Farrish Chrysler Jeep Dodge Ram

Mr. Franklin Roosevelt Russell was most accommodating and also went the extra mile to make sure the vehicle buying process was transparent and stress free. also went the extra mile to make sure the vehicle buying process was transparent and stress free. More

Offered a loaner car while my car was in shop waiting parts. Work was completed on schedule as promised. Service writer was very professional and kept me informed. parts. Work was completed on schedule as promised. Service writer was very professional and kept me informed. More

Gus was great. Very friendly and knowledgable. Only issue was the process took a little longer than I expected but I will come back for sure. was the process took a little longer than I expected but I will come back for sure. More

The service manager and the service advisor were both familiar with the problem that I was having with my Jeep JL. They described the likely sequence of bulletin compliance and part ordering. Service wa familiar with the problem that I was having with my Jeep JL. They described the likely sequence of bulletin compliance and part ordering. Service was done quickly. More

I was sold the WRONG CAR, left the lot, had the vehicle for a week, and then got told to give them an additional $10,000 or return the vehicle. The price listed for the vehicle was $42,642 and the vehicle for a week, and then got told to give them an additional $10,000 or return the vehicle. The price listed for the vehicle was $42,642 and the vehicle price listed on the documentation was $35,138. Making the price difference not $10,000 but actually $7,504. I have been screamed at by the sales manager at Brown’s Kia and I’d rather go back and deal with him again than go back here. I went to about 10 CDJR dealerships in the DMV and this experience was appalling. The sales representatives at the other dealerships seemed very confused about how the management was comfortable treating customers this way. I’ve worked in customer service for over ten years, and have never treated a customer the way we were treated. In my experience, your reputation for treating people fairly and in the best way possible is ALWAYS more important than money. When you make a mistake, you own up to it and do everything in your power to make things right and keep the customer happy. When a customer requests to speak with superiors because something was not handled correctly, you do not send them back down the chain of command and waste their time further. After our experience here, it’s clear that this dealership cares more about making money than they care about doing right by their customers, even and especially when they are the ones in the wrong. If you would like specific details about our experience, please refer below: 1. They lied by stating that the car had arrived that morning. We found drivers slips from test drives in the vehicle from the day before. 2. They quoted us the wrong car, and made excuses about how busy they were when they only had a few customers and several spare staff members. When they realized they sold us the wrong vehicle, a week after they’d sold it to us, they asked for $10K when there was an $7504 difference between the two vehicles. When we decided to undo the deal, and asked for our down payment back, we were informed that the accounting office was closed but that we would be cut a check on Monday. We were not given our money back until 12 days after the day we were told we would have our down payment refunded. 3. Bad customer service: Lost spare key for car the day we purchased it, no sense of urgency to correct mistake. We had to return to the dealer two additional times because we were not given adequate information re: when they would be able to make us the spare key. Took 12 days to refund the down payment from the day they received the purchased car back, 10 days longer than they said it would take. Would go days without responding to emails, had to explicitly spell out that we would take them to court to get a response. Requested to speak with general manager and finance director, but was sent back down the chain of command. Our last email from the finance manager stated that the bank had sent them the check for the trade on Thursday 7/30. When they finally refunded us the money for the down payment 12 days after returning the car, we were never informed that the refund had been processed or sent; we happened to stumble across it when checking our bank account on 8/5. Additionally, they took weeks to cancel the loan on the car we thought we had bought and had to be asked to do so. When we went elsewhere to purchase another vehicle, we got a much higher APR than what we anticipated. We did not figure out that the loan hadn’t been canceled until we received a bill from the bank in the mail - even though we had returned the vehicle weeks prior. We got a higher APR because on paper, we financed two cars in less than a week. We now have a higher monthly payment than we should on the vehicle we ended up buying because Farrish did not do what they were supposed to do. All in all, this was BY FAR the WORST car-buying experience we have EVER had. We will never give our business to a Farrish dealer again, and we strongly recommend that you do not waste your time with a company that cares more about dollar signs than their customers. More

Basem was great helped us with everything we needed. Went the extra mile and had excellent service gave 100% effort with all questions we had. the extra mile and had excellent service gave 100% effort with all questions we had. More

On Father’s Day I went from having a horrible experience at Koons Ram in Tyson’s, to the best I’ve ever seen. Thank you Farrish, especially to Joshua and Stacy! You both first off, thank you for your gracio at Koons Ram in Tyson’s, to the best I’ve ever seen. Thank you Farrish, especially to Joshua and Stacy! You both first off, thank you for your gracious and kind behavior to my son, and for making the buying process a cinch. No drama, just straight adults, and I’m so thrilled with the Ram pickup I bought from you. A lot of car dealerships have bad reputations. Most of the time it is deserved, because while it’s understandable that this isn’t an easy business field, being mature, professional, and super chill are a rarity. Joshua and Stacy were wonderful, knowledgeable, and I didn’t get even an attempted swindle on my trade in. Instead I got the fair price per KBB, and an extremely competitive price without haggling and dealing with games. There was none of the “what monthly price” or other carnival like nonsense here, instead they had the truck sitting out front upon my arrival. All was done within an hour, and that alone makes it a refreshing breeze, as there’s a reason most Americans don’t like going to a showroom. Character does matter. Joshua and Stacy both followed you with me, to see how things were going with the new ride, and also via email provided me with more user friendly entertainment system guides than what is in the owners manual. If you want to deal with just regular folks, no airs, no games, no drama skip the rest and head over here. I have met the service advisors, a nice group of folks who’ve shown decency and politeness, which is very much appreciated. Here you don’t have to worry about disgruntled idiots, trying to intimidate you through your employer, like Koons did do with my paperwork. Instead you can drive away happy, and I absolutely love this truck and dealership. They made an awful experience into a ray of sunshine, and skip out on the drama found elsewhere, and go here. Thank you Stacy and Joshua, as you both are superb! More

I bought a 2019 Wrangler last year, had a great experience with the sales team as I said back then when I bougt my Jeep. I just had my 15K oil change and check up. Routine stuff but I was treate experience with the sales team as I said back then when I bougt my Jeep. I just had my 15K oil change and check up. Routine stuff but I was treated as if I was the best and most important customer Farrish ever had! The service department is full of great professionals and this time proved to be another highly positive experience with the dealership. Thanks and know I appreciate you. More

What a cluster Set an appointment for a Friday test drive and was urged to make an earlier appointment in the week (less customers, easier to help me). Found time t Set an appointment for a Friday test drive and was urged to make an earlier appointment in the week (less customers, easier to help me). Found time to make an appointment that Monday that they confirmed. Was there promptly five minutes early. Waited 30 minutes before I was even seen (no other customer was in sight) then found out the vehicle wasn't even ready to test drive. Another 30 minutes and I get a chance to test drive it. Was finally given an out the door price 30 minutes later, however it was with caveats (Chrysler financing etc.) So I ask what the APR was, they took my info to do a credit run and 35 minutes later was told to call the Chrysler credit person because I have fraud alert on my account (no problem and understandable) by this time I had to leave and had been on hold for 15 minutes. The salesman wanted me to put money down to reserve the vehicle before I left, I don't do that especially since they hadn't gotten me the APR I had asked to be shown before I proceeded with Chrysler financing and their price. Then the finance guy flags me down as I'm driving away, he told me an unofficial APR in "good faith". I was an hour over the time I could spend there and had to get back to work. On the way back to work I answered appropriate questions on the phone with Chrysler finance and got the alert removed and then I informed the dealership. The salesman called back once again without a firm APR and wanted me to put money down to "hold" the vehicle. No dice. I had scheduled to finish the next day and in "good faith" told them I'd be buying if the APR was as said. After I had gone to sleep I guess I got another call that the vehcile was going to be sold unless I could put down a deposit. Anyways it was told to me they had already sold it when I responded back. That's not the reason for the 1 star. The reason is the poor lack of planning on a scheduled appointment, if they couldn't have stuff ready then make it for another time. The BS antics on price, they know what they will take and that I had said I had financing so why give me an out the door price that has other financing as the caveat. The lack of transparency with credit check and APR (I understand it is a Chrysler thing not a dealership thing, but they could have given me a ball park) and there are approved PenFed dealerships (I had an approved PenFed loan) that give the same monetary discount as the Chrysler loans but this dealership does not participate. More