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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,540 Reviews
Call Service Center (610) 492-7109

1,540 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 11, 2025

Always a great job done never had any problems and we love Leslie She does a great job More

by Langslawncare99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

March 11, 2025

I wanted to have the service done on my car while I waited.. I did not expect to wait 2 hours to have a scheduled oil change and tire rotation. More

by mcjdbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, and we apologize for the wait time during your oil change and tire rotation. We understand your time is valuable, and we’re sorry that we didn’t meet your expectations on timing. We’ll work to improve our efficiency and ensure that we communicate more accurately regarding wait times in the future. We appreciate your patience and hope to provide a better experience next time.

March 11, 2025

Service at the dealership has been completely satisfactory and the workmanship produced excellent results, exceeding expectations. More

by ewchurchv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan from bodyshop
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience with our service department exceeded expectations and that the workmanship met your standards. We truly appreciate your trust and look forward to continuing to provide you with excellent service in the future!

March 11, 2025

Easy to deal with and professional. My car was finished a day earlier than expected. More

by WHEELONFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We're so glad to hear that your experience was easy and professional, and that we were able to finish your car a day ahead of schedule. We appreciate your feedback and look forward to serving you again in the future!

March 11, 2025

The dealership was very responsive when I brought my vehicle in, but upon leaving, I noticed some recurring issues which should have been fixed during the service. The dealership has not responded to my More

by ffludd123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered and for the lack of follow-up regarding your request. This is not the experience we strive to provide, and we truly appreciate you bringing this to our attention. Please reach out to us directly, and we’ll make sure to address your concerns promptly and ensure the necessary work is verified and completed. Your satisfaction is very important to us, and we’re committed to resolving this matter.

March 10, 2025

Leslie is helpful, knowledgeable, thoughtful and kind person. I would trust her judgment and knowledge implicitly. More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review, Vickey! We're thrilled to hear that Leslie made such a positive impression with her helpfulness, knowledge, and kindness. It's great to know that you trust her judgment—she truly is an asset to our team! We appreciate your kind words and look forward to serving you again soon.

March 10, 2025

Unbelievable knowledge and professionalism. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince from service
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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We’re thrilled to hear that our team’s knowledge and professionalism stood out to you. Keeping our customers informed is something we prioritize, so it’s great to know you appreciated that. We’re honored to be the only team you trust with your truck repairs, and we look forward to continuing to provide you with excellent service in the future!

March 08, 2025

Took car in for routine oil change and multi point inspection. Completely satisfied with work and time completed. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Daniel! We're so glad to hear you’re completely satisfied with the oil change and multi-point inspection. We always strive to get the job done efficiently and to your satisfaction. We appreciate your trust in us and look forward to assisting you again in the future!

March 08, 2025

Every time I need service on my vehicle, they are always accommodating and the job is done on time. More

by JEFF@GASSEWASSOCIATES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind feedback! We’re so glad to hear that our service team consistently meets your needs and gets the job done on time. We truly appreciate your continued trust in us, and we look forward to helping you again in the future!

March 06, 2025

Ty-Reese was very professional and explained everything that needed to be repaired and why! Fast turnaround! Will continue to bring my car for service. More

by HARLEEBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty-Reese
Report | Print
Mar 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We're so glad to hear that Ty-Reese provided you with professional service and clearly explained the repairs. It's great to know that you were satisfied with the fast turnaround! We truly appreciate your trust and look forward to continuing to serve your car care needs. See you next time!

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