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Farrish Chrysler Jeep Dodge Ram - Service Center
Fairfax, VA
71 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
71 Reviews of Farrish Chrysler Jeep Dodge Ram - Service Center
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July 21, 2021
Honest people who care. Gave great advice. Resolved concerns promptly. Courteous. Maintenance done well without the feeling I was being charged for unnecessary costs. Great concerns promptly. Courteous. Maintenance done well without the feeling I was being charged for unnecessary costs. Great More
by Jmjjmoore
Employees Worked With
Young lady
July 19, 2021
The service I received was friendly and efficient. The service was performed in the quoted time and there were no surprises. Would use them again. service was performed in the quoted time and there were no surprises. Would use them again. More
by lmvalentino2
Employees Worked With
Mark Johnson
July 03, 2021
I brought in a new Pacifica Hybrid for warranty work and had a very poor experience. The service department had poor communication and when I went to pick up the car, some work wasn’t even completed even th had a very poor experience. The service department had poor communication and when I went to pick up the car, some work wasn’t even completed even though I was told it was ready. Service paperwork was not completed. The original main issues were resolved through software patches, but somehow the department insisted on doing a 100 mile road test needlessly, even over my concern on this. Sadly, it seems their service foreman found it better to drive someone else’s new car home rather than putting mileage on his own car. More
by Rogerdc78
Employees Worked With
Cierra, Mark Johnson
May 12, 2021
While this visit was not without complications, Katie ensured that each item was clearly communicated and dealt with correctly. Recommend her for your Dodge service needs. ensured that each item was clearly communicated and dealt with correctly. Recommend her for your Dodge service needs. More
by Emb369
Employees Worked With
Katie , Mark Johnson
April 16, 2021
Great communication and friendly. Mr Washington courteous, explained things clealy and listened to my input. He is s good rep and should be recognized for all he does courteous, explained things clealy and listened to my input. He is s good rep and should be recognized for all he does More
by John S
Employees Worked With
Mr. Washington
March 04, 2021
Normally Farrish is amazing. I’ve been coming here for five years and this is the first time the service was less than perfect. I was told it would be 1:45 hours. I was in the waiting area the whole time five years and this is the first time the service was less than perfect. I was told it would be 1:45 hours. I was in the waiting area the whole time and after three hours I asked how much longer and was told they had texted me two hours earlier. I got no text and no one came out to ask. I didn’t have time at that point to get the service they recommended and left. Not your best showing. More
by Joe
Employees Worked With
Jeff (first desk), Mark Johnson
February 25, 2021
Responsible and courteous staff,and they try their best to help you with any issue about their vehicles and services. All available options are offered to you. to help you with any issue about their vehicles and services. All available options are offered to you. More
by jovanih
Employees Worked With
Mark Johnson
February 18, 2021
Unfortunately we’ve had to have Jeep Grand Cherokee diesel service over six times in the last year for multiple recalls and other diesel exhaust issues. Farrish is outstanding. Both Pembroke and Jeff W diesel service over six times in the last year for multiple recalls and other diesel exhaust issues. Farrish is outstanding. Both Pembroke and Jeff W are absolutely amazing in the service department. Highly recommend. More
by Jeremy B
Employees Worked With
Pembroke and Jeff W
