Fairway Chevrolet Buick GMC - Service Center

Bring the car here at service department for them to check the excessive rear end play of my Dad’s 2022 GMC Canyon. Service advisor Cera Oakley get the car and she said they will let me know the issue a check the excessive rear end play of my Dad’s 2022 GMC Canyon. Service advisor Cera Oakley get the car and she said they will let me know the issue after 2 days what they can find on the truck. We took an uber home because they dont even have a shuttle cars available here. 15 after we drop of the truck to them they already calling my Dad and said there is nothing wrong with it. They dont even test drive the car due to time limit. So after 2 day they called us and asking us to pick up the truck. There are no repair done with the truck because they said they cannot duplicate the noise and the excessive movement of the wheel is normal. Wow! BeCareful bringing the car here people. Lazy and unprofessional from the manager Martin Gonzalez to the people under him🤬😡 More

Why schedule oil change appointment and be told upon arrival 15 minutes early, the wait time is 2 hours???? arrival 15 minutes early, the wait time is 2 hours???? More

Mark the fleet guy worst customer service ever and lies, Scott the guy behind him all bad guy claims to be a manager but when it’s time to manage and show customers service he is far form it, stay away form Scott the guy behind him all bad guy claims to be a manager but when it’s time to manage and show customers service he is far form it, stay away form there service department these two guys seem to think they know it all, and if you disagree with what they say all they have no problem to treat you like you don’t matter. More

I made an appointment several days ago for service today. I showed up on time and the service writer said it will be 2-3 days before they can look at my vehicle. This makes having an appointment a complete I showed up on time and the service writer said it will be 2-3 days before they can look at my vehicle. This makes having an appointment a complete joke. We left and are not returning. More

At one time they had a good service dept but not anymore. We went there because of what we heard but what a lie. We had a 11:00. Appointment and 3 hours latter they’ve not touch the vehicle. Terrible servi We went there because of what we heard but what a lie. We had a 11:00. Appointment and 3 hours latter they’ve not touch the vehicle. Terrible service and don’t yank your Chevy gmc or any vehicle for service. I spoke with other customers and they stated the same. Never agsin More

WEnt to Fairway Chevy to have AC inspected. Said I needed a new ac compressor. The advisor said they had parts in stock. I got the bill and it was $1740 dollars but only $319 for the part. It was $1343 in la a new ac compressor. The advisor said they had parts in stock. I got the bill and it was $1740 dollars but only $319 for the part. It was $1343 in labor. It equates to $223 an hour for the 5-6 hours it took. The customer service lady said they used a book to find out how long it should take then billed a flat rate for 8 hours when it only took half the time.No labor rates posted in service area. Never told about the flat rate scam. Don't go to this business. I have gone for years and they used to charge a standard labor rate, now they try to swindle you and overcharge. Avoid this business!!!!!!! The business won't negotiate to get my money back for over charged labor fees. They do not care about customer satisfaction. I have had Chevy for 20 years, but thank goodness I am trading suburban in for Escalde. Im sure their sales guy will be upset when I tell him all for being overbilled by $500 dollars More

I wasn’t told about multiple charges on my account until the work was performed. Service wasn’t informative at all. My car was kept for over a week, I had to continue to check on the status of my car repair the work was performed. Service wasn’t informative at all. My car was kept for over a week, I had to continue to check on the status of my car repairs instead of the service rep calling me. More

Came in looking for a car for my mother. We were looking to a low monthly payment and Ulises did he’s best right from the beginning to help us. We left the dealership satisfied with our new car. to a low monthly payment and Ulises did he’s best right from the beginning to help us. We left the dealership satisfied with our new car. More

Complete Waste Of Time Carlos is a very bad finance manager. He had me fly in from Los Angeles, informed his sales rep, Micah, that I was approved and I could fly in and pic Carlos is a very bad finance manager. He had me fly in from Los Angeles, informed his sales rep, Micah, that I was approved and I could fly in and pick up the car I was purchasing and to make sure I bring the remainder of my down payment for the car I was purchasing. Carlos was not at the dealership so that my deal could be complete when I arrived. The sales manager was the one who informed me they could not get me financing when I flew in from Los Angeles. Needless to say, this was a total wasted trip. It’s just crazy how these horrible inexperienced finance managers such as Carlos Velandia are not being held accountable by the people who run this dealership he currently works at. All the reviews about this person are fake and not true. The fact of the matter is, he has no experience. Buyers beware. Please ask your salesperson who is in charge of your financing and if they say Carlos, walk away from this dealership and find you a more reputable dealership. More