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Fairway Subaru
Greenville, SC
459 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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459 Reviews of Fairway Subaru
October 06, 2018
Quick, Professional Service Simple maintenance visit done in 30 minutes. Service advisors are right on their game! Friendly and very attentive. New service area is really nice an Simple maintenance visit done in 30 minutes. Service advisors are right on their game! Friendly and very attentive. New service area is really nice and comfortable. More
by Hvacguru
Employees Worked With
Don’t know the name - #7730
October 02, 2018
Problem solved with the push of a button. I had a problem with the electric windows on my 2015 Outback. I called for an appointment and Dan said to bring it right in. When I arrived, Angela m I had a problem with the electric windows on my 2015 Outback. I called for an appointment and Dan said to bring it right in. When I arrived, Angela met me, listened to my explanation, and fixed the problem with the push of a button. The child-proof lock had accidentally been engaged so the passenger windows wouldn't operate. Us old guys just have to keep up with all the safety issues. Also of note: Since I rotate my own tires, I was aware when some of the lug nuts were difficult to put back on. After 104K miles, the plating on the inside of some nuts began to flake off (that was due to 16 on/off cycles). So if your tire man mentions it, get new lug nuts. A small price to pay for keeping the studs in good shape. This car will definitely go 300K miles with the good care I get at Fairway Subaru in Greenville, SC. More
by happyoutbackowner2015
Employees Worked With
Dan, Angela
September 16, 2018
Headlight out Sept. 14 2018 Needed a headlight replaced, Called and got same day appointment. Was in and out in less than an hour. Very pleased with that. All w Sept. 14 2018 Needed a headlight replaced, Called and got same day appointment. Was in and out in less than an hour. Very pleased with that. All was good except the price. More
by Gene
Employees Worked With
Bret ?
September 14, 2018
Scheduled Maintenance Very fast and efficient! The new facility is awesome. The service team is very caring and did a great job! Get your car serviced here now!👍 Very fast and efficient! The new facility is awesome. The service team is very caring and did a great job! Get your car serviced here now!👍 More
by donb
Employees Worked With
Cortney
September 13, 2018
Love Subaru They were so helpful fixing my door. I have my dog with me and they were so nice about letting Max in the waiting room. Just for the fun of it they They were so helpful fixing my door. I have my dog with me and they were so nice about letting Max in the waiting room. Just for the fun of it they took a picture of the dog and I in front of a new car that we liked. When I go to buy my fifth Subaru I definitely will go to Fairway!! More
by Noelle
Employees Worked With
A nice young man at the service desk
September 08, 2018
Easy to work with and straight forward. I connected from out of state and found Jeff to be highly accessible and quick to accommodate our logistical needs. He was supplied all the informatio I connected from out of state and found Jeff to be highly accessible and quick to accommodate our logistical needs. He was supplied all the information I needed, making this the best car-buying experience I’ve had. More
by R
Employees Worked With
Jeff Smith
August 21, 2018
Fast & Professiol Service The 6000 mile check up on my new Forester was completed quickly and efficiently by the service team while I waited comfortably in their brand new serv The 6000 mile check up on my new Forester was completed quickly and efficiently by the service team while I waited comfortably in their brand new service center. I was in and out in less than 45 minutes. More
by Barry
Employees Worked With
Daniel Noble
August 08, 2018
Friendly professional, fast service in a new facility. Great experience so far with Fairway. Lunchtime service was fast and very friendly. New facilities are great. Wot was done in about 1/2 hour. Great experience so far with Fairway. Lunchtime service was fast and very friendly. New facilities are great. Wot was done in about 1/2 hour. More
by Mountain STI
Employees Worked With
Dan Noble
July 26, 2018
Purchasing a new car We scheduled an appointment to look at a new car. Our sales Consultant, Dan Ballard was TOP Shelf. He addressed our questions and concerns and even We scheduled an appointment to look at a new car. Our sales Consultant, Dan Ballard was TOP Shelf. He addressed our questions and concerns and even came in on his day off to help complete our purchase. To top it off he took us out to a wonderful lunch after we sealed the deal. Dan is a kind and generous man. I would highly recommend this dealer. The entire team of men and women at Fairway seem to be like minded. AWESOME Experience! Thank You Fairway. Also many thanks to Harry and Mike. You all help make it possible 😍 More
by Mary
Employees Worked With
Dan,Harry and Mike
July 13, 2018
Evan Ward's Misdirection and Mistreatment of a Women Buyer Evan Ward tried to sell us a Certified Pre-Owned (CPO) Vehicle that had significant paint chipping which exceeded the parameters of what should have b Evan Ward tried to sell us a Certified Pre-Owned (CPO) Vehicle that had significant paint chipping which exceeded the parameters of what should have been approved as a CPO. During this process, Evan Ward failed to respond to phone calls in a timely manner. When we arrived at the dealership to take a test drive, Evan Ward ignored the primary purchaser who was a woman. He refused to even leave his office area at her scheduled test drive appointment. We believe that it was because children accompanied her, and he felt that she was not the primary decision maker. When all of this was brought to his attention, he attempted to have the vehicle repaired so we could purchase it. He then demanded a $500 non-refundable payment to simply hold the vehicle while the Dealership honored the Subaru Vehicle Inspection Checklist requirements. We made it very clear our intention to purchase this vehicle with cash at the point in which the Subaru CPO checklist was honored. We also made if very clear that if this was going to be an issue, we would be happy to provide a deposit on the vehicle or work out whatever arrangement was fair to all parties. Evan Ward refused to honor this verbal agreement with us or communicate while he colluded with Howie Szczepanski and Harry New to sell the vehicle to another party. Harry New was more interested in selling the car "as-is" instead of repairing the vehicle per Subaru CPO guidelines. Evan Ward then refused to return phone-calls or update us in any manner after the vehicle was sold. At the end of the experience, Evan Ward made no apology. He also took a phonecall from us on his phone in front of another customer to laugh at our situation. When we arrived at the Dealership for an explanation, he made no offer to assist us with rectifying the situation and falsely accused us of using profanity. This is was entirely unprofessional and sad representation of the Subaru brand. This dealership pits customers against each other to drive pricing, and to perpetuate an unfavorable experience rooted in unethical sales practices. Do yourself a favor and take you business elsewhere. More
by ferraradonna
Employees Worked With
Evan Ward, Howie Szczepanski, Harry New
