Farrish Chrysler Jeep Dodge Ram

time, or lack there of it, is a major issue for me. I did not have time to waste negotiating at a dealership all day. I made contact with Farrish one evening through their website and besides the standa did not have time to waste negotiating at a dealership all day. I made contact with Farrish one evening through their website and besides the standard welcome email generated automatically, Stacie also made contact with me within the hour with a personalized email to start the process (10pm). I explained my car requirements and price (out the door) that would get me to the dealer in a return email, and Stacie went to work. The next morning I had a few options that met my requirements and that afternoon (with Stacie already at my price) I went to the dealer where they had my selected vehicle pulled up front to look at. Because my wife also works, and she could not make it to the dealer, Farrish let me take the car home that evening, and drive around the next day at work. That afternoon I filled out all information needed to purchase the vehicle, and again in respect to my time, they allowed me to take the vehicle while my wife came by that evening to sign her portion. They had everything ready and had her out of there in under two minutes. Besides this amazing service with respect to my time, Stacie, and sales manager Terry, are extremely knowledgeable and friendly. In fact, I have followed up with Stacie over the phone about some of the tricks to all of my technology that my Grand Cherokee has as I learn more about the car through use. As always, she swiftly and thoroughly meets my needs. Farrish truly is a great dealership! More

I purchased a 2014 Grand Cherokee from Stacie and it was overall a great car buying experience. They were reasonable on price, got me good financing, and gave me a fair price for my trade-in. Stacie was a overall a great car buying experience. They were reasonable on price, got me good financing, and gave me a fair price for my trade-in. Stacie was a great pleasure to work with. Even after I had purchased the vehicle and gone through the financing office, she stayed past the normal closing time to walk me through all the features of the 2014 Overland. Terry at the finance/management desk was helpful and friendly, too. Overall I was very pleased and will recommend this dealership (and these salespeople) to anyone I know looking for a Jeep. Thanks! More

Chris Davis was friendly, helpful and knowledgeable. He made the purchase of our new Grand Jeep Cherokee fast and painless. We have purchased a Jeep Liberty from this dealership back in 2003 and find they made the purchase of our new Grand Jeep Cherokee fast and painless. We have purchased a Jeep Liberty from this dealership back in 2003 and find they have the best prices in our area. I'm sure we'll be back and would recommend this dealership and Chris Davis to others. Thank you! More

Stacie Wakefield is one of the most friendly car salespeople I have ever met. She is not only friendly and approachable, but also patient. She really listened to my needs and got me the Jeep I was salespeople I have ever met. She is not only friendly and approachable, but also patient. She really listened to my needs and got me the Jeep I was looking for within the budget I was looking in. She is a real attribute to Farrish and I will recommend her to all my friends. Additionally, the dealership had a great selection and was not my first but was my final choice. More

I thought the entire buying experience was exceptional. Everyone at the dealership was friendly and personable. Mr. Grundy spent a great deal of time explaining the car and its features to me, and he made Everyone at the dealership was friendly and personable. Mr. Grundy spent a great deal of time explaining the car and its features to me, and he made sure I was fully comfortable with the purchase. He was very clear about each step of the process, and he made sure things went as quickly and smoothly as possible. Overall, I was very impressed. More

I’m paranoid about being taken advantage of by dealerships. But this dealership is exceptional. I’m always on my guard for shady dealership practices. I’ve bought a lot of cars in my time (from dealerships. But this dealership is exceptional. I’m always on my guard for shady dealership practices. I’ve bought a lot of cars in my time (from dealers and private parties) and have yet to have a positive experience doing business with a dealership. Most dealerships exist to take advantage of you in order to pocket more money. But Farrish is different. Let me give you an example…after beating a competitor dealer’s price by $500 (the lowest I found in the area), they sold me my new Grand Cherokee. After finding out the navigation wasn’t what they promised, they exchanged my Jeep! All in an effort to honor their original agreement that was made VERBALLY! They could have written me off, but they chose to do the right thing. Because of this, I write my review. These guys are top notch. My sales person was Gerry Hebron and Ralph Perkins (the general manager) made sure everything was right. Both guys deserve an A+ in business. This is the first place I’ll go for my next vehicle. Always keep your guard up…but this dealership is a good bet. More

In September 2012, my Jeep was totaled by a Farrish service technician who took it home on a Friday night. The Farrish employee hit another car at 1:00 on a Saturday morning. I had left my Jeep with Fa service technician who took it home on a Friday night. The Farrish employee hit another car at 1:00 on a Saturday morning. I had left my Jeep with Farrish to correct a repair that they were unable to fix on three previous occasions. Farrish allowed the employee to take my Jeep home that evening, claiming it would allow the employee to better duplicate driving conditions. The Farrish employee, however, used it as his personal vehicle for the night, including, apparently, to drive children around, since a child's car seat was found in my vehicle after the wreck (which was not mine, as I do not have children). Fortunately, the child was not in the car at the time of the wreck. I was not notified of the wreck until almost four days after it occurred – and I was not notified by Farrish, but by my insurance company, who had contacted me to alert me that a claim had been made against my policy. Farrish’s service department was not aware my vehicle was not on their premises until I called to ask them of the status of my vehicle. They also did not know the status of the Farrish employee who had taken my Jeep (other than he had not shown up for work since the previous Friday). Based on discussions with the Farrish Service Manager, employees are allowed to take customers’ vehicles home; further, they are permitted to run personal errands, like (and I quote from the Service Manager) “stopping by the grocery store to pick up milk and bread”. I did not give permission for my car to be used for personal use and, in fact, I have no paperwork indicating I gave permission for a Farrish employee to take my vehicle home. As it turns out, the employee who took my Jeep home and totaled it had been working for the dealership for less than a month, yet was entrusted with my personal property. I had several discussions with Farrish in the weeks following the incident, but we failed to reach any agreement regarding what I considered to be appropriate measures to compensate me for the time, stress, and costs incurred by me in dealing with the accident. Despite the dealership’s failure to properly monitor the vehicles entrusted to their possession and the fact that a Farrish employee totaled my Jeep (forcing me to acquire a new vehicle far sooner than I anticipated), Farrish only offered a minimal reduction in the purchase price of a new Jeep. In addition, Farrish made no offer to reimburse me for the amounts I spent on repairs to my Jeep, which were never properly completed since my Jeep was totaled, or the rental car I paid for while my Jeep was being repaired. These costs totaled over $900. It was not until after I filed a complaint with the Better Business Bureau several months after the wreck that the dealership filed a response indicating its willingness to repay these costs, but remained silent on any other reimbursement. Further, although this incident happened in September 2012, it was not until after I posted the incident report on Dealer Rater that the dealer sent a reimbursement check for those repairs. However, I have yet to receive any consideration for my time and expenses in dealing with the issue – including the many hours in discussions with Farrish, my insurance company, my attorneys to protect me against the claim filed against me, time to shop for a new Jeep, etc. Again, only after I posted a report of the incident on DealerRater did the dealership contact me and inform me that I should file a claim with its insurance carrier for compensation of my time (something not noted during our initial discussions). I am a faithful customer of Jeep and acquired a new Jeep at another dealership who was astonished about the incident and the offer made by Farrish. Potential Farrish customers should be aware of Farrish’s practices of allowing employees to take their personal property home and their treatment of customers who have been harmed by their practices. More

I cannot say enough about the extremely positive experience I had buying my new Jeep Grand Cherokee from Stacey and Terry! Yes I said "positive" and buying a new car in the same sentence! From day experience I had buying my new Jeep Grand Cherokee from Stacey and Terry! Yes I said "positive" and buying a new car in the same sentence! From day one when I entered the dealership to inquire about the new Cherokee, to the day I picked up my Grand Cherokee instead, I felt as if I was a partner in the process. Completely absent was the stereotypical car salesperson persona. No hype. No pressure. Knowledgable and courteous sales--plain and simple. There is no "man behind the curtain"/"Wizard Of Oz" phenomenon where the salesperson goes back and forth between the customer and the "manager" and the former gets haggled to the point of final surrender. Stacey and Terry offered a fair price from the onset. We agreed. Deal done! My husband and I couldn't be happier with our new Jeep! I am fortunate to live close enough to Farrish to access them for ongoing support as I navigate the many technology features of my new car. I am looking forward to a long and trusting relationship with a wonderful sales team and will not hesitate to recommend them to my friends. Cheers! More

I had a very specific budget for a new car and John Grundy worked tirelessly to find just the right vehicle for me. He was thorough and had a clear understanding of my needs. I also worked over the p Grundy worked tirelessly to find just the right vehicle for me. He was thorough and had a clear understanding of my needs. I also worked over the phone with Miguel and he was equally helpful. The entire staff was very professional and I will be contacting the Farrish Dealership the next time I need a new car. More

After a very long search, we finally found the Jeep we wanted at Farrish. Farrish carries such a large stock of vehicles that they were able to match our exhaustive list of requirements. From the first wanted at Farrish. Farrish carries such a large stock of vehicles that they were able to match our exhaustive list of requirements. From the first time we contacted them (we live 3 hours away), we were treated courteously and respectfully. The salesman we worked with, John Grundy, was fantastic - every inquiry was responded to immediately, every request met promptly. We took care of all of the business of the sale and our trade-in over the phone and computer due to the long distance. Finally, when we went to pick up our new Wrangler, it had been detailed perfectly and was ready to go. John even stayed late on a Friday night to wait for us and get everything done with the sale. Despite the lateness of the hour, he helped us get the Jeep's entertainment and Bluetooth systems set up before we headed out. We definitely recommend Farrish as a whole but specifically, John Grundy. Despite the difficulty of working long-distance, dealing with a customer with a large and unusual list of requests, he made the entire process smooth, easy, and enjoyable. More