Farrish Chrysler Jeep Dodge Ram

Must say my sales man Steve was awesome the whole process but unfortunately the manager Kyle was arrogant and truly misarble to deal with obviously did not want to sell me a car that I drove three hours to b but unfortunately the manager Kyle was arrogant and truly misarble to deal with obviously did not want to sell me a car that I drove three hours to buy with trade in hand that would have been good for dealership Sad thing for them I still see they did not sell either of the two cars I was looking at t/a challenger hopefully owner sees this and realizes Kyle is bad for the dealership I did feel bad not buying the car from Steve because he was a pleasure to deal with More

First I am retired network news and Fire Department Omar Fall from Farrish of Fairfax was the best salesman that I have had to deal with in 40 years. I tried using Congressional Federal Credit Union site a Fall from Farrish of Fairfax was the best salesman that I have had to deal with in 40 years. I tried using Congressional Federal Credit Union site and this was a total waste of time as the dealers on the site constantly tried pushing cars on the lot and not what I wanted. The dealers would not even honor price quotes. So I widened my search to 200 miles and would have driven to California for a better price. Mr. Fall did not play any games from the start. I told him exactly what I wanted and did not want. He then found my vehicle and informed me that I would be paying $5,000 under invoice by calling it internet pricing. This was perfect no manure and straight forward. Omar then went to work finding additional discounts. We agreed on a price including a minimal trade-in price. But that was not good enough for Mr. Fall when I arrived on October 29th the first words after greeting me was. “I FOUND YOU AN ADDITIONAL DISCOUNT” and I need you to fill out the form for 1st responder. Now this is the type of car dealership I will recommend! If I had known Omar in July my son would have purchased his Subaru thru him. I also have told my daughter who will be looking for a vehicle next year that Omar is the way to go. Home delivery was never offered due to distance. But I would have taken it in a heartbeat. My only fault is correspondence was a little slow as I am not sure they understood I was seriously purchasing the vehicle and a slight name confusion was caused. Jesse Kim also handled the financial section with confidence. What I would recommend for Dodge and Chrysler is as follows 1) I had to dodge 6 deer on my way home. Deer Whistles molded in the bumper would help. 2) The crash censor needs to be on at all times even when cruise is not in use. (Friends have this on foreign cars even in reverse. 3) A single cruise control with following distance is only needed. The fact that when I turn on cruise then active following causes the regular cruise to disengage. 4) Being of age the better load leveling shocks should either be an standard or option on all future cars. 5) I gave up cell phones to I cannot speak about this function 6) Maps should always be a part of any vehicle. For the first time in my life I purchased a garmin. Interesting as I would only use if locally More

No improvement. In an earlier review I shared the lack of cleanliness I received when I had to get another car’s oil change done as my car was returned to me with oi In an earlier review I shared the lack of cleanliness I received when I had to get another car’s oil change done as my car was returned to me with oil all over the driver side. Well I decided to try them again and it was 10x worse. First I made an appointment with their Express Lane Oil Change for 2 PM. Arrived 5 minutes early. This service is suppose to be 30 minutes (per FCA literature) but was advised it may be 1 hour to 90 minutes. They brought the car into a bay around the 1 hour mark. In the next hour, all that was done was the car was backed out and reparked in the bay again. When I went at the 2 hour mark to say that now could only get the oil and filter change and to cancel the tire rotation, they seem to finally work on my car. After about another 15 minutes, they seemed to have changed the oil and filter and brought it out. When I got the car, there was oil all over the outside door, inside door, and panels. I was running late but had to go back in to ask for a rag and degreaser. Walter ran to ask a technician to come out to clean it. He brought out a dirty rag and when he cleaned he was just spreading the oil around my inside door. So I told him to stop and that I would do it. He said “I am just trying to help”. After trying to clean with this rag, I had to go back in to ask for a clean rag. The best they could come up with was one that was less dirty. With that I got a lot of the big splotches out. But I now had degreaser all over my paint job. So I had to make a emergency run to my car detailer to get it washed and wiped down on the outside and inside to make sure my paint was preserved. This quick express service ended up costing me 3.5 hours and being late to my 5 PM event. Again no one seemed to care. They did the bare minimum. I still have worries that they did not perform the oil service properly. The crew of 3 doing oil changes seemed like they had no clue what they were doing. I watched them work on a RAM truck and Jeep Grand Cherokee before mine and they took forever to change oil or rotate tires and they seem to have to do things multiple times to get it right. This was an utter nightmare and still makes me anxious that my car is going to leak oil or they did not put the right grade or amount in. So I may have to go to another shop to get the oil changed again as my confidence in Farrish Express Service is nil. More

I Brought my automobile in for service. They allegedly fixed the issue and stored my vehicle until I picked it up. When I drove the vehicle in, it was operable but experienced electrical pr They allegedly fixed the issue and stored my vehicle until I picked it up. When I drove the vehicle in, it was operable but experienced electrical problems. They allegedly fixed the issue. I drove the car off the lot less than 2 miles. Car died. Called them back, recorded that car would not start. Offered to send them the recording. They said I needed to have it towed to their facility and depending on when the automobile arrived, they could look at it the same day but definitely the next day. Vehicle arrived. I walked around the vehicle and noticed there was a sideswipe on my bumper. I immediately notified the service manager, Dave. This man implied I did he damage, and made several offensive statements suggesting that he was implicitly bias and that I was predetermined to run some sort of a "hustle". In addition, he spoke over me, interrupted and made offensive gestures. BASICALLY, indentured me. Only AFTER I showed him the damage, he said that he did not want the vehicle on his premises and he did not know if he could look at my automobile despite a number being placed on the vehicle and the next day being set and the fact they are the only dealer in the area who could service the vehicle and I was stranded. The next day, I was available at 7:00 am for them to check the vehicle. By noon, they had not contacted me about the vehicle but had the Black man call me as an "intermediary". He was the scapegoat. The irony is the service manager stood across the Black man and essentially paroled what he was saying. What I considered intimidation. Clearly intimidation. I had to speak to the "Operations Manager" Fawad in order to get negotiate to have my vehicle repaired and he essentially notified me that he generally "calls the police" when he feels as if people are subjectively rude. Threat of law enforcement in VA as it relates to Black people is a clear sign that they are implicitly bias. What's interesting is that my automobile was accessed after hours and I was notify by my security company but they had no desire to call the police about that.... Interesting In summary, I had my automobile serviced there and I would strongly recommend that no one who is Black use them. The service manager, Dave is a rude Patriot and implied I scratched my own bumper after I showed them damage on my new vehicle while on their lot. After he demonstrated his implicit bias, using every stereotype he could conjure and essentially misled me, I reviewed footage of the damage happening on their lot. By the way, the vehicle is still experiencing the same issue. I do not think they repaired the vehicle. They did not perform a full electrical review and the vehicle stopped once before I left the lot as it did before. More

Lied and said they did work they didn't do. Paid for tire rotation, never rotated tires as the yellow from my curb at work was still on the back tire. When I got home I asked them if they rotat Paid for tire rotation, never rotated tires as the yellow from my curb at work was still on the back tire. When I got home I asked them if they rotated the tires.They said sorry and never made an effort to fix it. I wouldn't go back there if they gave out free service. Wonder if they even changed my oil? I guess I'll start marking my oil filters as well. More