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Falcone Volkswagen Subaru & Saab - Service Center

Indianapolis, IN

4.8
211 Reviews

211 Reviews of Falcone Volkswagen Subaru & Saab - Service Center

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January 28, 2022

I have purchased my cars and get all my service done here. I am on my second Subaru with Falcone, but they serviced my Saabs before this. They are efficient, professional, and I have never had major pro More

by rpopo1205
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2021

Thank you for being honest about necessary repairs, urgency, and cost. Such a relief to feel like we’re working with a trustworthy business after the regular tomfoolery at Tom Wood. We’ll be making the More

by RR
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2021

It’s the best VW dealership in Indiana! My husband and I always have been given outstanding customer service! We started out with routine service on our Tiguan then ended up trading it in for a new Passa More

by sparks1995
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny in finance, Alex Moffett, Matt in sales, , Alex Moffett
Oct 08, 2021 -

sparks1995 responded

Outstanding dealership!! Outstanding customer service in every area of the business from service team to sales and finance teams! Thanks for all you do!

September 21, 2021

I’ve always had a very positive experience when dealing with Falcone Subaru. From the sales team to the service team it’s always been top notch. More

by jhammonjr0507
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Tony
September 18, 2021

Our vehicle required recall service. I made an appointment online, was greeted immediately by a cheerful employee, and enjoyed the comfortable waiting area until repairs were complete. More

by Rhubarbgal
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Kirk
September 03, 2021

Such a pleasure to do business with everyone at Falcone! Whether in service or in finance or just chatting with a rep.. everyone is just so kind and accommodating... More

by brittinney
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Betsy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny
July 26, 2021

I thoroughly enjoyed my visit with Betsy Taylor, as she eased my mind about all the technology on my new Crosstrek. She even explained things I didn’t even know were hiding in the dash! Extremely personab More

by Barb Kurth
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Betsy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Moffett
June 30, 2021

Everyone was courteous and eager to help. Even tho, I was not buying a car. Betsy Taylor was very patient with me. Elizabeth Haskett More

by ehas595907
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2021

Betsy was very professional and informative. I really appreciate the follow up service provided by everyone at Falcone Subaru. I look forward to working with them again next summer on my next Subaru pur More

by mikeindianacleaningandsealing
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir
June 11, 2021

Dealership was clean, just hard parking for customers and trying to find the place.I did not buy a car but would not go back after the experience with Emir. We looked at pricing, nothing was brought down, wh More

by Kommay
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ermir Bektesoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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