tires (minimum tread depth) - Upper and Lower Ball Joints (boots torn) - Brake Fluid (dirty) - Heater hose (old, bad) - Fluid Level 3 leak (DR Rear Caliper nut) - Exhaust system (Post muffler pipe leak) → Is literally duct taped, for context. The total for those repairs? $6,000. Did we immediately return to FM Jones & Sons for support and answers about how this could have been sold to us in the horrific condition it was in? Absolutely. As soon as they saw our friend and the family members who accompanyed her at the initial sale the manager AND owner were waiting for us in their office, arms crossed and smirking at us. Once presented with the mechanic’s report, they offered $8500 to take the vehicle back and belittled, mocked, and yelled at our friend (and us) for purchasing it in the first place. The owner informed us at that time that, “I’ve been in business for 30 years and I’ve never lost.” During a trip to the mechanic, another customer of FM Jones & Sons had also recently purchased a vehicle and upon finding out how many repairs were needed, says he asked his bank to repossess the vehicle. Then, upon looking for similar reviews to our experience, we were stunned to see dozens of other people – particularly in the last few years – who had also encountered the exact same issue. Purchased vehicle → took in for inspection → thousands of dollars needed in repair → dealership mocks, belittles, yells at customer when they reach out→ customer posts review → dealership leaves snarky, demeaning reply to said review. Against our friend’s every desire, she has begun the repairs needed on the vehicle since she purchased the vehicle in full (no financing) and is unable to afford a completely new vehicle. To date, she has already paid for thousands of dollars in repairs. Though Oregon has “lemon laws” they do not apply to used cars. If you are reading her story and feel it resonates with you, a family member or friend, we urge you to share your story, reviews and complaints on the Yelp, Facebook, Google, Cargurus, and the BBB pages for FM Jones & Sons (also known as D F Jones Inc. on some sites – same address for both) so we can stop these deceptive practices and hopefully save someone from purchasing a dangerous vehicle. The website to access and read about the FTC Used Car Law is: https://consumer.ftc.gov/articles/buying-used-car-dealer#problems More

Buyer beware! ! These guys are as sleazy as they come. They sold me a car with the instrument not working. I had the car for less then 2 weeks. 72 hours after ! These guys are as sleazy as they come. They sold me a car with the instrument not working. I had the car for less then 2 weeks. 72 hours after I drove it off the lot the car would not turn on. It did later that day but then 6 days of owning it and it cranks but doesn't turn on. When I wanted to return it because they lied in the ad, never posted a buyers guide and the car needs $1000 worth of electrical work the GM said he wouldn't and told me "Sugar goes a lot further than vinegar. I'll tell you that" Unprofessional, scam, price gouge and bad cars!!! More

We purchased a car and were told the only issue was a leaking radiator hose and that it was an easy fix. They also said if it ended up being something major to let them know and we would work something o leaking radiator hose and that it was an easy fix. They also said if it ended up being something major to let them know and we would work something out. We took the car to the mechanic and it ended up being over $900 to fix, engine is over heating and the rotars need replacing. We called the dealership to let them know and they were very rude saying car is as is and hung up on us. More

Stay far far away from these bottom feeders! They sold me a car for $7,900 that they hid the fact it had unrepairable transmission issues. I had the car for 3 days before it broke down. Im a single divorced a car for $7,900 that they hid the fact it had unrepairable transmission issues. I had the car for 3 days before it broke down. Im a single divorced woman that works very hard to make ends meet. I traded my used vehicle and payed $1,200.00 down payment to them....it was all the money I had in the world to my name. It took me a year to save. When I turned to them for help they blew me off and said it's your car now.. your problem! The vehicle had a very well known in car sales Community, mechanical defect from the manufacturer who built it..the recall had just expired 2 months prior to me purchasing it. The roof leaked as well. When it rained water would stream thru the roof lining and down out the roof console. I called the lender they went thru to get me finance and he called and asked them if they could work some arrangement out to take the car back and replace it with a better vehicle that ran and didn't flood when it rained. They offered to trade it back for a fraction of the price I had just payed them for the car and offered to finance another vehicle with 235,000 miles on it.. that had been wrecked had 6 recalls listed on car fax.. smelled terrible had cigarette burns all over the seats. The door was spray painted white with a can of household spray paint to match the rest of the car... I was appalled and absolutely beside myself with the condition of the car they offered to trade me. I objected and said this can't be? Why this car? Why can't you help me into a decent car like I thought I bought the first time? I was told that it was the best they were gonna offer me and if I protested about it anymore that he was gonna tell me too take my ford focus and shove it up my xxx and go elsewhere. They knew I needed a running car desperately to get to work.. I had already missed 2 days because of no transportation. They told me.. that I should be thankful that they offered me even the second worse vehicle... That they were doing me a favor! Bill and his sidekick that does the financing arrangements are liars, con artists , dishonest salesmen. This entire experience has left me broke, emotionally drained, and financially in ruins with the vehicle I had no choice but to trade for. I was desperate, scared and extremely stressed thru the process. I wish I had never stepped foot on that car lot..I made a horrible decision walking into that building to purchase a vehicle. I went home after it was said and done and cried my eyes out for 2 days. I was better off with my old original car. Now I have to make a 264.00 month payment on a piece of garbage till it breaks down next. Please stay far far away from that place.. do not shop for a vehicle there! More

My daughter purchased a Lexus from FM JONES.. 4 weeks later she had to replace the rack and pinion as well as the water pump. I called the owner, Dean, to ask if the car was inspected before they sold it later she had to replace the rack and pinion as well as the water pump. I called the owner, Dean, to ask if the car was inspected before they sold it. He wasn’t sure! I know for sure that they did not are the tires off since the car has locking lugnuts and the key is missing. Dean’s advice was that she should’ve bought a warranty!! More