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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,580 Reviews
Call Service Center (610) 492-7109

1,580 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 07, 2025

Having the same issue with my vehicle after two service appointments. Asked for a loaner for the third appointment and was told not likely. It’s great to take off work several times to fix the same issue. More

by Njd624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa
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Apr 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, and we’re truly sorry to hear about the ongoing issues with your vehicle. We completely understand how frustrating it can be to take time off work and not see a resolution after multiple service visits. We sincerely apologize for the inconvenience you've experienced. Your satisfaction is very important to us, and we'd love to find a way to resolve this issue as quickly as possible. Please feel free to reach out directly so we can discuss how we can make things right for you.

April 04, 2025

Everything went well. A quick brown fox jumped over a lazy dog. Fifteen words is dumb. More

by B.MCMAHON70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us!

April 04, 2025

Service is good but they were unable to fix my issue with Bluetooth and intranet problems. Apparently this has been a frequent issue recently. Very disappointed. Hope they will investigate this matter and ha More

by SHUMAJ57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review and for bringing this issue to our attention. We’re sorry to hear that your Bluetooth and internet issues weren’t resolved and understand your frustration. It’s concerning to hear that this has been a frequent issue, and we certainly take this seriously. We will escalate this feedback to our team for further investigation. In the meantime, if there’s anything we can do to assist you further, please don’t hesitate to reach out. Your satisfaction is important to us, and we appreciate your patience as we work to improve the situation.

April 02, 2025

The service group is very good and knowledgeable They made it easy for me and kept me informed what was needed. More

by KKCJOE
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
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Apr 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that our team made the process easy for you and kept you well-informed. It's always our goal to provide knowledgeable and helpful service. We appreciate your feedback and look forward to assisting you again in the future!

April 01, 2025

My experience was not a good one! Since the purchase I've been bringing my car there to get serviced. I had an issue with a whistling noise; was told it was the breaks (paid to have t More

by GWHITE423
Recommend Dealer
No
Employees Worked With
Perry (who sold me the car) Vincent (the mechanic who worked on my car)
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April 01, 2025

Always top notch. Everyone goes above and beyond to help and answer questions I would start at Faulkner to get my next car More

by SUZYDEGEORGE
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
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Apr 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that our team consistently provides you with excellent service. We truly appreciate your trust in us, and we look forward to helping you with your next car purchase!

April 01, 2025

Great service always! . This is my preferred place for all of my Buick and GMC service needs! More

by donnashaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Donna! We truly appreciate your loyalty and are thrilled to be your preferred service provider for all your Buick and GMC needs. It's always a pleasure to serve you, and we look forward to continuing to provide you with top-notch service!

March 30, 2025

Greeted promptly and with a friendly smile, all my questions were answered, my wait time was minimal, comfortable customer waiting area, and I’m very satisfied with the work that was done. More

by jhuber982
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so happy to hear that you felt welcomed and comfortable during your visit. It's great to know that all your questions were answered and that you were satisfied with the work done. We truly appreciate your feedback and look forward to seeing you again in the future!

March 29, 2025

Very professional and extremely helpful. The guys in the body shop are awesome and helpful More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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Mar 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Tom! We're so glad to hear that you had a positive experience with our team. Our body shop crew will be thrilled to hear your kind words. We truly appreciate your feedback and look forward to assisting you again in the future.

March 28, 2025

Great job runs so much better Never expected the change in performance From engine and trans. More

by DEMARSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Cavalcante
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Mar 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your fantastic review! We’re thrilled to hear that you noticed such a positive change in your vehicle's performance. It’s always great when our work makes such a difference. If you need anything else in the future, don't hesitate to reach out. We’re here to help!

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