Falcone Volkswagen Subaru & Saab - Service Center

An honest service and collision center Twice now Falcone has gone beyond standard professional expectations--once in the service center and once in the collision center. This opinion is ba Twice now Falcone has gone beyond standard professional expectations--once in the service center and once in the collision center. This opinion is based on comparing my experience at Falcone to that of a competing local VW dealer and that of a nationwide used car dealer. I won't provide details because I don't want to bind them to doing the same for future customers just in case this is not common practice for these two particular things. Just know that I have and will continue to go out of my way to patronize Falcone even when there is another more convenient and closer competitor. More

These people are beyond great! Cannot say enough about the good people at Falcone. I recently purchased my 8th Subaru from an out of state dealership due to the unavailability of a Cannot say enough about the good people at Falcone. I recently purchased my 8th Subaru from an out of state dealership due to the unavailability of a manual transmission within trading distance of Falcone. Thank you John Franks, for finding exactly what I was looking for! Unfortunately my post sale experience was abysmal. It took the combined efforts of Meagan, Ryan, Bob Falcone, and an email to the GM of the North Carolina dealership to secure my missing equipment. I honestly believe that without Falcone's assistance I would still be receiving nothing but platitudes and empty promises. The people at Falcone have definitely set the bar for stellar customer service. They not only take care of the vehicles they sell, but more importantly they take care of their customers. So much so that when my new Forester was in today for replacement tires (long story) Ryan took care of a minor service bulletin before I was even aware of it. Not only does our family love our Subaru's (we have 3), we love the wonderful, caring, responsible people at Falcone Subaru! More

Bradys Awesome service My service experience was excellent. I wouldn't go anywhere else for my service. The whole service department is very pleasant, kind and definitely ve My service experience was excellent. I wouldn't go anywhere else for my service. The whole service department is very pleasant, kind and definitely very knowledgeable. Great place to go! recommend it to EVERYONE!! More

Oustanding service by Falcone Outstanding service, problem identified and remedied quick and efficiently. Steve H is outstanding tech, highly recommended. The waiting area is won Outstanding service, problem identified and remedied quick and efficiently. Steve H is outstanding tech, highly recommended. The waiting area is wonderful too, as I have the ability to complete work using WIFI and know there is a clean/comfortable area to do so. The Long's doughnuts are a wonderful amenity :) More

Great car; great service When in the market for a new car, I did a great deal of research online, in automotive magazines including reviews in Consumer Reports. Then I canvase When in the market for a new car, I did a great deal of research online, in automotive magazines including reviews in Consumer Reports. Then I canvased friends about their automobiles and dealerships they had used. Subaru was recommended as a terrific automobile by all; and Falcone was recommended as a terrific dealership. Correct on both counts! Completely satisfied. More

Routine Service Always a pleasant experience. Waiting area is clean and inviting - easy to work while I wait. Staff is very professional, thorough and friendly....e Always a pleasant experience. Waiting area is clean and inviting - easy to work while I wait. Staff is very professional, thorough and friendly....especially Brady. More

Another. Great Experience I have been taking my Subaru Forester to Falcone for service since I purchased it there almost three years ago. Service staff are always friendly and I have been taking my Subaru Forester to Falcone for service since I purchased it there almost three years ago. Service staff are always friendly and helpful and my visit usually takes less time than I anticipated. More

Pleasant Experience I needed a new key made for my Subaru. Brady O'Cull was great to work with, even finding someone to have the key cut there in the service department I needed a new key made for my Subaru. Brady O'Cull was great to work with, even finding someone to have the key cut there in the service department so that I didn't have to go have that done someplace else before I could get the key programmed. The waiting area was comfortable and inviting. The beverages and snacks add a very nice touch! More

Excellent and reliable service! The service at Falcone Saab is superb! They clearly explain and estimate the service and costs accurately and the service is complete the first time. The service at Falcone Saab is superb! They clearly explain and estimate the service and costs accurately and the service is complete the first time. Never had a return trip for the same issue. Highly recommend both the service and dealership! More

Great Service Each time I have taken my car in for service I was in and out in about an hour. My car was always returned clean!! Great experience. Wouldn't service Each time I have taken my car in for service I was in and out in about an hour. My car was always returned clean!! Great experience. Wouldn't service my Subaru anywhere else. More