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Family Toyota of Arlington
Arlington, TX
1,842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,842 Reviews of Family Toyota of Arlington
August 01, 2025
I had an outstanding experience working with Jermone H at Family Toyota. From the moment we connected, he was extremely attentive, making sure every question I had was answered and every detail was covered. Family Toyota. From the moment we connected, he was extremely attentive, making sure every question I had was answered and every detail was covered. What really stood out was his accountability—he followed through on everything he promised and kept me updated every step of the way. Jermone’s professionalism made the entire process feel simple and stress-free. You can tell he genuinely cares about his customers and takes pride in what he does. If you’re looking for someone who’s reliable, knowledgeable, and easy to work with, I highly recommend asking for Jermone. He made what could’ve been a stressful situation incredibly smooth. Thanks again! More
by enriquecontreras1
Employees Worked With
Jermone Harper
July 31, 2025
Dom was super helpful throughout the whole process. So helpful we winded up buying two work trucks from him. GM set the bar high as well with his hospitality made me feel like fam. “Family Toyota” has So helpful we winded up buying two work trucks from him. GM set the bar high as well with his hospitality made me feel like fam. “Family Toyota” has earned their title in my book! More
by Esmeralda
Employees Worked With
Domonic Nguyen, Matt Luck, Ronnie Beck, TJ Hamilton, Clifton Poe, Richard Bui
July 19, 2025
We are very pleased with both the service and sales departments at Family Toyota of Arlington. After a frustrating experience at another Toyota dealership—where they passed blame to Arlington over a sn departments at Family Toyota of Arlington. After a frustrating experience at another Toyota dealership—where they passed blame to Arlington over a snapped wheel stud—Arlington’s service manager Chris stepped up without hesitation and resolved the issue. While we waited, we ended up upgrading my husband’s car to a truck with the help of Patrick in sales. He made the process smooth and stress-free. The experience reminded us how far basic customer service can go. Not all dealerships are the same, and even though Arlington is a long drive for us, we truly trust that we’ll receive honest and reliable service every time we visit. More
by Shaunna
Employees Worked With
Patrick , Chris Long
July 17, 2025
Angel Martinez is the best salesman. He took good care of me when I was there at Family Toyota Arlington TX. I will be back to buy my next car. He took good care of me when I was there at Family Toyota Arlington TX. I will be back to buy my next car. More
by Peter.pham
Employees Worked With
Angel Martinez
June 20, 2025
Today’s service experience was another circus! My first appointment was 6/19/25 at 2:00 PM. Waited over ten minutes just to get under the portico - then another five minutes for a service tech - w My first appointment was 6/19/25 at 2:00 PM. Waited over ten minutes just to get under the portico - then another five minutes for a service tech - who advised a wait for 1.5 hours for an oil change. This was unacceptable, so I made a new appointment for today, 6/20/25 at 9:00 AM. A repeat of the previous day’s circus! Finally left car and went inside to physically select a tech to wait on me! He finally gets my paperwork done and I walk across to the main showroom and request to speak to the service manager. I’m taken back to the service area and the manager is notified I’m waiting to speak with him. I stand there another ten minutes with no response, so I returned to the waiting room. About 10-15 minutes later the Assistant Manager comes to me… I related to him (T.J.) that his manager (Don Wheeler) needs to be attentive to customers physically in the dealership instead of staying on the phone this entire time - as T.J. Advised he had been! As a former business owner myself, I learned (and practiced) that if you are short-handed you take care of customers yourself- the ones that are physically bringing their business to you- and return phone messages later when time allows! There are no acceptable excuses for yesterday or today’s lack of customer service and care! Obviously, making appointments makes no difference at all!!’ More
by michele2501
Employees Worked With
TJ Hamilton, Don Wheeler
May 05, 2025
Andrei Mihailescu at Toyota of Arlington was exceptional from the very beginning. He is approachable, attentive, and truly puts his clients’ needs first. He made the entire car-buying process smooth and str from the very beginning. He is approachable, attentive, and truly puts his clients’ needs first. He made the entire car-buying process smooth and stress-free. Thank you, Andrei, for making my purchase experience such a positive one. You were incredibly helpful every step of the way. I highly recommend him. More
by professorseverus2024
Employees Worked With
Andrei Mihailescu
