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Family Toyota of Arlington
Arlington, TX
1,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,835 Reviews of Family Toyota of Arlington
June 20, 2025
Today’s service experience was another circus! My first appointment was 6/19/25 at 2:00 PM. Waited over ten minutes just to get under the portico - then another five minutes for a service tech - w My first appointment was 6/19/25 at 2:00 PM. Waited over ten minutes just to get under the portico - then another five minutes for a service tech - who advised a wait for 1.5 hours for an oil change. This was unacceptable, so I made a new appointment for today, 6/20/25 at 9:00 AM. A repeat of the previous day’s circus! Finally left car and went inside to physically select a tech to wait on me! He finally gets my paperwork done and I walk across to the main showroom and request to speak to the service manager. I’m taken back to the service area and the manager is notified I’m waiting to speak with him. I stand there another ten minutes with no response, so I returned to the waiting room. About 10-15 minutes later the Assistant Manager comes to me… I related to him (T.J.) that his manager (Don Wheeler) needs to be attentive to customers physically in the dealership instead of staying on the phone this entire time - as T.J. Advised he had been! As a former business owner myself, I learned (and practiced) that if you are short-handed you take care of customers yourself- the ones that are physically bringing their business to you- and return phone messages later when time allows! There are no acceptable excuses for yesterday or today’s lack of customer service and care! Obviously, making appointments makes no difference at all!!’ More
by michele2501
Employees Worked With
TJ Hamilton, Don Wheeler
May 05, 2025
Andrei Mihailescu at Toyota of Arlington was exceptional from the very beginning. He is approachable, attentive, and truly puts his clients’ needs first. He made the entire car-buying process smooth and str from the very beginning. He is approachable, attentive, and truly puts his clients’ needs first. He made the entire car-buying process smooth and stress-free. Thank you, Andrei, for making my purchase experience such a positive one. You were incredibly helpful every step of the way. I highly recommend him. More
by professorseverus2024
Employees Worked With
Andrei Mihailescu
May 01, 2025
I had a great experience at Family Toyota of Arlington. My salesman Richard went well beyond what he needed to meet all my requests. The process was quick and easy and they even offered to deliver my car t My salesman Richard went well beyond what he needed to meet all my requests. The process was quick and easy and they even offered to deliver my car to my house since I have work all week. Great dealership! More
by mikekenney
Employees Worked With
Jim in finance , Richard Bui
March 20, 2025
Estamos contentos y agradecidos con la atención que nos brindo yasmen...busco lo que queríamos tuvo la paciencia para darnos la asistencia que necesitaba muy buena vendedora 100% recomendada brindo yasmen...busco lo que queríamos tuvo la paciencia para darnos la asistencia que necesitaba muy buena vendedora 100% recomendada More
by Klainelystorres34
Employees Worked With
Jazmines chavez
March 09, 2025
I've bought at least 10 new cars over the years and this was probably the best transaction. Friendly, professional interaction with the salesman (Matthew Bartell). Fair, somewhat flexible pricing on the tra was probably the best transaction. Friendly, professional interaction with the salesman (Matthew Bartell). Fair, somewhat flexible pricing on the trade-in and truck pricing. Artan Jabbar was also top notch in financing/extended warranties. Note to manager - if a person buys an extended warrant, there should be a handout listing exactly what they bought. More
by mathk341
Employees Worked With
Matthew Bartell, Artan Jabbar
February 19, 2025
Jacobie and Marcel were exceptional . It was my best experience buying a vehicle and I could trust that they were going to find me the best deal that suited me. Loved every moment . It was my best experience buying a vehicle and I could trust that they were going to find me the best deal that suited me. Loved every moment . More
by Lyric
Employees Worked With
Jacobie & Marcell
January 28, 2025
I walked out of 2 other car dealerships after the way they treated me as an older female. The experience was completely different at Family Toyota and I want to thank Patrick for great customer service. they treated me as an older female. The experience was completely different at Family Toyota and I want to thank Patrick for great customer service. More
by hmarshall5508
Employees Worked With
Patrick Pearson
December 30, 2024
My husband and I purchased a used Tundra from Family Toyota of Arlington. We had a great experience with Andrei in sales. We are out-of-state buyers and were in constant communication with Andrei to fi Toyota of Arlington. We had a great experience with Andrei in sales. We are out-of-state buyers and were in constant communication with Andrei to finalize the sale. The dealership even helped us contact a transport company to ship the truck from Texas to Florida. We experienced a hiccup after receiving the truck. The check engine light came on and we took it to two local mechanic shops for diagnosis. Both the local shops stated there was a timing issue with the motor. I contacted the Family Toyota of Arlington general manager who put me in touch with TJ in the service department. I explained the issues we had with the truck and provided copies of the repair reports from our local Toyota dealer and the second repair shop. Since the issue was not caught prior to us purchasing the truck from the dealership and was in the 2month, 2K miles warranty period, Family Toyota agreed to transport the truck from FL to TX, replace the timing gears, and transport the truck back to Florida. They covered all the costs for transportation and repair. TJ communicated with me the entire time and they test drove the truck for 3 days to make sure to no other issues appeared. We received the truck back four days and everything is working well. I want to express my gratitude to TJ Hamilton, Matt Luck, and Andrei in sales. All of you went above to beyond to help us resolve the issues we faced with the Tundra, and we truly appreciate your help. Everyone we worked with at Family Toyota showed honesty and integrity. These qualities are hard to find in the car sales world and TJ, Andrei and Matt proved to be stand up guys. More
by Margaret1385
Employees Worked With
Andrei Mihailescu, Matt Luck, TJ Hamilton
