Fairway Subaru

Of course, I am very pleased with my Subaru Crosstrek Premium. My experience with Bailey, my salesman, was sketchy. He was not good at follow through. I was not sent a copy of the $500 deposit for a coup Premium. My experience with Bailey, my salesman, was sketchy. He was not good at follow through. I was not sent a copy of the $500 deposit for a couple o days which made me wonder who had the money..I had to pursue it. When the sale was agreed to and delivered to my home for $24,000 which the invoice showed, I wrote a check for the amount of the invoice. Two days later I realized Fairway had $24,500 of my money because the deposit was not included in the invoice. When I pointed this out to Bailey, he laid it on me that I should’ve paid 23,500. I paid with the invoice stated. Bailey should have written the invoice for $23,500 as that was his job instead of laying it at my feet. I attempted to reach him for a day and a half with no response. I had no choice but to contact the general manager, Gavin. it was at that point that my money, the $500 was returned to my credit card and a photograph sent to me of that return. Bailey, it strikes me, is a sales man who is interested in making the sale, but does not put the customer first. I would hate to think it is because he was dealing with a woman. It was Gavin who made the sale right for me. I appreciate that. More

I keep returning for service on my Outback. They are courteous and professional, I generally don’t feel aggressively “upsold” (though I know all SD have to do this), and they usually get the service/rep courteous and professional, I generally don’t feel aggressively “upsold” (though I know all SD have to do this), and they usually get the service/repairs completed in a timely manner. Hopefully, my Subaru will last a long time, but if I ever decide to replace it I will consider them first. More

Highly recommend, both in sales and in service. Steve B. is an awesome salesperson; I've purchased 2 Subarus through him. Ben G. follows through in service, listening to my questions and making sure tha B. is an awesome salesperson; I've purchased 2 Subarus through him. Ben G. follows through in service, listening to my questions and making sure that my car is properly maintained. They make a great team. More

My first time using service since purchasing vehicle. Check up was completed quickly. Informed me of progress by text and in person. Super friendly staff. Check up was completed quickly. Informed me of progress by text and in person. Super friendly staff. More

Brought my 2013 Legacy in for the manual transmission. They accurately diagnose the problem and fixed it without causing an issue with the exhaust system that they informed me has rust and holes. I’ll ha They accurately diagnose the problem and fixed it without causing an issue with the exhaust system that they informed me has rust and holes. I’ll have that taken care of shortly. Great job!! More

They were very supportive and very timely. Ben was helpful,both for helping me but even helping to get on internet. The car intake was very clean. helpful,both for helping me but even helping to get on internet. The car intake was very clean. More

Professional, Personable, They are efficient and very hospitable. There are little offices customers can use and snacks and complementary bottled water. I bought my car there and always look forward to hospitable. There are little offices customers can use and snacks and complementary bottled water. I bought my car there and always look forward to going in for service. Everyone from service to sales is very nice. More

Easy online appointments. Nice service staff. Quick in and out. Clean facilities. A covered space to sit outside if you choose. Detailed explanation of your services. and out. Clean facilities. A covered space to sit outside if you choose. Detailed explanation of your services. More

Great Dealership. Just bought our 3rd outback, the 2nd at Fairway Subaru. Although not the closest dealership to our home, sales & service personnel are more knowledgeable, courteous, honest and accommodatin Fairway Subaru. Although not the closest dealership to our home, sales & service personnel are more knowledgeable, courteous, honest and accommodating than other we've experienced. added distance is more than worth it. Pleasant, forthright, no pressure folks. More

Strange visit today, oddly different than the dozens of previous visits. As in the past, pleasant, efficient, courteous, thorough. But today everything seemed "off" on the usual bright, cheery, personalit previous visits. As in the past, pleasant, efficient, courteous, thorough. But today everything seemed "off" on the usual bright, cheery, personality of the staff. The energy was gone. I pondered, have they lost a teammate; is there a dreadful change in upper management; is there something at the corporate level? Or maybe it's just covid and election fatigue. Any of the above are completely understandable. I write this only because my heart is burdened, wondering what might be affecting them so much. Or maybe it's me? Are they just tired of seeing me for the past 5+ years? More