WARNING. WARNING. WARNING. WARNING. WARNING.
I am writing this on behalf of a family friend who was cruelly swindled by this pathetic excuse of a
WARNING. WARNING. WARNING. WARNING. WARNING.
I am writing this on behalf of a family friend who was cruelly swindled by this pathetic excuse of a company, and to add to the mounting evidence of routine mistreatment by the owners and management of FM Jones & Sons to its paying customers. Our friend, who will remain nameless for privacy reasons, is a disabled single mother who relies on social security/disability as her only form of income. After a combination of our friend’s experience of unknowingly purchasing an unsafe vehicle, researching the company’s practices past and current, and all of the reviews associated on the various websites and platforms from other buyers who experienced eerily similar interactions and outcomes with their own purchases, she has elected to share her story so others know they are not alone.
On March 20th, 2022 we accompanied our friend as she purchased a 2005 Toyota 4Runner Sport Edition/SR5 with approx 150,000 miles for $12,500 that had previously belonged to the owner of FM Jones & Sons daughter for several years and was selling it because she had upgraded. Our friend was given a report generated by Experian AutoCheck at that time stating the vehicle’s history of 2 reported accidents (no airbag deployed) and 1 open recall, no damage had been reported. In reality it did have a cracked windshield, but otherwise seemingly had no additional damage.
In essence, because the owner of this dealership insisted that his daughter safely drove it for years and the report given to us at the time outlined a vehicle with no mechnical, body issues, etc, she ended up purchasing the vehicle for about $200 less than asking price due to the cracked windshield needing repair.
Once she took the vehicle in for a post-purchase inspection, to establish her new vehicle with our/her mechanic, and take care of the windshield on March 30th, 2022 everything started becoming the nightmare that we are currently living. Due to the length of the mechanic’s report, the summary below explains why the following items need replaced/serviced (apart from windshield that were already aware of):
Priority (Declared immediate safety issues)
- Front Brake Pads (rotors are warped, causing pulsation)
- Rear Brake Pads (wearing unevenly)
- Major Engine Leaks Detected
Second Priority (Will cause more damage if not addressed)
- Radiator Hoses (originals; old and weak)
- CV Boots/Axles (front axle boots torn and leaking)
- Rear Differential Level/Condition (fluid is dirty, rear diff is wet)
- Battery Cables (cables and terminals corroded)
- Battery (failed load test)
- Tires (minimum tread depth)
- Upper and Lower Ball Joints (boots torn)
- Brake Fluid (dirty)
- Heater hose (old, bad)
- Fluid Level 3 leak (DR Rear Caliper nut)
- Exhaust system (Post muffler pipe leak) → Is literally duct taped, for context.
The total for those repairs? $6,000.
Did we immediately return to FM Jones & Sons for support and answers about how this could have been sold to us in the horrific condition it was in? Absolutely. As soon as they saw our friend and the family members who accompanyed her at the initial sale the manager AND owner were waiting for us in their office, arms crossed and smirking at us. Once presented with the mechanic’s report, they offered $8500 to take the vehicle back and belittled, mocked, and yelled at our friend (and us) for purchasing it in the first place. The owner informed us at that time that, “I’ve been in business for 30 years and I’ve never lost.”
During a trip to the mechanic, another customer of FM Jones & Sons had also recently purchased a vehicle and upon finding out how many repairs were needed, says he asked his bank to repossess the vehicle. Then, upon looking for similar reviews to our experience, we were stunned to see dozens of other people – particularly in the last few years – who had also encountered the exact same issue. Purchased vehicle → took in for inspection → thousands of dollars needed in repair → dealership mocks, belittles, yells at customer when they reach out→ customer posts review → dealership leaves snarky, demeaning reply to said review.
Against our friend’s every desire, she has begun the repairs needed on the vehicle since she purchased the vehicle in full (no financing) and is unable to afford a completely new vehicle. To date, she has already paid for thousands of dollars in repairs. Though Oregon has “lemon laws” they do not apply to used cars.
If you are reading her story and feel it resonates with you, a family member or friend, we urge you to share your story, reviews and complaints on the Yelp, Facebook, Google, Cargurus, and the BBB pages for FM Jones & Sons (also known as D F Jones Inc. on some sites – same address for both) so we can stop these deceptive practices and hopefully save someone from purchasing a dangerous vehicle.
The website to access and read about the FTC Used Car Law is: