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Fairway Subaru
Greenville, SC
448 Reviews
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448 Reviews of Fairway Subaru
May 25, 2026
Horrible Service department. Brought my relatively new Outback in because every 6 minutes i was getting a message on my display that the Outback was "connecting", and i would los Brought my relatively new Outback in because every 6 minutes i was getting a message on my display that the Outback was "connecting", and i would lose calls when that message came up and audio. I might add, i am 40 minutes from the dealership. Made an appointment for 7:30am and by 10:30 was told that the technician didn't know what the issue was and had to contact Subaru directly. Was told by my service rep, Brian, that i could wait with the car, after being there for 3 hours or i could leave and within 30 minutes he would call me back to possibly bring the car back in, I waited 3 hours with no call and i called the Service department 6 times and not once got a person to speak to. On the 7th try, finally spoke to Brian who said they haven't heard back from Subaru. I told him that if i stayed as he said i could 3 hours earlier i would still be waiting. Had no answers for me except they were still waiting to hear from Subaru. What kind of a dealership doesn't know what's wrong with their cars? I was told maybe a new data module was needed but no one knew and worst of all, no return call, as promised. Horrible service department.......and this is the first time i have bought a Subaru as well. Great impression for sure. More
by markzapolsky
Employees Worked With
brian
April 30, 2026
The service team there is always courteous, helpful and thorough. I did not buy my current Subaru through them, but most likely will buy my next car from them. thorough. I did not buy my current Subaru through them, but most likely will buy my next car from them. More
by sandra.l.sanderson
Employees Worked With
Brad
April 04, 2026
Purchased our Suburu from Fairway and with one exception have always taken it to Fairway for service. The one time we didn’t was because we were out of town and took it to another dealer for service. This have always taken it to Fairway for service. The one time we didn’t was because we were out of town and took it to another dealer for service. This service department is very efficient, knowledgeable and they communicate very well with customers More
by Kittenmom
Employees Worked With
Angela
March 19, 2026
We wouldn’t take our car in any place else. This is a dealer where we purchased a car and where we have it serviced. The staff and the technicians are top-notch. We love the videos that the sur This is a dealer where we purchased a car and where we have it serviced. The staff and the technicians are top-notch. We love the videos that the surface tech does. We will be back next time! More
by danafrost57@gmail.com
Employees Worked With
Can’t remember
December 12, 2025
Excellent Experience with Howie Szczepanski at Fairway Subaru From the first email contact to the sale of our Outback, Howie Szczepanski treated us with respect and patience as we navigated through all Subaru From the first email contact to the sale of our Outback, Howie Szczepanski treated us with respect and patience as we navigated through all the options. I felt like he was honest in our interactions and explained things clearly without us feeling pressured into a sale. Howie took the time to understand what we were looking for and made sure we were comfortable with every decision along the way. His straightforward approach and genuine care for helping us find the right vehicle made what can be a stressful process actually enjoyable. More
by coookie jenson
Employees Worked With
Howie Szczepanski
March 28, 2025
Tried to make an appointment to buy out my lease. I was told financing would take 30-60 minutes. I asked the sales person if we could go run an errand and come back and he said yes. Well as soon as w I was told financing would take 30-60 minutes. I asked the sales person if we could go run an errand and come back and he said yes. Well as soon as we got back our spot in line got booted for someone who came in to buy a car. I understand the circumstance of them needing to keep things moving but I would have preferred the sales guy advise us not to leave because it would bump us down in line. My husband and I took off work, hired a sitter for our child and made an appointment all for us to have to sit here now from 10:30am-1:00pm. Don’t bother with appointments they mean nothing. All they care about is sales not customer service More
by AMC
Employees Worked With
Gabe Fernanders , Jason Price
March 12, 2025
No. Service after the sale. I bought a Subaru crosstrack. I was talked into buying an extended warranty on a new car. 6 months later. called to cancel Wa Service after the sale. I bought a Subaru crosstrack. I was talked into buying an extended warranty on a new car. 6 months later. called to cancel Was given the run around? no help from the accounting department. Was transferred from department to department, then back to a computer. and the guy who sold it. Their finance manager. Levi Regions. All you get is a voicemail on his line. Tried many, many times. Of course, he'll call you back if he wants to. I haven't heard from him. That was the second car I bought from them First experience was OK. So I guess I'll have to pay the extra $5000. But boy, have I learned a lesson? I'm not a happy camper. More
by Freebird 22
Employees Worked With
Larry Taylor, Jason Price
