Farrish Chrysler Jeep Dodge Ram

Terry Fant was the perfect salesman for me. I knew what I wanted, i wanted to complete the transaction fast. I hate when the typical salesman gives you a first offer is low ball that the manager must appro wanted, i wanted to complete the transaction fast. I hate when the typical salesman gives you a first offer is low ball that the manager must approve, but he never does and wastes my time waiting to see this “manager”. My wife and I walked into the dealership last Saturday. Terry greeted us and made us feel at home. He searched the Farrish inventory for the car I wanted, with the options i wanted. He found it went up the street to get it. He took us out on a test drive. All the while giving us information about the car features. We went back to the showroom. I told him I had been looking both online and in person for a couple of days. I told him to give me his best and final offer. It was a fair deal for both of us and I said Deal. Next we met James to finish the financing and close and finish the deal. Terry then took the time to gave us instructions on how to set the radio presets, and Sirus presets and other features of the car. This was after the sale and very unusual in my experience. We finished our transaction and left in our new car. Terry was the best new car salesman I have ever met. He is a straight shooter and doesn't xx or waste your time. When my 2004 Caravan dies I will be back to buy its replacement from Terry. If you want a knowledgeable and friendly salesman then you should go to see Terry. More

My 2013 MOAB Unlimited's 430N radio/nav system failed around 1 July 2013, not even 90 days off the lot! Not because of the dealership's service department, but because of Chrysler's "supply chain" and around 1 July 2013, not even 90 days off the lot! Not because of the dealership's service department, but because of Chrysler's "supply chain" and some human error, I made 3 trips down in an attempt to get the failed radio replaced. I won't go into to many details, but in one case, the box for the radio was right, but the radio IN THE BOX was wrong; then the last insult was Chrysler MOPAR saying "back ordered, might be available 15 August". I was pretty ticked off on trip # 3. I wrote a letter to Kevin Farris, President of the Dealership. Explained to him how much time and money it cost me gas, time-off from work and the whole run of events. Including what his service folks were trying to do to get me taken care of, and then detailed what my expectations were to getting this resolved. I emailed him an advanced copy of the letter. The next day, Kevin personally sent me an email, thanking me for bringing it to his attention and that he'd get back to me with a solution. That he would call some Senior Executives at Chrysler and advocate for me and see about getting my problem resolved. The man was true to his word. The next day Kevin called me, and conference called me in with an Executive at Mitsubishi Electronics so they could ask me some questions; they agreed to send a FACTORY NEW, not-refurbished, radio immediately. (last Friday) Tuesday, the radio arrived, I was personally called by the Service Manager, Mark Johnson, letting me know it was in and when did I want to get this done. I arrived today, Wednesday at 9AM. The service staff was waiting for, they promptly got my vehicle in, put in the new radio and performed the 10K Mile service on my MOAB at NO COST to me in amends for what I went through. Now that was doing the Right Thing for the Customer. They did it all in about 1 hour, that was DARN FAST, and I was prepared to be there all day too! Kevin Farrish, personally got the supply chain problem resolved and took care of my problem. His entire STAFF, from the sale, through this service issue have been the most professional, courteous and understanding. (Even to the point of facing me at a moment when they knew I would probably be yelling and cussing (which I didn't)). They didn't shirk from giving me the truth or make excuses other than to tell me what happen. My point however, is that everyone at Farrish, was top notch and worked to resolve a problem outside of their control; then they got it done, AND they did the 10K service for FREE. It's not hard to see why they have great ratings for the dealership. A great team, and I plan on having a long personal relationship with Farrish Jeep of Fairfax. They took a bad situation that they did not create, got it resolved, and made it up to the customer. Honesty, and Integrity, and Loyalty to their Customer, is not something you expect these days, but I got it from Kevin Farrish and his entire staff; from purchase into service. Great People, Great Dealer. More

Stacie was very helpful and dealt with us in a very friendly manner. She even went out of her way to look at another vehicle for us in another city that was close to her residence. We couldn't have ask friendly manner. She even went out of her way to look at another vehicle for us in another city that was close to her residence. We couldn't have asked for a better experience! Thanks again for dealing with us and someone that was very indecisive! Thanks, Barry & Crystal Turnmeyer More

After trying to work with 2 other dealerships, I finally had success at Farrish. Wish I had started here. Internet shopping was great with prompt communication from the salesperson (John G). Very helpful, n had success at Farrish. Wish I had started here. Internet shopping was great with prompt communication from the salesperson (John G). Very helpful, no pressure, answered all questions or concerns to my satisfaction. Will deal with again and recommend to others. More

Terry was very easy to work with. I described what I wanted and he went above and beyond to find the right Jeep Wrangler for me. I also told him I did not want to spend my whole day at the dealership. H wanted and he went above and beyond to find the right Jeep Wrangler for me. I also told him I did not want to spend my whole day at the dealership. He understood and ensured my transactions went smooth and seemless. More

I went to the dealership just to get some information about the Jeep Grand Cherokee. I met John Grundy and he immediately placed me at ease. We did not do a lot of negotiation because I felt that the pri about the Jeep Grand Cherokee. I met John Grundy and he immediately placed me at ease. We did not do a lot of negotiation because I felt that the price he quoted me was a fair market value price. He was able to sell me the Jeep and get my out of the dealership in less then 3 hours. Due to the lack of hassle and the delivery of the beautiful Jeep, that is the reason why I have given John and the dealership such high marks! More

We test drove a Jeep at this dealer a few months back. John Grundy, the salesman that helped us was very nice and answered all of our questions. We weren't quite ready to buy yet, so we took a few months John Grundy, the salesman that helped us was very nice and answered all of our questions. We weren't quite ready to buy yet, so we took a few months to decide. John never bothered us with the usually haggling once you leave a dealer. Once we were finally ready to buy, we went back and picked up right where we left off with John. Answered more questions, worked with us through different payment and loan options and was very patient. So glad we went back to him. Have a great new Jeep now! More

John provided a painless experience for our purchase of the new dodge Durango. He was personable as well as knowledgeable. I left the dealership feeling good about my purchase and absolutely love my new v the new dodge Durango. He was personable as well as knowledgeable. I left the dealership feeling good about my purchase and absolutely love my new vehicle. He was cognizant of my limitations as I stopped by on my lunch break, and provided timely updates regarding financing. In fact, the Farrish finance guy, Miguel, was able to get us a deal that cut the interest rate offered by a competitor by more than half, which was awesome and sealed the deal for us. There was no need to haggle over price as Farrish's price was comparable to the American Express truecar pricing, which I've had to use as a negotiating tool on the past. All in all this was a great car buying experience. I would recommend John at farrish to anyone in the market for a new dodge, jeep, or Chrysler. Keep up the great work. More

I had two quotes from local dealerships within a few hundred dollars of each other. I went to the first dealer, the lower of the two. The price suddenly went up $4500. I called Chris Davis at Farrish hundred dollars of each other. I went to the first dealer, the lower of the two. The price suddenly went up $4500. I called Chris Davis at Farrish with some trepidation after that and told him I accepted his quote. I came in the next day to pay for the car and pick it up. The price stayed the same. This may sound like a simple thing, but apparently it is significant. We closed the deal as we had agreed. What a relief. More

My experience at Farrish was FANTASTIC! My sales person, Stacie, was fabulous and super knowledgable. I was looking for a specific Jeep and Stacie did literally everything she could to find exactly what I w Stacie, was fabulous and super knowledgable. I was looking for a specific Jeep and Stacie did literally everything she could to find exactly what I was looking for...and she did!!! I really LOVE my new rock lobster red Jeep Wrangler - I couldn't be happier with my purchase. All the staff I met at Farrish was very friendly and welcoming. Michelle in finance was awesome and very helpful as well! I would definitely come back to Farrish in the future and recommend them to my friends and family. More