Fairway Chevrolet Buick GMC - Service Center

Horrible service! 9 hour wait for front brakes and a oil change come on now! I was one of the first people there, I was the last one to get my truck back ... and only 9 hour wait for front brakes and a oil change come on now! I was one of the first people there, I was the last one to get my truck back ... and only one left waiting in the wait area. More

Well I took my Chevy bolt to fairway Chevrolet never going there before. I always use Team Chevrolet but every time I call Team Chevrolet they give me the same old story that they only have one mechanic going there before. I always use Team Chevrolet but every time I call Team Chevrolet they give me the same old story that they only have one mechanic that does electric cars and hybrids and he's backed up a lot. But I got to give him credit because last time I went there I was in and out in one day so that was a big help but this time they said they were very busy. So I thought I'd give fairway Chevrolet a try. I called their service department and spoke to a gentleman called Jason seemed very nice told me to bring the car in and then take a look at it. So I brought the car in they took a look at it within 2 hours I had an answer back actually I think it was less than that because they were driving me home when I got the answer back. Anyway he told me what the problem was and that I would have to wait one day for the part to come in. Even though it's the only car we own in our family I told him yes I'll leave the car there. He called me the next day in the afternoon and told me the car was fixed and working perfectly. Also I forgot to mention that they gave me a complimentary ride from fairway to my home and again from my home back to fairway to pick up my car. that was very kind of them since I live about 20 miles from them. That's what I call service that's a company that's going to be getting my business. Nothing but stars for them five of them. Jason I'll have to tell you was a very excellent service representative and the mechanic I wish I knew his name hats off to you too for fixing my Bolt I'm back on the road and I'm back in business. More

Don’t waste your time here if you have an older car. I called their service center and explained to them that my car has an issue that my regular mechanic is having a problem diagnosing. He and his t I called their service center and explained to them that my car has an issue that my regular mechanic is having a problem diagnosing. He and his team have been trying to solve the problem for several weeks and finally decided that there may be a malfunction in the computer or in a sensor that their equipment is unable to diagnose. They referred me to Fairway because they have had good dealings with them in the past and it was close to their shop. The service person that I spoke with told me that they charge a $365 diagnostic fee and that they may not be able to complete necessary repairs if they didn’t have the parts available due to the age of my car. (It’s a 2005 Impala) I told her that was fine. I just really needed the diagnostic and that I would take it back to my regular mechanic if Fairway wasn’t able to do the repairs. So she told me to go ahead and bring the car in. I picked the car up from my mechanic and drove it to Fairway. When I arrived the check engine light was still off from when the mechanic reset it, but I had a list of the codes that had shown up during the time that we had been trying to fix it. The service person went out to my car to “gather information”. When she came back in, she told me that she had to speak to her manager. When she came back from the manager, she told me that the check engine light was not on and that nothing on the DTC Report that she gave me had anything to do with the codes we had shown her. She then told me that they couldn’t help me because their diagnostic person was out sick and they didn’t know when or if he would be back. So I asked if there was someone else that could run the diagnostic. She told me that she had and that that was the report she gave me. So either she was lying about the diagnostic person or they were going to charge me $365 for what took her 2 minutes to do when she went out to the car. Before I left, I asked if she could at least refer me to a different dealership. She said no. So I ended up driving my car home, worrying the whole way that it was going to break down before I got there. The check engine light came on and began flashing before I got there just as it has been doing. I would give them a zero rating if I could. More

Full service & nothing reset for fuel filter, air filter and tire pressures not checked even though I requested it. and tire pressures not checked even though I requested it. More

I brought my car in for service 1st took close to 2 weeks to be worked on. 2nd Of course they found a high priced issue that needed service. Okay, my bill was paid however I had to bring my vehicle back 2-3 to be worked on. 2nd Of course they found a high priced issue that needed service. Okay, my bill was paid however I had to bring my vehicle back 2-3 additional times to have the same issue re Worked. I think this place is Ran by Amos and Andy. Now since having my original issue corrected my vehicle isn’t running the same. I contacted them only to be told that an addition cost would be needed to see what’s going on. Mind you I just paid $2150.00. And I would like to add the unprofessional staff at this facility. If You want the Vegas Runaround this is definitely the place. More

I took my vehicle for a oil change, brake & rear differential oil change too. Services were performed as requested however care for my property was not present upon the delivery of my vehicle. Upon differential oil change too. Services were performed as requested however care for my property was not present upon the delivery of my vehicle. Upon inspection did notice stains on my powder coated wheels, at that time simply thought they would come off upon taking it to wash it but didn’t come off. I reached out to Ashley the service advisor the same day whom promptly responded and made it clear they would make it right that the technician was at fault. After E-Mailing back and forth regarding me not wanting anyone driving my vehicle to or from anywhere especially outside the dealership. Also my vehicle is prone to theft, can’t leave the vehicle without protecting the fob’s frequency from being captured. They went above and beyond to make sure; I would get a vehicle to drive because mine would be a shop for a few days, it takes days to strip the powder coat and a day to powder coat them again. The dealership lend me a loan vehicle free of charge to drive meanwhile mine was at the shop. The brake oil was sprayed/spilled on the wheels all 4, all 4 had to be stripped and powder coated. The process was smooth; I thank Ashley & Virginia for being there assisting me with the issue; I had to which they corrected and didn’t hesitate going above and beyond for me. It was a headache but wasn’t too much of a headache because; Ashley & Virginia dropped off the loan vehicle at the shop and then dropped me off at the shop after; I had dropped off the loan vehicle at the dealership when my vehicle was finished. I am happy with the services and the help with the issue; I had to which was free of charge. The property damage was corrected and it won’t stop me from seeking further services from the dealership. I bought the vehicle there and have been going there since; I bought it back in Feb2017 since then; I have taken it there for oil changes among other services. Apologies for the long narrative Thank you Ashley & Virginia for your patience with me More

Service gave back my brand new Denali in pieces. Dropped it off of course on a hot day, 109 degrees out. They couldn't fix it when promised so I said I would pick it up and bring it back. When they Dropped it off of course on a hot day, 109 degrees out. They couldn't fix it when promised so I said I would pick it up and bring it back. When they brought it to me the dashboard was still taken apart and the pieces on my front passenger seat. Service Manager said he would make things right. He never did. This was one of three vehicles I purchased from them in a few months. So much for taking care of repeat customers spending over $200k. More

I LOVE ❤️ your dealership. They always give an estimate of time & money, it's just the money that is so much, as I'm on a fixed income. I could also really use a Senior D They always give an estimate of time & money, it's just the money that is so much, as I'm on a fixed income. I could also really use a Senior Discount, coupons, etc. that could help defray the costs of services/labor. But I'm very grateful to your service personnel (Cera Oakley) as when something is done, it gives me peace of mind that it's been done correctly. More

Cera Oakley, Service Representative, was wonderful. She quickly evaluated the service needed by my newly purchase used Tahoe. The vehicle was received for service and returned sooner than promised wi She quickly evaluated the service needed by my newly purchase used Tahoe. The vehicle was received for service and returned sooner than promised within the quoted price. Outstanding and honest service. More

John O’Neil who handles the Fleet Department sales goes above and beyond for his clients! I was in jam this AM with one of our new trucks and he was able to get us situated and back on the road in a coupl above and beyond for his clients! I was in jam this AM with one of our new trucks and he was able to get us situated and back on the road in a couple hours. Customer service like this is what keeps me coming back to the Isuzu team! More